Latest Inspection
This is the latest available inspection report for this service, carried out on 10th May 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Dene Park House.
What the care home does well Various problems in the home have not allowed management to concentrate on improving the service provided.A new chef is employed and people commented that meals have improved. What the care home could do better: All concerns expressed by people in the home or their visitors should be recorded. Ensure people are kept informed about any areas of concern such as the current problems with hot water. Obtain a full time manager for the service. Ensure maintenance tasks are carried out regularly and the garden is maintained in good order. Support the chef to ensure a good standard of hygiene is maintained and that wholesome meals are provided. Random inspection report
Care homes for older people
Name: Address: Dene Park House Killingworth Road Newcastle Upon Tyne NE3 1SY two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Allan Helmrich Date: 1 0 0 5 2 0 1 0 Information about the care home
Name of care home: Address: Dene Park House Killingworth Road Newcastle Upon Tyne NE3 1SY 01912132722 01912132733 deneparkhouse@schealthcare.co.uk www.southerncrosshealthcare.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Southern Cross BC OpCo Ltd Type of registration: Number of places registered: Conditions of registration: Category(ies) : care home 51 Number of places (if applicable): Under 65 Over 65 51 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is: 51 The registered person may provide the following category of service only: Care Home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the Home are within the following categories: Old Age, not falling within any other category, Code OP - maximum number of places 51 Date of last inspection Brief description of the care home Dene Park House is a three storey, purpose built facility situated in South Gosforth a residential area of Newcastle. The home is well served by public transport. The home has a car park to the front from which there is level access to the main entrance. There are grassed sitting areas, which are accessible to, and for the use of, people who use the services and visitors.
Care Homes for Older People Page 2 of 8 2 7 0 1 2 0 1 0 Brief description of the care home The home is registered to provide care to 51 persons in the category of old age requiring personal or nursing care. The home charges fees of between £447.50 and £508 per week depending upon the needs and requirements of the individual people who use the services. As the home provides nursing care the free nursing care element of the funding is provided in addition to the costs charged to the people who use the service. The home provides information about the service through the service user guide, which is available through the home. Care Homes for Older People Page 3 of 8 What we found:
Information about the home including the most recent inspection report from the Care Quality Commission was available in the lobby of the home. People were seen leaving the home with the activities organiser and other support staff in a hired taxi to play bowls. All spoken to afterwards had enjoyed their time out. Another trip, to the Metro Centre, is organised for later in the week. A new chef is employed. He is trying to improve standards but was hampered by sick leave amongst kitchen staff. People spoken to stated meals were improving, although one person had sent his meal back recently. The chef also has issues with the quality of some foods and is looking at the current suppliers. People spoken to were generally satisfied with the care provided by staff although some were upset at the time taken to repair the hot water system. The home has a complaints process although no complaints were recorded recently. Some issues were addressed by the manager but not recorded as they were not deemed to be official complaints. Currently the home is operating without hot water. The system broke down on Friday 30th April and at the time of inspection, due to various problems, the system was still not repaired although workmen were on site. Information was on notice boards and in the lift to inform people of the situation. The homes garden was overgrown with weeds. During the inspection a gardener from another home in the group was seen attending to this area. The manager stated this was pre-arranged. Staffing at the time of the inspection was appropriate. However some people spoken to stated that staffing levels should be improved. Current problems with the water heating have created additional stress on the staff team. The manager of Dene Park House has recently left and the home is temporarily managed by a relief manager supported by the Operations Manager. The relief manager is supporting staff and dealing with enquiries from people in the home and their visitors. Two people spoken to stated she is aware of issues and they feel confident in her abilities. This manager is responsible for two other homes in the group. In conversation with the manager she was not fully aware of her responsibilities in the home. However this was clarified by the operations manager during the inspection. What the care home does well:
Various problems in the home have not allowed management to concentrate on improving the service provided. Care Homes for Older People Page 4 of 8 A new chef is employed and people commented that meals have improved. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 16 Record all areas of dissatisfaction expressed by people in the home or their visitors. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
