Inspection on 05/09/06 for Carentan House
Also see our care home review for Carentan House for more information
This inspection was carried out on 5th September 2006.
CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home is managed in a manner that is service user focussed. It concentrates on the needs, wishes and views of the people who use the service. The home is clean and comfortable. Staff are kind and helpful. Routines are flexible and emphasis is placed on maintaining independence and enabling people who use the service the opportunity to exercise choice in key areas of their lives. This ensures that service users maintain some control. Comments made by service users included staff are "very nice, you get all the attention you want" and they "are like friends and have a laugh" People who use the service have access to the primary health care team and other health professionals. A good choice of food and drinks are available. This means that service users receive a varied and nutritious diet. One service user spoken to said "The food is very good" Visitors are encouraged and made welcome. This helps service users maintain contact with family and friends.There is a clear and user-friendly complaints procedure and complaints are taken seriously. Arrangements are in place to measure the quality of the service delivered which includes feedback from service users. This ensures that the staff continue to deliver care in the best interests of people who live in the home. The staff are provided with comprehensive training to improve their knowledge and skills. This makes sure that service users receive care from a wellinformed staff team whose practice is up to date. The safety of service users is an important aspect of the service delivered. It is demonstrated through good recruitment practices, risk assessments, staff training and the servicing of equipment and maintenance of the premises.
What has improved since the last inspection?
The quality monitoring system now asks for the views of service users and relatives. This makes sure that all interested parties are able to get their views heard and contribute to how the service is run. There has been some redecoration and refurbishment to improve the living space for service users. The rota has been changed to allow time at shift changes for a " handover" whilst making sure that at times of peak activity staff are still available to attend to the needs of service users.
What the care home could do better:
Arrangements should be made to enable someone from the service to visit prospective service users in their own home or hospital before an admission date is arranged. This provides valuable time for both parties to discuss in detail any relevant matters. It provides the opportunity for the prospective service user to be reassured and for the staff member to assess whether or not the service can meet the needs of the individual. Care planning needs to follow the North Yorkshire County Council procedure. The manager must make sure that all aspects of the paperwork is completed appropriately. This makes sure that service users needs are identified and the service can be tailored to meet each individual`s specific needs. Greater attention needs to be paid to the safe storage of medications when service users are looking after their own medicines. Personal storage arrangements must be secure. All containers containing cleaning fluids should be clearly labelled. They should never be left around the home unattended. This will help reduce the risk of accidents.There needs to be more opportunities for activities and stimulation. Where service users have particular interests every effort should be made to help them maintain their interests and community involvement. This will help to promote a fuller and more interesting lifestyle .