Inspection on 16/11/05 for Eric Morecambe House

This inspection was carried out on 16th November 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Eric Morecambe House 08/12/06

Eric Morecambe House 02/08/05

Eric Morecambe House 19/10/04

Eric Morecambe House 04/05/04

Similar services:

Chirnside House

Keer Sands Residential Home

Ruskin Lodge

Bushell House

Langrigg House

Parkside

Dystlegh Grange

Thornton Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 08/07/2008.

CARE HOMES FOR OLDER PEOPLE Eric Morecambe House Harrow Grove Torrisholme Morecambe Lancashire LA4 6ST Lead Inspector Mr Ajam Auckburally Unannounced Inspection 16th November 2005 10:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 3 SERVICE INFORMATION Name of service Eric Morecambe House Address Harrow Grove Torrisholme Morecambe Lancashire LA4 6ST 01524 831104 01524 416709 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Anchor Trust Mrs Rosalyn Davis Care Home 34 Category(ies) of Old age, not falling within any other category registration, with number (34) of places Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. The service should employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection The service is registered to accommodate a maximum of 34 service users in the catgory OP (older persons 65 and over) 2nd August 2005 Date of last inspection Brief Description of the Service: Eric Morecambe House is a home for elderly residents of both sexes who are 65 years old and over. The home is part of the Anchor group. The home took its name after the comedian Eric Morecambe. The home is situated on Harrow Grove in Morecambe and is built on 3 floors with accommodation for the residents being provided on the first and second floors. A passenger lift is available. Accommodation is provided in 30 single and 2 double flats. Each flat has its own kitchenette, sitting area, and a sleeping area. Every flat has its own front door which is fitted with a suitable lock. The postman delivers mails directly to each flat. All the flats are initially rented to the residents unfurnished giving them the opportunity to bring as much of their own belongings as they want. In the event that a new resident coming to the home without any furniture of his/her own, then a furnished flat can be provided. Staffing is provided around the clock to meet the needs of all the residents. There were thirty one residents residing at the home at the time of the inspection. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This statutory inspection was the second of two to be carried out this year. The inspection took place on 16th November 2005 and was an unannounced one. It lasted for 5 hours. The inspection was carried out against the National Minimum Standards for Older People. The inspection was carried out in a relaxed atmosphere with the full cooperation of the manager, the staff and all the residents. The inspection involved looking at some of the records, talking to the residents and the staff and checking the building. The residents said that they were well cared for and that all the staff were kind and helpful. What the service does well: What has improved since the last inspection? NVQ (National Vocational Qualification) training is continuing and the staff said that they are enjoying the course. Internal improvements such as decorating and carpet replacements are continuing. Consideration is being given to installing a second passenger lift. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 6 What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): EVIDENCE: The home does not provide intermediate care. The other core standard was assessed during the previous inspection and was met. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 9 & 10 Medications procedures are thorough. Care practices ensure privacy and respect for the residents. Residents trust the staff with their medications and their privacy is respected. EVIDENCE: The policies and procedures for medications were examined thoroughly by the pharmacist inspector last year. The manager said that she has put into practice all recommendations made. Residents who are willing and able can keep and administer their own medications. Following a risk assessment, they sign a declaration stating they take full responsibility for their medications. One of the senior staff was observed dispensing medications to the residents at lunchtime. She did this according to procedures and recorded medicines given on the MAR (Medications Administration Records). The medications of two residents were audit trailed and were found to be accurate. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 10 The residents said that all the staff treat them with respect and dignity. They said that the staff always knock before entering their flats. The residents’ accommodation is in individual flats with a hallway, a sitting area, a small kitchen and a sleeping area. The door has a lock which some of the residents kept locked. A majority of the residents spend most of their time in their flats. They said that they like the added privacy their flats afford them. They said that if they want company they would go to the main lounge. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 11 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 14 & 15 Food and nutrition needs are well catered for. Policies on freedom of choice are prominent. Residents are provided with good food. They have choices in their daily life. EVIDENCE: The residents said that the food is very good and that they are offered a choice of meals at all mealtimes. There are two sittings for lunch and the evening meal and residents can go to whichever one they want without having to book. Breakfast is served in the dining room or in the flats. Residents can make their own breakfast if they want. Very few of the residents are able and willing to take advantage of this facility. The menus were examined and they clearly show the choices offered to residents. The cook and the manager with input from the residents devise the menus. Residents were observed doing what they want during the inspection. Some were in the lounge and some were in their flats. They said that they can do Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 12 what they want and if they need assistance, a member of staff is always available. Regular residents’ meetings are held and the inspector was able to read the minutes of the last one. Subjects discussed were about food and activities. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 13 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 18 Policies and procedures on abuse are thorough. Residents feel safe and protected. EVIDENCE: Anchor Trust, which owns the home, has stringent and detailed written policies and procedures on adult abuse. The manager and the staff have had training on adult abuse. Appropriate actions were taken during allegations of abuse to a resident last year. The staff spoken to said that they would never abuse any resident in their care and that they would report if they saw any form of abuse. The residents said that they feel safe and secure living at the home and that everyone treat them well. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 14 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 19 Arrangements to maintain the home to a high and safe standard are good. Residents live in well maintained and safe home. EVIDENCE: The home is well maintained and decorated. The manager said that when a flat becomes vacant, it is usually redecorated and carpet replaced if necessary. The occupied flats are decorated when required. Occupants are consulted on the choice of paint and paper. During the tour of the building, the inspector found that all areas of the home were well maintained and safe from hazards. The home was found to be clean and in a good hygienic state. Staff involved in cleaning are given training in the handling of hazardous substances. All staff have had training in infection control. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 15 The front door is kept locked at all times and access is via a release phone from the staff. Residents who go out regularly can use the keypad lock to open the door. All visitors are asked to sign an in an out book for fire safety. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 16 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 28 & 29 Recruitment of staff is strict and care practices to safeguard residents are in place. Residents are cared for by a team of caring staff. EVIDENCE: Anchor Trust has a thorough recruitment policy and procedure. All applicants to a post go to a strict interview and selection process. No new staff can start work unless a police check has been made on them. Staff records examined show that police checks have been carried out. All new staff are given an induction training which provide them with basic skills to care for the residents with respect and dignity. The residents said that the staff care for them with respect and that they feel safe with them around. They said that they do not feel afraid to speak up or to ask for anything. There is always a good atmosphere in the home and residents and staff get on well together. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 17 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 31 & 38 The management of the home is competent. The home is run to serve the best interests of the residents. EVIDENCE: The manager of the home has worked at the home for several years and is very experienced in caring for the residents and managing the home. She has completed her NVQ 4 and the Registered Manager’s Award. There is a team of senior staff to support her and she has regular supervision from her line manager. The staff said that the manager is very supportive and help them do their work efficiently. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 18 The residents said that the manager is kind and helpful and that she is always available to see them. Several residents came to the office during the inspection and were made very welcome. The residents said that they feel safe living at the home. They said that the staff are very caring. Staff training such as Moving and Handling, Fire Safety, First Aid, Food Hygiene and Infection Control are given to ensure the health and well being of the residents. Risk assessments of the building are carried out to ensure that the home is safe and that there are no hazards which could hurt the residents. Every resident is risk assessed to ensure that care provided is tailored and safe. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 19 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X X X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 X 8 X 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 X 13 X 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 X 17 X 18 3 3 X X X X X X X STAFFING Standard No Score 27 X 28 2 29 3 30 X MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X X X X X X 3 Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 20 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. 2. Refer to Standard OP22 OP28 Good Practice Recommendations The possibility of installing a second passenger lift should be considered. 50 0f care staff should achieve NVQ level 2 by the end of 2005. Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 21 Commission for Social Care Inspection North Lancashire Area Office 2nd Floor, Unit 1, Tustin Court Port Way Preston PR2 2YQ National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Eric Morecambe House DS0000009710.V264919.R01.S.doc Version 5.0 Page 22 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!