Annual service review
Name of Service: Dewi-Sant The quality rating for this care home is: The rating was made on: two star good service 2 0 0 3 2 0 0 9 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Caroline Rowland-Lapwood Date of this annual service review: 0 1 0 4 2 0 1 0 Annual Service Review Page 1 of 5 Information about the service
Address of service: 32 Eggbuckland Road Mannamead Plymouth Devon PL3 5HG 01752664923 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Name of registered manager (if applicable) Mrs Jennie Dawn Preston Conditions of registration: Category(ies) : dementia old age, not falling within any other category Conditions of registration: Mannarest Limited Number of places (if applicable): Under 65 Over 65 34 0 0 34 The maximum number of service users who can be accommodated is 34 The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Dementia (Code DE) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 0 0 3 2 0 0 9 Annual Service Review Page 2 of 5 Dewi Sant is a care home providing accommodation and personal care for a maximum of thirty-four older people, some of whom may have dementia. It is privately owned by Mannarest Limited. In March 2010 the fee levels ranged from 360 pounds to 430 pounds per week but vary depending on the individual needs of each person. The home is a large, three-storey, detached building, converted into a care home approximately forty years ago and located in the residential area of Mannamead. The home is within walking distance of shops in Mutley Plain and close to bus services into central Plymouth and the railway station. All the bedrooms are single and none of them have en-suite facilities. There are eighteen bedrooms on the ground floor, eleven on the 1st floor and four on the 2nd floor. The top two floors can be reached using the stairs or the stair lifts on each flight. Communal rooms are on the ground floor and consist of two lounge rooms, a dining room and a conservatory with doors out onto a patio. Because of the layout of the home it is not suitable for people who use wheelchairs. The home has limited parking space at the back of the house but unlimited on street parking is available at the front. Information about the home, including copies of inspection reports, can be obtained from the Registered Manager, Mrs Preston. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? Dewi-Sant last had an unannounced key inspection on 18/03/2009 We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing a good service and that they know what further improvements they need to make. Some things that have been done as a result of listening to people that live there are; The menus have been changed and improved upon and some new activities have been introduced. The Care Quality Commission has not received any complaints about this service since the last inspection. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do an inspection by 18/03/2011 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for non-commercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
