Random inspection report
Care homes for older people
Name: Address: Ellerslie 108 Albert Road Pittville Cheltenham Glos GL52 3JB one star adequate service 11/12/2008 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sharon Hayward-Wright Date: 2 9 0 9 2 0 0 9 Information about the care home
Name of care home: Address: Ellerslie 108 Albert Road Pittville Cheltenham Glos GL52 3JB 01242514384 01242255804 manager.ellerslie@osjctglos.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Karen Cummings Type of registration: Number of places registered: Conditions of registration: Category(ies) : The Orders of St John Care Trust care home 31 Number of places (if applicable): Under 65 Over 65 31 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 1 1 1 2 2 0 0 8 Ellerslie is a large three-storey building, which has been converted and extended to provide accommodation for up to 31 people who require nursing and personal care. It is situated close to Cheltenham town centre, a short walk from Pittville Pump Rooms and the racecourse. The Care Home is equipped with shaft lifts to assist those unable to manage the stairs. In addition, a variety of aids and adaptations have been provided throughout the property to help people who use the service. With the exception of two spacious double rooms, all the bedrooms are for single occupation. Only two rooms have en suite facilities but assisted bathrooms and toilets have been installed
Care Homes for Older People Page 2 of 8 Brief description of the care home throughout the property. The communal facilities consist of three well-appointed lounges and a dining room. A Day Centre has been developed within the property; this is in use 4 days a week but may also be used by people at weekends. The private gardens are easily accessible and may be enjoyed by people in warm weather; they are well protected from the busy main road by tall mature trees. Adequate parking is provided for staff and visitors. The provider supplies information about the home, including our most recent report in a file at the entrance of Ellerslie. Care Homes for Older People Page 3 of 8 What we found:
The purpose of this inspection was to follow up the requirement issued at the last two key inspections in relation to care planning. We examined in detail the care records of two people who use the service and we visited both people in their rooms. We discussed our findings of this inspection with the Registered Manager. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 8 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 9 13 When any medication is 06/03/2009 administered to people who live in the home it must always be clearly and accurately recorded. (This particularly relates to records for prescribed treatments applied to the skin). This requirement was not followed up at this inspection. This is to help to make sure people receive their prescribed medication correctly and to help reduce risks of mistakes. 2 9 13 For any medication labelled 06/03/2009 for use when required, as directed or with a variable dose, make sure there is always clear written direction for staff on how to make decisions about administration for each person and medicine and taking into account the provisions of the Mental Capacity Act 2005. This requirement was not follow up at this inspection. This will help to make sure there is some consistency for people to receive the correct Care Homes for Older People Page 5 of 8 Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action levels of medication in accordance with their needs and planned actions. 3 29 19 The home must make sure that all the required recruitment checks are undertaken as listed in this Regulation prior to the new worker starting work at the home. This requirement was not followed up at this inspection. This will help to reduce any risks to people who use the service. 05/03/2009 Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 7 15 The registered persons must 30/11/2009 make sure that peoples care plans are kept up to date with their current care needs and provide staff with clear direction on how to meet peoples needs. This will help to make sure staff are provided with clear directions on how to meet peoples assessed needs. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 2 7 7 The staff should not use words like regular or adequate in peoples care plans are they are not descriptive enough. Care plans should be realistic in what the home can actually achieve in meetings peoples needs. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
