Annual service review
Name of Service: Elland Road The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Liz Cuddington Date of this annual service review: 2 0 0 4 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 67 Elland Road Churwell Leeds West Yorkshire LS27 7QS 01132526561 F/P01132526561 saml@ubu.me.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Northern Life Care Limited T/A U.B.U. Number of places (if applicable): Under 65 Over 65 7 7 0 0 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Elland Road is in Churwell near Morley, Leeds. It is on a main bus route and has good access to local shops, including the White Rose centre and Morley shopping centre. The home provides 24 hour care to seven younger adults with a learning disability, some of whom also have a physical disability. The home has a dining room and two lounges. One lounge is spacious and used regularly and the other is a smaller, quiet area. The kitchen is domestic in character, although access for people who use the service is limited. Six bedrooms have en-suite facilities and are on the ground floor, one bedroom is on the first floor with easy access to a bathroom and toilet. There are three bathrooms, two of which have assisted baths. None Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included the annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits or service reviews during the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at all the information we have about the home, and our judgement is that the home is still providing an excellent service. Information in the AQAA demonstrated that they are up to date with current good care practice and are working towards making further improvements. The home has recognised quality assurance monitoring systems in place and is proactive in seeking the views and opinions of people that use the service. As part of this process the home sends out annual survey questionnaires and publishes the results. The home continually reviews all their policies and procedures and other documents, to make sure they are up to date and reflect key features of the Mental Capacity Act. Training in this area and the deprivation of liberty safeguards has been arranged for the staff. There is a clear complaints procedure, and feedback from people that use the service indicates that they know who to contact if they have any concerns about the standard of service provided. The home has a thorough staff recruitment and selection procedure, which makes sure that people are safe and are supported by staff that are suitable to work in the caring profession. People who use the service are encouraged to take part in the selection of new staff. All new care staff receive induction training using the Learning Disabilities Award Framework or equivalent, following which they can then study for a National Vocation Qualification (NVQ) at level two or above. Eight of the twenty-three full and part-time Annual Service Review Page 3 of 5 staff have achieved a National Vocational Qualification (NVQ) in care and three are about to start the course. The home has an ongoing refurbishment programme. In the last year new carpets and redecoration have taken place in the shared areas of the home, as well as other improvements. We were told that the people who live at the home are supported well and their needs are met. People are treated with respect and their privacy and dignity is maintained. The homes manager and staff focus on providing person centred care, where the wishes of the individual are at the heart of everything they do. Peoples support plans are agreed with the individual and regular reviews are held, which people take part in along with their families and others who have an interest in the persons well-being. The plans are completely person-centred and reflect the wishes of the individual. Changes to peoples lives and their home are centred around fulfilling the persons wishes and supporting them to lead the life they choose. Promoting independence and self-determination are central to the role of the staff. People are supported to take part in a wide range of activities and holidays. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and the service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23/04/10. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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