Inspection on 02/12/09 for Harlow Moor Drive (43)
Also see our care home review for Harlow Moor Drive (43) for more information
This inspection was carried out on 2nd December 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Excellent.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Harlow Moor Drive (43) The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Irene Ward Date of this annual service review: 1 7 0 9 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 43 Harlow Moor Drive Harrogate North Yorkshire HG2 0JY 01423502160 F/P01423502160 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability Northern Life Care Limited T/A U.B.U. Number of places (if applicable): Under 65 Over 65 6 6 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 43 Harlow Moor Drive is registered to provide accommodation and personal care for six adults with learning disabilities. The home is situated in a residential area of Harrogate close to the town centre and overlooking the Valley Gardens. It is a large Victorian terrace house converted for its present use. 43 Harlow Moor Drive is owned by UBU formally known as Northern Life Care. The Statement of Purpose and Service User Guide are provided upon enquiry. The Cost of a placement at the home is dependent on individuals needs. At the last inspection carried out on the 5th September 2007 the charges ranged between 679 pounds to 1096 pounds. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys sent to people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA). It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they listen to the views of people who use the service and they are always looking for any further improvements they need to make. As a result of listening to people they have been able to make the following changes: People have been supported to menu plan and cook their meals,greater independence has been achieved by one person who has devised their own menu plan to incorporate a balanced diet with input from a nutritionist. People living at the home have also been supported to organise their own self-directed review and inviting whom they wish to attend,undertaking a carpentry project with the support of staff with the potential outcome being self employment. The home tells us that people have been supported to achieved greater independence with their banking and finances. People have also become more independent regarding their personal care, such as shaving with an electric shaver with less support from staff. They also tell us that they continue to facilitate meaningful employment for people living at the home. One person has reached a level of independence at which they could be considered for an independent living placement should they so wish. The homes team leader tells us that Individuals have achieved greater independence and more freedom of choice. The support is responsive to the needs of the people that live here.The staff team receive in-depth training. People are encouraged to maintain and develop their life skills.The people we serve are encouraged to express their views. There is active involvement from external agencies. Surveys had not been sent/ returned from people living at the home for them to tell us their views about the service in time for them to be included in this report. What are we going to do as a result of this annual service review? Annual Service Review Page 3 of 5 We are not going to change our inspection plan and we will do a key inspection by the 4th September 2010. However we can inspect the service at any time, to look at the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 5 of 5 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
