Latest Inspection
This is the latest available inspection report for this service, carried out on 9th December 2009. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Ennis House.
What the care home does well Ennis House is a family owned and run home that provides a high quality service to the people it accommodates, within a relaxed and friendly environment. The home has an experienced and diverse team of staff who enjoy their work and who have a good understanding of the needs of the people living at the home. Residents spoke highly of the support received by staff and positive relationships between staff and residents were observed. Feedback about staff included comments such as they are "nice", "kind" and "if you need anyone they are always there for you".Choice is given paramount importance at Ennis House and staff consult with residents about all aspects of their daily lives as a matter of routine. The provision of meals enables residents to have food and drink at times which suit them. As such, breakfast is served across a period of several hours to enable accommodate the differing times that people get up and people can always request a cooked option. Residents benefit from a choice of freshly prepared meals each day. Residents have the opportunity to spend their time as they choose. The home encourages and supports people to be as independent as possible and to maintain contact with family, friends and the wider community. What the care home could do better: The home must continue to ensure that its documentation accurately reflects the high quality of work that is undertaken at Ennis House. In particular, the service should pay extra attention to the way it completes self assessments to ensure that the information recorded reflects all the changes and improvements that have been made. The Registered Manager was reminded that people often make judgements about the quality of services based on the information the home supplies and as such this should be borne in mind when considering the level of detail to include in reports for other people. Random inspection report
Care homes for older people
Name: Address: Ennis House 59-61 Enys Road Eastbourne East Sussex BN21 2DN two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lucy Green Date: 0 9 1 2 2 0 0 9 Information about the care home
Name of care home: Address: Ennis House 59-61 Enys Road Eastbourne East Sussex BN21 2DN 01323720719 01323722604 ennishouse@baldry59.freeserve.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Mr Michael Baldry care home 40 Number of places (if applicable): Under 65 Over 65 0 40 mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: 40 0 The maximum number of service users to be accommodated is 40 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following category: Old age, not falling within any other category (OP) Mental disorder, excluding learning disability or dementia (MD) Date of last inspection Brief description of the care home Ennis House is registered to provide long-term residential care for up to forty older people with either a past or present mental disorder. This service does not provide intermediate care. The home is a large property, which has been created by adapting
Care Homes for Older People Page 2 of 8 Brief description of the care home and linking three semi-detached houses. The home is situated in a residential area of Eastbourne, close to the town centre. Resident accommodation is provided in single rooms, many of which have en-suite facilities. Communal space is provided by a number of lounges and a dining room. The home has one designated smoking room and sufficient toilets and bathrooms. A passenger lift provides partial access to the upstairs of the home. Two spacious gardens are situated to the rear of the property. More detailed information about the services provided, including the current range of fees can be found in the homes Statement of Purpose and Service User Guide - copies of these documents can be obtained directly from the Provider. Care Homes for Older People Page 3 of 8 What we found:
This unannounced inspection was conducted between 11:30am and 3:15pm on Wednesday 9th December 2009. The purpose of this visit was to assess compliance with the requirements made at the previous key inspection and to generally monitor the improvements that have been made since we last visited. During the inspection we spoke with the Registered Manager, Acting Care Manager, Senior Carer, Carer and Activities Co-ordinator/Administrative Support Worker. Seven of the thirty-seven people currently accommodated at Ennis House met with us individually during this visit and contributed their feedback about the service. We looked at the assessment information and subsequent care plans for two people who have moved into Ennis House in the last twelve months and discussed the transition plan for another person who is due to move in very soon. Some other documentation relating to the recruitment of three new staff, training, complaints and health and safety were also viewed. A partial tour of the home was conducted, as the Inspector met with some of the people living at the service in their own rooms. The outcome of this inspection is positive and we were able to identify significant improvements in the way the service has developed over the past two years. The standard of documentation has greatly improved, as have the systems in place for handing over information between staff and other professionals. The home has adopted more formal approaches to recording and as such it is now easier to audit progress and for the home to ensure things are not missed. Many parts of the physical environment have been redecorated and several bedrooms completely refurbished. In line with a requirement of the last inspection, the home has placed its focus on ensuring health and safety is paramount and as such has worked closely with the local fire service to upgrade its fire safety systems. Staff training has improved and the home has now developed a training matrix which includes not only the mandatory courses, but also specialist training in mental health and managing challenging behaviour. The process of recruiting staff is more robust and new staff also complete an induction programme in line with Skills for Care specifications. What the care home does well:
Ennis House is a family owned and run home that provides a high quality service to the people it accommodates, within a relaxed and friendly environment. The home has an experienced and diverse team of staff who enjoy their work and who have a good understanding of the needs of the people living at the home. Residents spoke highly of the support received by staff and positive relationships between staff and residents were observed. Feedback about staff included comments such as they are nice, kind and if you need anyone they are always there for you.
Care Homes for Older People Page 4 of 8 Choice is given paramount importance at Ennis House and staff consult with residents about all aspects of their daily lives as a matter of routine. The provision of meals enables residents to have food and drink at times which suit them. As such, breakfast is served across a period of several hours to enable accommodate the differing times that people get up and people can always request a cooked option. Residents benefit from a choice of freshly prepared meals each day. Residents have the opportunity to spend their time as they choose. The home encourages and supports people to be as independent as possible and to maintain contact with family, friends and the wider community. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
