Annual service review
Name of Service: Carentan House The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Carol Haj-Najafi Date of this annual service review: 0 6 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Carentan House Brook Street Selby North Yorkshire YO8 4AU 01757702815 01757706443 carentan.house@northyorks.gov.uk www.northyorks.gov.uk North Yorkshire County Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Number of places (if applicable): Under 65 Over 65 0 29 The maximum number of service users who can be accommodated is: 29 The registered person may provide the following category of service only: Care Home only, Code PC. To service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category, Code OP, maximum number of places 29 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Carentan House is operated by North Yorkshire County Council and provides personal care for 21 older people aged 65 years and over who do not have any specialist requirements and 8 older people requiring intermediate care or who are working towards rehabilitation. The home was purpose built approximately 25 years ago. It is located within a short distance of Selby town centre. Accommodation is provided on 2 floors and the upper floor can be reached by vertical passenger lift. All bedrooms are Annual Service Review Page 2 of 6 designed for single occupancy. There are enclosed outdoor seating areas. At the time of the visit in August 2007, the weekly fee was £381.41 and there were no additional charges made by the home. The latest Inspection report is displayed in the home for anyone to read. Information about Carentan House including current fees, a statement of purpose and service user guide are available from the home Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints or safeguarding incidents. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What people have told us about the service. What has this told us about the service? The AQAA gave us very good information about the service. It gave us examples of what they do well, how they have improved and what they want to do better. They told us, We offer a safe and caring environment where people live in a homely atmosphere. People who live at the home are encouraged to be as independent as possible and staff work with a more personal focus. At the last inspection we asked the home to improve activities for people living at the home. In the AQAA the manager said, People are engaging more in activities and enjoy time in and out of the home doing things they enjoy. We received eight surveys from people who live at the home, which told us people are very happy with the service they receive. Seven people said they always receive the care and support they need; one person said they usually receive the care and support they need. Everyone said the staff listen and act on what they say. Four people made additional comments telling us the food is good. The home has let us know about things that have happened since our last key inspection and they have shown us that they have managed issues satisfactorily. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We are not going to change our inspection plan, and will do a key inspection by 12 August 2010. However we can inspect the service at any time if we have any concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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