Latest Inspection
This is the latest available inspection report for this service, carried out on 18th May 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Brookdale View.
What the care home does well Written records were generally of a high standard. We looked in detail at the care provided to 3 people and in depth care plans and risk assessments were in place for all of them, which had been updated regularly to take into account peoples` changing needs. This meant staff had up to date information to tell them what each person could do for themselves and what help they needed from staff. Each person had been involved in regular reviews of their care, which gave them the opportunity to say if they were happy with how they were being looked after. Peoples` relatives or representatives had also been part of this process and records showed that people were happy with the care they received most of the time. Where issues had been raised records showed that staff had discussed this with them. Each person had a care plan about mental capacity. This was a pre-printed document and not specific for each person but it did give staff information about things they needed to consider when key decisions needed to be made about peoples` care, in order to ensure that their mental capacity was properly assessed and people were enabled to make choices for themselves where possible. Records showed that people had been seen by GPs, dentists, opticians, dieticians, tissue viability nurses and other health care specialists. People we spoke to on the day of the inspection confirmed that staff were prompt in accessing medical advice if they were unwell.People told us they liked the staff working at the home and thought they were "very good" and "lovely". One person said "they take notice of what you say". The person that returned the survey commented that staff "cared for everyone well". People said they felt they were treated with respect and courtesy. Staff had a good knowledge of peoples` care needs and were able to describe peoples` daily routines and preferences. We looked at how medicines were being managed for a small number of people. Accurate records were kept for medicines received into the home. Medicines were stored, administered and disposed of safely. Controlled drugs were kept securely. What the care home could do better: There were a number of people that were nursed in bed for long periods of time. Risk assessments had indicated that they were at high risk of developing pressure ulcers and corresponding care plans stated that staff were to help them move position every 2 or 3 hours. Staff recorded this care on charts but we found that although regular "turns" were recorded at night, records were not completed during the day. Staff need to keep all records accurately to provide evidence of the care delivered and so the effectiveness of care can be properly reviewed. One person was unable to eat or drink and their oral health assessment showed that they needed regular mouth care. The care plan for this person was not detailed enough and only told staff that the person needed "daily mouth care". It did not give information about how this should be done or how often. This person`s mouth was dry and looked uncomfortable. The person that returned the survey said that they were aware of how to make a formal complaint. However, many of the people we spoke to on the day of our inspection seemed unsure about this and some were not sure that if they made a complaint it would be listened to and dealt with. The complaints procedure was provided in the service user guide, a copy of which was given to everyone on admission to the home. The complaints procedure was also displayed at the entrance to the home. However, it was too high on the wall to be read easily and was not in a prominent position for most people living at the home to be aware of. Although from the training records there was evidence that staff had attended training in safeguarding adults, the two staff we spoke to were not fully aware of the procedure to follow. One staff member did not know if there was a policy that she could read if she needed information about this; the other staff member said policies were kept in the offices on each floor. We could not find the policy and neither could the manager. Policies and procedures regarding complaints and safeguarding need to be given a much higher profile in the home, so that everyone living at the home understands and is confident in their right to raise issues of concern. Staff should be fully aware of their responsibilities in safeguarding and have easy access to these policies. Random inspection report
Care homes for older people
Name: Address: Brookdale View 1 Averil Street Newton Heath Manchester M40 1PD two star good service 07/09/2007 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Fiona Bryan Date: 1 8 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Brookdale View 1 Averil Street Newton Heath Manchester M40 1PD 01616887600 01616823004 brookdaleview@schealthcare.co.uk www.schealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Laura Ann Riley Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross Healthcare Services Ltd care home 48 Number of places (if applicable): Under 65 Over 65 48 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category/ies of service only: Care home with nursing - Code N to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP The maximum number of service users who can be accommodated is: 48 Date of last inspection Brief description of the care home Brookdale View Nursing Home provides accommodation for a maximum of 48 older people. The premises are owned by Nursing Home Properties (NHP) PLC and are leased to
Care Homes for Older People Page 2 of 9 Brief description of the care home Southern Cross Healthcare Limited. The home is situated in the Newton Heath area of Manchester close to a local market, shops, public houses and other social areas and amenities. The home was first registered with the Commission for Social Care Inspection (CSCI) on 30th July 2002. The home consists of a large purpose built building set in its own grounds, which is shared by its sister home operating on the same site. Ample car parking facilities are available. The home offers accommodation in 48 single, en-suite bedrooms. Accommodation for residents is provided on two floors accessed via a passenger lift and stairways. There are two lounges and a dining room on each floor. The charges for fees range from £395.85 to £860 per week. Care Homes for Older People Page 3 of 9 What we found:
This random inspection took place on Tuesday 18th May 2010. Staff at the home did not know this visit was going to take place. At the last key inspection the overall quality rating for this home was judged as good so we did this inspection to satisfy ourselves that nothing had changed and that people were still happy with the care they were receiving. We looked at two particular areas and these were how peoples health and personal care needs were met and how people were protected from abuse through the homes complaints and safeguarding procedures. We observed some care practices and spoke with people living at the home, visitors, staff and managers. We looked in detail at the care provided to 3 people, looking at their experience of the home from their admission to the present day. A small selection of care records were looked at, including care plans and medicine records. Before the inspection, we asked for surveys to be sent out to people living at the home asking what they thought about care at the home. We received a response from 1 person living at the home. We also asked the manager of the home to complete a form called an Annual Quality Assurance Assessment (AQAA) to tell us what they felt they did well, and what they needed to do better. This helps us to determine if the management of the home see the service they provide the same way that we see the service. The manager completed the form well and showed us that she had ideas for how she would develop the service. What the care home does well:
Written records were generally of a high standard. We looked in detail at the care provided to 3 people and in depth care plans and risk assessments were in place for all of them, which had been updated regularly to take into account peoples changing needs. This meant staff had up to date information to tell them what each person could do for themselves and what help they needed from staff. Each person had been involved in regular reviews of their care, which gave them the opportunity to say if they were happy with how they were being looked after. Peoples relatives or representatives had also been part of this process and records showed that people were happy with the care they received most of the time. Where issues had been raised records showed that staff had discussed this with them. Each person had a care plan about mental capacity. This was a pre-printed document and not specific for each person but it did give staff information about things they needed to consider when key decisions needed to be made about peoples care, in order to ensure that their mental capacity was properly assessed and people were enabled to make choices for themselves where possible. Records showed that people had been seen by GPs, dentists, opticians, dieticians, tissue viability nurses and other health care specialists. People we spoke to on the day of the inspection confirmed that staff were prompt in accessing medical advice if they were unwell.
Care Homes for Older People Page 4 of 9 People told us they liked the staff working at the home and thought they were very good and lovely. One person said they take notice of what you say. The person that returned the survey commented that staff cared for everyone well. People said they felt they were treated with respect and courtesy. Staff had a good knowledge of peoples care needs and were able to describe peoples daily routines and preferences. We looked at how medicines were being managed for a small number of people. Accurate records were kept for medicines received into the home. Medicines were stored, administered and disposed of safely. Controlled drugs were kept securely. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2.
Care Homes for Older People Page 5 of 9 Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 8 Monitoring charts should be kept accurately to provide evidence of the care given and to enable it to be reviewed to ensure it is effective. The complaints procedure should be displayed more prominently to ensure people living at the home have the information they need if they wish to raise concerns. Staff should have access to the safeguarding policy and should be fully aware of the procedures to follow if they suspect abuse. 2 16 3 18 Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
