Inspection on 23/06/09 for Cartref Residential Care Home
Also see our care home review for Cartref Residential Care Home for more information
This inspection was carried out on 23rd June 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Cartref Residential Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: David White Date of this annual service review: 2 3 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 1a Church Mount South Kirkby Pontefract West Yorks WF9 3QT 01977643592 01977643592 david.h.hall@dsl.pipex.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Mr Hall,Mrs Hall Number of places (if applicable): Under 65 Over 65 6 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Cartref is a residential care home providing personal care and accommodation for six younger adults with learning disabilities. The home has four people who live at the home on a permanent basis with two places for short stay care. The enterprise is privately owned and the owners live on the premises. The accommodation is an adapted detached house situated in a residential area of South Kirkby, near Pontefract. People at the home have a single bedroom and there is a large living room and a dining kitchen. The building is in the process of being extended and there is a car park to the front of the building and a sitting area and garden to the rear. Information about the home is in the form of a statement of purpose and service user guide. This information along with the most recent inspection report is kept in the office and is available upon request. None Annual Service Review Page 2 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: 1. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave numerical information about the service. 2. Surveys returned to us by people using the service, staff who work there and health care professionals who visit the home. 3. Information we have about how the service has managed any complaints. 4. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. 5. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. 6. Relevant information from other organisations. 7. What other people have told us about the service. 8. Surveys received from people living at the home, staff who work there and health care professionals who visit the service. The last key inspection visit took place on 9th August 2007. What has this told us about the service? The home sent us their annual quality assurance assessment. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what they need to do to maintain and improve these standards. The AQAA told us where improvements have been made as a result of listening to the views of people who use the service. The registered providers have recently opened a new building called Joys Hall Opportunity Centre. The centre is in the community for the benefit of members of the community. People living at Cartref Residential Home can attend the centre and be involved in a range of activities. There are plans to recruit people at the home to work in the Opportunity Centre if they choose to do so. One person at the home has a lot of involvement with a local football team and previously worked as a steward at the ground on match days. This person has now been promoted into the role of kit man at the football club and this means that they can travel with the team for away matches. The AQAA states that this has been of great benefit in enhancing the persons quality of life and confidence. One person has Annual Service Review Page 3 of 6 requested that their bedroom be decorated and furnished in the colours of their favourite football team and plans are underway to accommodate this. The AQAA told us where other improvements have been made. Re-decoration work has been carried out in bedroom areas and to the bathroom and hallway. A new lounge area is going to be made made available for people living in the home and a new dining room is about to be completed. There is a strong emphasis in supporting people to access community services and have community involvement. The service is working with MENCAP to help develop social evenings so that people can expand on their social networks. One person has just started a relationship and is being supported by staff with this. The service has been networking with local professionals to improve the scope of educational and employment opportunities for people with a learning disability. Staff have undertaken a range of training to develop their skills and knowledge. This has included NVQ (National Vocational Qualification) at a higher level. They have also had specific training to help them to communicate more effectively with people who have communication difficulties and to help them to understand their behaviour. An additional member of staff has been recruited to help make sure peoples needs are fully met. There are plans for two staff to undertake leadership training to develop their management skills. The AQAA confirms that there are policies and procedures in place for dealing with complaints and protecting people. The service has not had any complaints within the last year. New legislation has been implemented into the homes policies and procedures so that staff are aware of current and safe up to date practices. People living in the home continue to tell us that they are happy living there. The three surveys returned by people living in the home all said they are treated well by staff and are able to make their own decisions about how they live their lives. One survey said, I like living here and feel happy. All the staff are nice to me. Everyone commented that staff always listened to them and acted on what they had to say. People at the home said they knew who to speak to if they had any concerns and all said they are aware of how to make a complaint. One person commented It is a lovely home. I feel safe and dont have to worry about anything. We received comments from a social care professional who has involvement with the home. This told us that peoples needs are properly monitored and reviewed and that the home usually seeks advice from other agencies when needed. The social care professional commented that peoples privacy and dignity is always respected by staff. The survey said, Staff are looking to stimulate people at the home with a variety of activities specifically designed to suit the individual. Another comment was I find staff are very accommodating. A member of staff working at the home returned a survey to us. This told us that they feel they are always kept up to date with information about peoples individual needs and receive regular support from the manager in helping them to do their job. The staff member also said that communication systems and staffing levels are always good. One comment was The home offers a very warm and family orientated atmosphere. It encourages people to have independence and choice. There are lots of activities to accommodate individual needs.
Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 8th August 2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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