Inspection on 08/12/06 for Eric Morecambe House

This inspection was carried out on 8th December 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is (sorry - unknown). The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Eric Morecambe House 16/11/05

Eric Morecambe House 02/08/05

Eric Morecambe House 19/10/04

Eric Morecambe House 04/05/04

Similar services:

Chirnside House

Keer Sands Residential Home

Ruskin Lodge

Bushell House

Langrigg House

Parkside

Dystlegh Grange

Thornton Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 08/07/2008.

CARE HOMES FOR OLDER PEOPLE Eric Morecambe House Harrow Grove Torrisholme Morecambe Lancashire LA4 6ST Lead Inspector Mr Ajam Auckburally Unannounced Inspection 8th December 2006 10:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Eric Morecambe House Address Harrow Grove Torrisholme Morecambe Lancashire LA4 6ST 01524 831104 01524 416709 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) sharon.blackwell@anchor.org Anchor Trust Mrs Rosalyn Davis Care Home 34 Category(ies) of Old age, not falling within any other category registration, with number (34) of places Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. The service should employ a suitably qualified and experienced manager who is registered with the Commission for Social Care Inspection The service is registered to accommodate a maximum of 34 service users in the category OP (older persons 65 and over) 16th November 2005 Date of last inspection Brief Description of the Service: Eric Morecambe House is a home for elderly residents of both sexes who are 65 years old and over. The home is part of the Anchor group. The home took its name after the comedian Eric Morecambe. The home is situated on Harrow Grove in Morecambe and is built on 3 floors with accommodation for the residents being provided on the first and second floors. A passenger lift is available. Accommodation is provided in 30 single and 2 double flats. Each flat has its own kitchenette, sitting area, and a sleeping area. Every flat has its own front door, which is fitted with a suitable lock. The postman delivers mails directly to each flat. All the flats are initially rented to the residents unfurnished giving them the opportunity to bring as much of their own belongings as they want. In the event that a new resident coming to the home without any furniture of his/her own, then a furnished flat can be provided. Staffing is provided around the clock to meet the needs of all the residents. There were thirty-three residents residing at the home at the time of the inspection. Current weekly fee is £390 and additional extras like hairdressing, telephone and newspapers are paid for by the residents. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. Under IBL (Inspecting for Better Lives) Eric Morecambe House was assessed as requiring a statutory key visit (inspection) between April 2006 and March 2007. An unannounced key site visit was carried out on 8th December 2006, which lasted for 5.5 hours. The inspection was carried out against the National Minimum Standards for Older People. The inspection despite being an unannounced one was carried out in a friendly atmosphere and with the full cooperation of the manager, the staff and the residents. During the inspection, some records were looked at and several residents and staff were spoken to. The residents were very positive about the care they receive and the way the staff treat them. Evidence about the inspection was gathered firstly by sending out questionnaires to residents, the families and the GP’s. When they were analysed, they showed that everybody was happy with the quality of care provided and the facilities at the home. A pre inspection questionnaire was also sent for the manager of the home to complete and return. The completed questionnaire gave information about several areas such as staffing, checks that the home has made about the safety and maintenance of the building, information about residents and other useful information. During the inspection, case files of residents were looked at to check that records of needs and action taken were recorded and reviewed. Residents and staff were spoken to and their comments noted. There were 33 residents living at the home at the time of the inspection and there were 4 care staff, two cooks and other 2 ancillary staff on duty. The number of staff on duty was well within the minimum level recommended. The staff were observed to be polite and attentive when talking and dealing with the residents. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 6 What the service does well: The inspection was conducted in a very friendly and cooperative manner and all the residents were very happy to tell the inspector about their home. Those spoken to said how happy they were living at Eric Morecambe House. The atmosphere was very relaxed and staff and residents got on well together. There were some activities in the main lounge with several residents and staff talking and planning the day. In the afternoon, a small choir from the local church came to sing Christmas Carols. The residents joined in the singing and said that they enjoyed it very much. The inspector spoke to and observed a number of residents who all appeared to be very comfortable and relaxed in their surroundings. The residents who responded to the written survey and those consulted during the inspection were very complimentary about the quality and variety of meals provided at the home. Great satisfaction was expressed about the standard of meals and choices on offer during each mealtime. Cold drinks like orange juice and other juices are available in the lounge at all times. Fresh fruit are also available. Hot drinks are offered at regular times in the day but residents can ask for one at anytime. The residents said that they found that drinks brought round by staff are adequate for their needs. Residents who are able and willing can make their own drinks in their kitchens. A written pre admission assessment is done to ensure that residents admitted to the home are provided with care to meet all their needs. The manager and the staff are aware of equality and diversity and said that they treat everyone as equal and respect people’s different ways and habits. The staff benefit from a good standard of training. It was also pleasing to note that the home continue to meet the national target in NVQ training, with 66 of carers holding the qualification at level 2 or above. The manager has worked at the home for many years and is well experienced and qualified. The staff were observed to be polite and respectful when talking and caring for the residents. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 7 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1, 2 and 3 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. There pre admission processes are good. They ensure that new residents are given the right information so that they can make informed choice about the home. EVIDENCE: Three residents were selected to check what information they were given prior to coming to live at the home and since. Two of the residents who have been at the home for several weeks said that the manager talk to them at length and showed them round the home. They said that they were able to meet other residents and some of the staff. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 10 They said that they were given written information (service user guide) and a brochure. The other resident was the last resident to be admitted to the home. She said that her daughter visited the home on her behalf. The resident said that her daughter chose a very good home for her. She said that she is very happy with everything and that all the staff are kind and helpful. The service user guide contains information about the home, the care provided, the charges, the staffing, the complaint procedure and other useful information. A copy of the service user guide is available in each flat. This is placed in a pigeonhole in the entrance of the flat. Some residents said that they read it sometimes. A new questionnaire called ‘Is this home right for me’ has been introduced by Anchor to help new residents choose the right home. Questions are around Location, Accommodation, facilities, food, care etc. This is part of Anchor’s philosophy in improving the lives of older people and is highly commendable. The three residents were aware of a contract they signed. Two of them remembered signing it and the other one said that her daughter dealt with it. As far as the fees were concerned, they all thought that it is a lot of money to pay. One resident, pays her own fees by a direct debit arrangement and the other two residents said that their family deal with their finances. They said that when the fees are increased, they receive a letter from the home informing them of the increase. A copy of the letter was seen in one of the case files. One resident said, “ this is one letter I don’t like to receive”. The staff spoken to said that when a prospective resident or their family come to look around the home, they sometimes take them round and talk to them. The staff were aware of the written information given to people, but were not involved directly. They said that the managers do this. The staff said that they know everyone has to sign a contract of residence but are not involved in it. A copy of the last inspection report is available for people to read or they can ask for a personal copy. A member of the management team always visit prospective residents who are unable to visit the home, either in their own home or in hospital. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 11 A written pre admission assessment is done at this stage to ensure that the staff of the home can meet the assessed needs. A form is used to record information under the heading of: personal care, vision, mobility, eating and several more areas relevant to the care of the resident. The staff said that they are given as much information about the new residents as possible so that they can provide tailor-made care. New residents are allocated a key worker. A key worker system is operated at the home. This means that a small group of residents is allocated to a member of staff. The staff has responsibility to ensure that the residents are well cared for and that if they have any problems they can talk to the staff. The key worker system does not exclude other staff from caring for the residents. The manager said that referrals from residents of an ethnic background would be welcomed. She said that research would be carried out, for example if the home were unsure how to meet cultural, religious and dietary needs of people from a different country or culture. Other residents spoken to say that they were very pleased with the home and that they have chosen well. They said that the staff are very good and that nothing is too much trouble for them. Intermediate care is not provided at this home. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 12 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8,9 and 10 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. There are excellent practices to meet the personal and health care needs of the residents. Residents’ individual needs are fully met EVIDENCE: Three residents, one of whom being the last one admitted to the home were case tracked. This means that the inspector selected three residents and the care they receive examined closely. Their assessments and care plans were examined and they were spoken to. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 13 The records show that detailed written information about the residents has been recorded. These include an assessment to identify the needs of the residents and also a care plan, which shows how the needs were being met. One of the residents needed help with personal hygiene, and the records clearly show how the staff were involved in providing assistance with this task. The physical assessment covers; personal hygiene, mobility, hearing, vision and other areas. The care plans give details of how the assessed needs are met. For example, if someone needed help with personal hygiene, the record will show that this person needs staff to wash and dress her. The care plans are reviewed monthly to meet the changing needs of the residents. The residents are involved in this exercise. The three residents said that they are very well looked after by a team of very good staff. Other residents spoken were very positive about the staff and the management of the home. They described the home as being ‘marvellous’ and ‘excellent’. Twelve survey cards were received back from the residents and they were all positive about the staff and the care they receive. Four GP’s and three relatives also returned their survey cards. There were no adverse comments made. The inspector observed a very relaxed and friendly atmosphere in the home. There were good interactions between the staff and the residents. To meet the needs of residents who need support when walking along the corridors, handrails have been fitted on the walls. Some of the toilets have been fitted with grab rails to help those residents with poor balance and mobility. Some of the baths and showers have easy access and facilities to help residents who are disabled. A new bath, which can be moved up and down to help residents in and out of the bath, has been installed. There is ramp at the rear door to help with wheelchair access. All the residents are white British, but the manager said if a resident from a minority group was to be admitted to the home, they will make sure to have as much information as possible by researching this group to meet care and dietary needs. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 14 Resident’s health care needs are met by involving health care professionals. GP’s, District Nurses and chiropodist visit when required. A doctor was visiting a resident in the privacy of her flat during the inspection The medications of two residents were audit trailed and were found to be correct. Residents who are able and willing can keep and administer their own medications. The home is sensitive to the needs of all the residents and does everything to help them remain as independent as possible. The staff said that their job is to work with the residents and meet all their needs. They said that they have very good relationships with all the residents. They were observed talking and helping the residents with sensivity and respect. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 15 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14 and 15 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. There are good arrangements to meet the social and recreational needs of the residents The home provides a variety of activities to keep the residents stimulated and active. EVIDENCE: At the start of the inspection at 10 am, several residents were sitting in the main lounge whilst most of them were still in their flats. The manager said that residents do not have to get up at specific times and that they get up when they are ready. The inspector visited some residents in their own flats. Some said that they make their own breakfast and potter around until lunchtime when they join the other residents in the dining room. They said that they can do what they want and join in activities that they like. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 16 Activities include Bingo, board games, shopping etc. During the inspection, a choir from the local church came to sing Christmas carols. The staff and the residents joined in the singing and all appeared to enjoy it. A part-time activity organiser is employed by the home to help residents with activities and motivations. The manager said that as well as doing activities with the residents, the activity organiser’s role is to spend time with the residents and specially talking on a one to one basis. The residents said that they have been making Christmas cards during the last few days. The home has been decorated for the festive season. The residents said that they are looking forward to Christmas. They said that they usually have a good time. The staff said that they try and meet residents’ individual needs. They said that if residents wanted to go for a walk or do something, they would try to oblige. The residents said that they do what they want and that the staff are very helpful and would assist them when required. The residents said that the food is very good and that they are offered choices at all mealtimes. There are two sittings for lunch and the evening meal and residents can go to whichever one they want without having to book. Breakfast is served in the dining room or in the flats. Residents can make their own breakfast if they want. Very few of the residents are able and willing to take advantage of this facility. The menus were examined and they clearly show the choices offered to residents. The cook and the manager with input from the residents devise the menus. A Christmas menu has also been done and was on display. On the day of the inspection, the choices for lunch were Fish or Cornish pasty. A choice of potatoes and vegetables were also offered. Salads and sandwiches are always available as alternatives to the main courses. Vegetables are served in tureens so that residents can have they want. Sauces are brought round by staff giving residents choices whether to have them or not. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 17 Meals are served in the dining room, which has recently been decorated. Residents commented of the pleasant environment. Residents may eat in their own flats if they prefer. Records of meals served examined show that a good variety of meals are offered to the residents. The chef said that within reasons, she would cater for every taste. She said that she is able to cook food to suit ethnic needs and other dietary needs, and if she did not know how, she will try and find out. Residents are offered hot drinks at regular intervals during the day. They can help themselves to cold drinks and fresh fruit, which are left in the lounges. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 18 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 & 18 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. There are good policies and procedures to protect residents from abuse. Residents live in a safe environment. EVIDENCE: The home has a robust procedure for dealing with complaints. All complaints and incidents are recorded on a form as part of the quality monitoring system. Written information about how and who to complain to is given to residents or their families. The three residents being case tracked said that they are not sure about the formal complaints procedure, but would speak to the manager if they had any complaints. They said that they had every confidence that their concerns would be dealt with. The three residents and other residents spoken to said that that they had no complaints about the home or the staff. They said that everyone is helpful and would do anything to help them be happy. The manager said that the management team is always available to speak to the residents or their families. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 19 There are systems in place for staff to report any incident of abuse either by staff themselves or by families. All the residents appeared to be safe and free from harm, neglect and abuse. Staff were observed treating the residents with respect and dignity. The staff spoken to were aware of different types of abuse. One member of staff spoken to was able to describe abuse as being physical, emotional and financial. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 20 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 & 26 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The environment is safe and maintained to very high standard Residents live in a clean and well-kept home. EVIDENCE: During a tour of the building, the home was found to be clean and in good hygienic order. Some residents were in their flats and they said that they like to stay in their rooms and read or just sit quietly. Most of the flats are similar in sizes and styles. They have a sleeping area, a sitting area and a small kitchen. Residents said that they like the privacy their flats afford them. They said that all the staff knock before they enter the flats. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 21 The doors of the flats are fitted with suitable locks and some of the residents use this facility to lock their doors when they go out. The postman delivers residents’ post directly to each flat. The home is well maintained and the colours are light and pleasant. Domestic staff are employed to clean the home. The home has a small garden and patio area, which are well maintained, and some of the residents take advantage of them weather permitting. The residents’ general comments were that the home is beautiful, clean and homely. The home provides aids and adaptations to help residents with physical disabilities. Handrails have been fitted alongside the wide corridors to help residents with mobility. Those residents using wheelchairs found the corridors easy to use. There are grab rails fitted to some of the toilets to help residents who are disabled. A passenger lift is available for the residents to use independently if they wish. As mentioned earlier, the location of the lift can be a problem for some residents. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 22 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27,28,29 &30 Quality in this outcome area is excellent. This judgement has been made using available evidence including a visit to this service. The staffing level is maintained to a good level and staff training plays an important part in the home’s ethos. Residents are cared for by a team of caring staff. EVIDENCE: The number of staff on duty has been maintained to a good level to meet the needs of the residents. At the time of the inspection, there were 4 care staff, two cooks and two ancillary staff on duty. Staff rotas checked showed that the staffing level is within the recommended level for the number of residents at the home The manager demonstrated a good understanding of the procedures to be followed when selecting and recruiting staff. The home benefits from having an HR (Human Resources) department managed by Anchor at its headquarters. The policies and procedures for the group is done by the HR section for all the homes in the group. The staff files examined show that appropriate checks had been carried out before offers of employment had been made. Such checks included CRB Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 23 (Criminal Records Bureau) checks and a POVA (Protection Of Vulnerable Adults) check. Training records show that the staff at Eric Morecambe House have attended several courses. These include: Abuse, Moving and Handling, First Aid, Medications, etc. Staff are also given basic training in Equality and Diversity as part of their induction training. Staff spoken to said that they treat all the residents with respect and accept any difference people may have. CSCI (Commission for Social Care Inspection) recommends that at least 50 of care staff achieved NVQ (National Vocational Qualification) level 2. The percentage of care staff at Eric Morecambe House with this qualification is 66 and is commendable. The staff spoken to said that they enjoy working at the home very much. They said that the management is very supportive and listens to what they have to say. They said that the residents always come first and they work around what they want to do. The residents said that the staff are marvellous and will do any thing for them. There were good interactions between the residents and the staff. They all appeared to be happy and content Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 24 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,33,35 & 38 Quality in this outcome area excellent. This judgement has been made using available evidence including a visit to this service. The home has an efficient management team. The residents and staff benefit from living and working in a well managed home EVIDENCE: Eric Morecambe is owned by Anchor Homes, which is a Registered Charity. The registered manager is Rosalyn Davis and she has worked at the home for several years. She is supported by a deputy and other senior staff. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 25 The management of the home has made great improvements in the home both to the physical aspects of the home and the quality of care for the residents. There is an ongoing programme of maintenance and decorating. A new bath, which can move up and down by pressing a button, has been fitted recently. The manager said that this will help residents with poor mobility to enjoy a bath. The manager said that the home has an open door policy and that residents and staff are always welcome to come and have a chat. This was evident during the inspection as several residents and staff came to the office to speak to the manager. The inspector had the full cooperation of the manager, the staff and the residents during the inspection. The inspection was carried out in a friendly environment and residents and staff said that Eric Morecambe House is the best home. The inspector found that the management of the home is open to suggestions and will take on ideas to improve the services at the home. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 26 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 4 3 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 4 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 4 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 4 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 4 X 3 X 3 X X 3 Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 27 Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard OP22 Good Practice Recommendations The possibility of installing a second passenger lift should be considered. Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 28 Commission for Social Care Inspection North Lancashire Area Office 2nd Floor, Unit 1, Tustin Court Port Way Preston PR2 2YQ National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Eric Morecambe House DS0000009710.V311977.R01.S.doc Version 5.2 Page 29 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!