Inspection on 30/07/09 for Claremont Nursing Home
Also see our care home review for Claremont Nursing Home for more information
This inspection was carried out on 30th July 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Claremont Nursing Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Rachel Proctor Date of this annual service review: 1 7 0 8 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 5 Nelson Gardens Stoke Plymouth Devon PL1 5RH 01752606799 01752606799 care@claremont-nursing.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia physical disability Conditions of registration: Registered for maximum 3 PD St Nicholas Homes Limited Number of places (if applicable): Under 65 Over 65 3 3 3 32 32 32 Registered for maximum 32 PD(E) Service Users 65 years and over Registered for maximum of 3 DE Registered for maximum of 3 MD Registered for maximum of 32 DE(E) Service Users 65 years and over Registered for maximum of 32 MD(E) Service Users 65 years and over Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Annual Service Review Page 2 of 6 Claremont Nursing Home is situated in Stoke, a suburb of the City of Plymouth, which is a short distance away by road. It is a large property, as part of a terrace, built on four floors each of which provides accommodation for the people who live there. Nelson Gardens is a private road, there is some allocated off road parking at the front of the building accessed directly from the road. The home is registered to care primarily for up to thirty-two (32) Service Users who have a mental health problem or dementia and are over the age of retirement. There is also capacity for the home to admit up to three (3) Service Users under the age of 65 years who have dementia. The ground floor provides the day space for the Service Users by way of a large lounge/diner to the rear of the ground floor and a further lounge room in the middle of the building on the ground floor. The minimum weekly fee is #502 rising according to the needs of individual people using the service. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We asked the home manager to complete an Annual Quality Assurance Assessment (AQAA). The AQAA is the self-assessment that focuses on how well outcomes are being met for the people using the service (living at the home). It also provides us with information about the number of people living in the home, their care needs and the staff group caring for them. Four people who live at the home and three staff working at the home returned survey forms in October 2008. This provided information about the service from people who live there. We look at what the service has told us about things that have happened. These are called notification and are a legal requirement. We looked at the number and type of complaints received since the last inspection. The previous inspection report and our finding at that time were also taken into account. We considered what other people have told us about the service. What has this told us about the service? The AQAA was returned to the Commission when it was asked for. This gave clear information about the service. We looked at the information in the AQAA. This shows that 13 of the 18 staff employed have achieved an NVQ level 2 or above. It provided information about plans to further improve the service in the next twelve months. The comments received from the surveys returned were mostly positive. These included: - We have been supported by the manager and staff to make a difficult move easier. Manager always makes himself available. Impressed with the care taken to keep the home clean.The staff are always pleasant The food is well cooked and tasty. There are several client who would benefit form occupational therapy Music center never seems to be playing. The four people who returned surveys indicated that activities they an take part in were were usually or sometimes provided. The Commission has received notifications from the manager regarding events that affect people who live in the home since the last Annual Service Review. One complaint has been received by the Commission since our last Annual Service Review.. There has also been one Safeguarding Vulnerable Adults referral. The AQAA indicates that no complaints have been received by the home. The surveys returned indicate that people know who to speak to if they have any concerns. Our previous inspection judged the home to be providing an excellent service for people who live there. Two Recommendations were made at the last inspection. The manager has provided information regarding how the recommendations had been met. However the last Annual Service Review found that the complaints and vulnerable adult referrals the home were aware of had not been included in the Annual Quality Assurance Assessment sent to the Commission. What are we going to do as a result of this annual service review? Annual Service Review Page 4 of 6 We will do a random inspection by 30 th October 2009 to look at the issues raised in this and the previous review. This inspection could mean that we will bring our next key inspection forward. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
