Random inspection report
Care homes for older people
Name: Address: Dene Park House Killingworth Road Newcastle Upon Tyne NE3 1SY two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Elaine Malloy Date: 3 0 0 7 2 0 0 9 Information about the care home
Name of care home: Address: Dene Park House Killingworth Road Newcastle Upon Tyne NE3 1SY 01912132722 01912132733 deneparkhouse@schealthcare.co.uk www.southerncrosshealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Southern Cross BC OpCo Ltd care home 51 Number of places (if applicable): Under 65 Over 65 51 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 51 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 51 Date of last inspection Brief description of the care home Dene Park House is a three storey, purpose built facility situated in South Gosforth a residential area of Newcastle. The home is well served by public transport. The home has a car park to the front from which there is level access to the main entrance. There are grassed sitting areas, which are accessible to, and for the use of, people who use the services and visitors. The home is registered to provide care to 51 persons in the category of old age
Care Homes for Older People Page 2 of 10 Brief description of the care home requiring personal or nursing care. The home charges fees of between £447.50 and £508 per week depending upon the needs and requirements of the individual people who use the services. As the home provides nursing care the free nursing care element of the funding is provided in addition to the costs charged to the people who use the service. The home provides information about the service through the service user guide, which is available through the home. Care Homes for Older People Page 3 of 10 What we found:
This inspection was carried out following an Annual Service Review of the home. We received information from people that told us they have concerns about the food, staffing, cleanliness, repairs, management of the home and how complaints are dealt with. Two inspectors visited the home unannounced on 30th July 2009. We spent time talking with people living at the home, their relatives, management and other staff, and looked around the building. We also examined records and served the person in charge with a Code B Notice. This is a procedure that allows inspectors to take or copy any documents relevant to their investigations. We found some standards have deteriorated at the home and told the management what needs to be improved. We will doing another inspection to check that these improvements have been made. What the care home does well: What they could do better:
The menus need to be changed to remove meals that are not popular, so people are offered a well balanced diet with a choice of meals they enjoy. The current menus should always be displayed in dining rooms so people know what meals will be served. Complaints about the service must always be investigated so people know their concerns are taken seriously and acted on. There should also be regular meetings for people living at the home and their relatives to give their views on the quality of the service. Repairs to equipment and facilities in the home need to be properly monitored and dealt with promptly, and carpets require deep cleaning. Fire exits are to be kept clear and alarmed to ensure peoples safety. Staffing levels have not been well planned, resulting in lots of use of agency staff and cover by staff from other homes. Rotas need to be planned earlier and clearly recorded to show the names and status of staff and the hours they work at the home. Information on staff files needs to be better organised and recorded so it demonstrates full employment history, details of all training completed including induction specific to
Care Homes for Older People Page 4 of 10 the persons role, and keep full records of supervision of work performance. The home has not been consistently managed in recent months, however a new, experienced manager is due to start soon. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 10 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 33 24 The Annual Quality 01/05/2009 Assurance Audit (AQAA) must be completed and returned to CSCI. This will be prior to the next inspection. Care Homes for Older People Page 6 of 10 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 15 16 Menus must be reviewed to 30/10/2009 suit peoples preferences and offer a choice of meals that people enjoy. To provide people with a choice of appealing meals. 2 16 22 All complaints received about 31/08/2009 the service must be logged, dealt with promptly and details kept of investigation, outcome and any action taken as a result. To make sure people are confident their complaints are taken seriously and acted on. 3 19 23 (a) An audit must be carried 30/09/2009 out to follow up on repairs needed to equipment and facilities in the home. (b) Stained carpets in the home must be deep cleaned. To make sure the environment is properly maintained and kept in a good state of repair. Care Homes for Older People Page 7 of 10 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 4 27 18 Staffing levels must be clearly recorded on rotas with the full names and status of staff and specify hours of work. To demonstrate that there are sufficient numbers and skills mix of staff to meet peoples needs. 31/08/2009 5 30 18 (a) All staff must receive 30/09/2009 induction training that is specific to their role. (b) Staff training records and certificates must be kept up to date to show all training undertaken. To make sure staff are trained and competent to do their jobs. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 15 (a) People living at the home should be consulted about changing the homes menus. (b) Current menus should be displayed in dining rooms for peoples information. Staff recruitment files should be checked to make sure details of full employment history are maintained. The new manager should apply to the Care Quality Commission to be proposed as the Registered Manager for the home. Regular meetings should be held for people living at the home and their relatives/friends to give their views about the quality of the service.
Page 8 of 10 2 3 27 31 4 33 Care Homes for Older People Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 5 36 Full records of individual staff supervision should be kept. Care Homes for Older People Page 9 of 10 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 10 of 10 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
