Annual service review
Name of Service: Brookdale View The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Helen Dempster Date of this annual service review: 1 6 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1 Averil Street Newton Heath Manchester M40 1PD 01616887600 01616823004 brookdaleview@schealthcare.co.uk www.schealthcare.co.uk Southern Cross Healthcare Services Ltd Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 48 The registered person may provide the following category/ies of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 48 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Brookdale View Nursing Home provides accommodation for a maximum of 48 older people. The premises are owned by Nursing Home Properties (NHP) PLC and are leased to Southern Cross Healthcare Limited. The home is situated in the Newton Heath area of Manchester close to a local market, shops, public houses and other social areas and amenities. The home was first registered with the Commission for Social Care Inspection (CSCI) on 30th July 2002. The home consists of a large purpose built building set in its own grounds, which is shared by its sister home operating on the
Annual Service Review Page 2 of 6 same site. Ample car parking facilities are available. The home offers accommodation in 48 single, en-suite bedrooms. Accommodation for residents is provided on two floors accessed via a passenger lift and stairways. There are two lounges and a dining room on each floor. The charges for fees range from #378.84 to #580 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organizations. What other people have told us about the service. What has this told us about the service? The agency sent us their annual quality assurance assessment (AQAA) when we asked for it. The AQAA was well completed and provided us with detailed information which told us about how the service was maintaining and improving standards. The manager told us in the AQAA that the service has, rigorous recruitment policies. These procedures included all new staff having to provide two satisfactory written references and having a Criminal Record Bureau (CRB) check before they could start working for the service. This meant that the risks to people using the service from unsuitable people being employed by the service were minimized. We were told in the AQAA that the service employs 24 care workers, ten of whom hold the National Vocational Qualification (NVQ) Level 2. We were also told that all staff have completed induction training. This means that staff are being provided with guidance to enable them to care for people using the service. In the AQAA, the manager stated that only five of the care workers had left the service in the last 12 months, and that only three shifts have been covered by temporary/agency staff in the last three months. This means that overall, people who use the service received support from people they knew. In the AQAA the manager told us that the service had received seven complaints in the last 12 months, six of which had been satisfactorily concluded and 99 of which had Annual Service Review Page 4 of 6 been resolved within 28 days, The investigation of the remaining complaint was in the process of being completed. There had also been one adult safeguarding referral made in the past 12 months and the manager told us that an investigation was conducted and an outcome obtained. In the AQAA the manager told us that they carry out regular audits to find out whether people who use the service and their relatives/representatives are satisfied with the service they received. We were told that these audits had demonstrated that the home has consistent standards and that satisfaction surveys have all been positive, with only, minor issues, to address. We received two surveys from people who use the service. Overall, these were positive. In particular these people said that they usually received the care and support they needed, that staff were usually available when they needed them, that staff usually listened to and acted on what they said, that they always got the medical care they needed, that the home was always/usually fresh and clean, and that they knew how to make a formal complaint. One person said that the home needed to improve access to activities. We saw from the AQAA that there were plans to improve activities at the service. We did not receive any surveys from staff employed at the service . We have considered all the information available to us, and our judgment is that the home is still providing a good service and that they know what further improvements they need to make. What are we going to do as a result of this annual service review? The Care Quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 5 of 6 Reader Information
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