This inspection was carried out on 20th January 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Court House Residential Home The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Louise Delacroix Date of this annual service review: 1 1 1 1 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: Court House Station Road Cullompton Devon EX15 1BE 0188432510 0188432510 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Dorothy Hender Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Mrs Manjula Odedra Number of places (if applicable): Under 65 Over 65 0 23 The maximum number of service users who can be accommodated is 23. The registered person may provide the following category of service only: Care home providing personal care only- Code PC to service users of either gender whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category- Code OP Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Court House is a large detached house that has been extended and adapted as a care home, providing care and accommodation for up to twenty three people. It is a short distance from the town of Cullompton and has ample parking. The home has twenty
Annual Service Review Page 2 of 5 bedrooms, fifteen of which have some ensuite facilities, over two floors. These floors are linked by stairs and by a small passenger lift. There are aids and adaptations throughout the home but the layout and the number of steps mean that the home may not be suitable for people who use wheelchairs or for people with severe mobility problems. The home has a lounge and a separate dining room and numerous areas outside where people can sit. There is also a small courtyard sensory garden. Further information about this home, including inspection reports, is available direct from the home. The weekly fees range from #314.00 - #525.00. There are additional charges for items such as hairdressing, newspapers, clothing, toiletries and pendant type call bell systems (all detailed in the guide to the home). Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the following information. The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. The homes manager is Mrs Hender and the homes operations manager is Mr Odedra. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. 6 people living in the home told us that there are always activities that they can take part in. Generally, people were satisfied with the quality of the meals and the way they are cared for by appropriate numbers of staff. However, one person felt the grounds could be looked after better and would like better access to them. The AQAA told us that a gardener was due to start working at the home. We received comments from 8 staff members who told us that they are well supported by the manager and have access to training. People expressed a pride in their job, with one person saying its a lovely home to work in and to me it feels like a big family. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan , and will do a key inspection by 5/8/10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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