This inspection was carried out on 27th August 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Briercliffe Lodge The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Susan Hargreaves Date of this annual service review: 2 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Rainhall Crescent Barnoldswick Lancashire BB18 6BS 01282816638 01282816638 briercliffelodge@aol.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Gillian Eyton-Jones,Mrs Rebecca Eyton-Jones Number of places (if applicable): Under 65 Over 65 0 17 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. The maximum number of service users who can be accommodated is: 17. Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Briercliffe Lodge is registered to provide accommodation and personal care for seventeen older people. The home is owned and managed by Mrs Gillian Eyton-Jones and Mrs Rebecca EytonJones. The home is a detached property set in its own grounds, with outdoor seating areas and car parking facilities. It is located in a residential area on the outskirts of Barnoldswick.
Annual Service Review Page 2 of 6 Accommodation is provided on two floors in thirteen single and two double bedrooms. The upper floor bedrooms can be reached by using a stair lift. There are comfortable lounges, dining rooms and a conservatory. There are two assisted bathrooms and seven bedrooms with en suite facilities. The current fees range from £386.50p - £435.00p. Additional charges are made for hairdressing, private chiropody, holidays, personal magazines and newspapers and individual activities. Information is available in a Statement of Purpose and Service Users Guide. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? we looked at all the information we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) which was completed by the registered manager. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us from people using the service and from other people with an interest in the service. Information about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and annual service review. What has this told us about the service? We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what improvements they need to make. This includes increasing social activities, improving access the garden and enabling people using the service to plan their own garden. Six people who use the service completed a survey and all of them stated that there was always or usually staff available when needed. They also indicated that they were generally satisfied with the standard of care they received. One person wrote on the survey, Staff are easy to talk. Another person commented, They try to get you anything you want. In answer to the question what could the home do better several people put that they would like to get out more. Two members of staff completed a survey both of them indicated that there was always enough staff on duty to meet the individual needs of people using the service, two written references and a Criminal records Bureau check had been obtained before they had started working at the home and they felt supported by the manager. According to the AQAA no complaints have been made to the manager during the last year. No complaints have have been made to the Care Quality Commission about Briercliffe Lodge since the last key inspection. Four of the six people who completed the survey indicated that they knew how to make a formal complaint. The two members of staff who completed the survey stated that they knew what to so if a person living at the home or their relatives complained to them. The AQAA provides information about staff training. This confirms that a programme of staff training and development is in place to help maintain and improve the standard of care for people using the service. According to the AQAA there had been two events that should have been notified to the Care Quality Commission. During a telephone conversation the manager explained that this had been overlooked and the relevant information would be sent immediately. However, the manager and staff work well with us and have confirmed that their Annual Service Review Page 4 of 6 service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key unannounced inspection by 23 August 2010. We can, however, inspect the service at any time if we have concerns about the quality of the service or safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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