Annual service review
Name of Service: Ennis House The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lucy Green Date of this annual service review: 2 1 1 0 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 59-61 Enys Road Eastbourne East Sussex BN21 2DN 01323720719 01323722604 ennishouse@baldry59.freeserve.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: Mr Michael Baldry Number of places (if applicable): Under 65 Over 65 40 0 0 40 The maximum number of service users to be accommodated is 40 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Mental disorder, excluding learning disability or dementia (MD) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Ennis House is registered to provide long-term residential care for up to forty older people with either a past or present mental disorder. This service does not provide intermediate care. The home is a large property, which has been created by adapting and linking three terraced houses. The home is situated in a residential area of
Annual Service Review Page 2 of 6 Eastbourne, close to the town centre. Resident accommodation is provided in single rooms, many of which have en-suite facilities. Communal space is provided by a number of lounges and a dining room. The home has one designated smoking room and sufficient toilets and bathrooms. A passenger lift provides partial access to the upstairs of the home. Two spacious gardens are situated to the rear of the property. More detailed information about the services provided, including the current range of fees can be found in the homes Statement of Purpose and Service User Guide - copies of these documents can be obtained directly from the Provider. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: (1) The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. (2) What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. (3) The previous key inspection conducted on 13 August 2007 and the report generated from that visit. (4) The previous annual service review report dated 22 July 2008. (5) Feedback regarding the service since the last inspection, including the information contained in six service users surveys and three staff surveys. What has this told us about the service? The home returned the annual quality assurance assessment (AQAA) when we asked for it. This was completed by the Registered Manager and provided useful information about the service. It identified some of the areas that have improved in the last twelve months and other areas where further developments are either planned or would benefit the people who use the service. The last inspection report identified that Ennis House was providing good outcomes to the people it supports. The last annual service review identified that the home had taken appropriate action to comply with the requirements and recommendations made when we last visited. The home has continued to liaise with the Commission and the home has improved its systems for notifying us of significant events within the service. There have been no reported issues which give rise to any concerns about the way the service is being delivered. The AQAA does not always provide sufficient information about the range of areas where improvements have been made in the last year. It is known from the ongoing contact that we have had with the service that the home has been working hard and uses feedback to develop, but the scope of this is not truly reflected in the AQAA. It may be useful for the service to view the AQAA as a live document and add information and examples throughout the year in order to provide a representative overview of what has happened in the last twelve months. The improvements that are mentioned in the AQAA include an a development of the activities programme with new activities on offer and more opportunities for people to go on trips outside the home. The refurbishment of the home is reported to be ongoing Annual Service Review Page 4 of 6 with upgrades being undertaken according to need and priority. The training budget has also been increased to allow staff to undergo additional mandatory and specialist training courses. The home has also recently regained the Investors in People award. The feedback provided by six service user surveys included a consensus of opinion that people felt well supported by the staff and were enjoying living at the home. It is known from information in the AQAA and through conversations with the Registered Manager throughout the year that the home is fully committed to promoting equality and diversity within the home. The service demonstrates that it recognises every person as an individual and respects their own set of strengths, needs and values. Ennis House engages well with people and generally has good systems in place to monitor its own standards of service delivery and to gain feedback from stakeholders. It is our judgement that the home is still providing a good service and that they know what further improvements they need to make, but they must ensure their documentation always reflects the hard work that is undertaken. What are we going to do as a result of this annual service review? As we havent visited the service for more than two years we have decided to undertake a random inspection by February 2010. We can, of course inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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