Care Home: Briercliffe Lodge

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What the care home does well This visit has confirmed that the homeowners and staff at Briercliffe Lodge continue to provide excellent outcomes for people using the service. The relative of one person commented on the survey, `Very caring, they do their best to make life in a care home as pleasant as possible with regular chats, birthday and Christmas gifts, plus regular activities.` Another person wrote, `There`s a friendly atmosphere, visitors are always made to feel welcome.`The members of staff we interviewed all said they enjoyed working at Briercliffe Lodge. They told us the home owners were approachable and supportive and they were given the training they needed in order to provide person centred care for people using the service. One member of staff wrote on the survey, `We provide a wide range of activities, spend a lot of time with residents and provide good meals.` What the care home could do better: No requirements or recommendations were made as a result of this visit. Random inspection report Care homes for older people Name: Address: Briercliffe Lodge Rainhall Crescent Barnoldswick Lancashire BB18 6BS three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Susan Hargreaves Date: 1 5 0 6 2 0 1 0 Information about the care home Name of care home: Address: Briercliffe Lodge Rainhall Crescent Barnoldswick Lancashire BB18 6BS 01282816638 01282816638 briercliffelodge@aol.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Gillian Eyton-Jones,Mrs Rebecca Eyton-Jones Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 17 Number of places (if applicable): Under 65 Over 65 17 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care home only - Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP. The maximum number of service users who can be accommodated is: 17. Date of last inspection Brief description of the care home Briercliffe Lodge is registered to provide accommodation and personal care for seventeen older people. The home is owned and managed by Mrs Gillian Eyton-Jones and Mrs Rebecca EytonCare Homes for Older People Page 2 of 9 Brief description of the care home Jones. The home is a detached property set in its own grounds, with outdoor seating areas and car parking facilities. It is located in a residential area on the outskirts of Barnoldswick. Accommodation is provided on two floors in thirteen single and two double bedrooms. The upper floor bedrooms can be reached by using a stair lift. There are comfortable lounges, dining rooms and a conservatory. There are two assisted bathrooms and seven bedrooms with en suite facilities. The current fees range from £389 - £450. Additional charges are made for hairdressing, private chiropody, holidays, personal magazines and newspapers and individual activities. Information is available in a Statement of Purpose and Service Users Guide. Care Homes for Older People Page 3 of 9 What we found: The quality rating for this service is 3 star. This means that the people who use this service experience excellent outcomes. The reason for this random inspection was to monitor compliance with the National Minimum Standards in order to ensure people using the service continue to experience excellent outcomes. The homeowners completed an Annual Quality Assurance Assessment (AQAA) several weeks before this visit. This document is a self-assessment that focuses on how well outcomes are being met for people who use the service. It also gives us some numerical information about the service. Eight completed surveys were returned from people using the service and five from members of staff. At the time of this visit sixteen people were living at the home. We looked at care records and spoke to members of staff on duty and people using the service. Discussions also took place with the homeowners regarding issues raised during the inspection. People using the service told us they liked living at Briercliffe Lodge. One person said, We couldnt be better looked after. Another person said, Its very homely, we do exactly as we like. We looked at the care plans of two people using the service. These plans identified the health and personal care needs of each person and provided clear directions for staff to follow to ensure their individual needs were met. Information about the likes and dislikes of each person such as the time they like to get up and go to bed was also included in the care plans. This helps members of staff to care for people in the way they prefer. One care worker said, You treat people as you would want to be treated. Appropriate risk assessments including ones for falls, nutrition and the development of pressure sores were in place. Guidance for staff to follow about how to manage identified risks was also included in the care plans. A written report about the care given to each person using the service was completed during each shift. This ensured that all staff had up to date information about the condition of each person in order to ensure continuity of their care. Care plans and risk assessments were reviewed monthly and updated when the needs of the person changed. There were records of the involvement of GPs and other health care professionals including the chiropodist and district nurse in the care of people using the service. Personal care was carried out in the privacy of the persons own room or the bathroom. Members of staff were observed attending to people in a polite and friendly manner. One person told us that the staff were polite and treated her with respect. Another person said, The staff are lovely, theyre like family. Care Homes for Older People Page 4 of 9 Medication was stored correctly and administered by members of staff who had received training in the management of medication. Records for the management of medication were in place. These included a record of medication received into the home and a record of unwanted medication returned to the pharmacist. Accurate record keeping is important because it helps to show medicines are being handled safely. We checked a sample of medication administration records and found that these had been completed correctly. We also checked the amount of medication in stock against the amount administered and found this to be correct. This confirms that people have been receiving their medication as prescribed by the doctor. Directions for staff to follow about when people needed their medication prescribed to be taken when required was included in their individual care plans. This ensures that people are given their medication when they need it. We looked at the records of how medication was checked by the homeowners. This was done regularly and involved checking peoples individual medication administration records. They were advised to further develop this system to include an audit of the amount of medication in stock and staff competence. The homeowners told us in the AQAA that people living at the home had been given a copy of the complaints procedure. Surveys completed by people using the service stated that they knew who to speak to if they were unhappy about anything. The homeowners said that people were also given the opportunity to talk about any concerns they may have at their monthly meetings. The homeowners told us that they had investigated two complaints recently. Written records of these complaints confirmed that they had been investigated properly and resolved to the satisfaction of the complainants. The members of staff who completed the survey indicated that they knew what to do if someone expressed any concerns to them. The homeowners told us in the AQAA that appropriate policies and procedures for safeguarding vulnerable adults were in place. Discussion with four members of staff confirmed that they had received training. They also said they would report any concerns immediately and knew the procedure they must follow. The staff who completed the survey stated that two written references and a Criminal Records Bureau check had been obtained before they had started working at the home. These checks ensure people who use the service are protected from the employment of unsuitable staff. What the care home does well: This visit has confirmed that the homeowners and staff at Briercliffe Lodge continue to provide excellent outcomes for people using the service. The relative of one person commented on the survey, Very caring, they do their best to make life in a care home as pleasant as possible with regular chats, birthday and Christmas gifts, plus regular activities. Another person wrote, Theres a friendly atmosphere, visitors are always made to feel welcome. Care Homes for Older People Page 5 of 9 The members of staff we interviewed all said they enjoyed working at Briercliffe Lodge. They told us the home owners were approachable and supportive and they were given the training they needed in order to provide person centred care for people using the service. One member of staff wrote on the survey, We provide a wide range of activities, spend a lot of time with residents and provide good meals. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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