Inspection on 22/07/09 for Hazelgrove Court Nursing Home
Also see our care home review for Hazelgrove Court Nursing Home for more information
This inspection was carried out on 22nd July 2009.
CQC found this care home to be providing an Good service.
The inspector found no outstanding requirements from the previous inspection report, but made 2 statutory requirements (actions the home must comply with) as a result of this inspection.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Hazelgrove Court provides people with a purpose built, spacious, comfortable and well maintained environment. Furniture provided is of a good standard. The home has a welcoming atmosphere. Visitors are made to feel welcome at any time. Activities, entertainment and outings arranged and provided by the home are varied and enjoyed by people that use the service. Activities taking place on a daily basis include bingo, quizzes, movement to music, pamper sessions and craft. People spoken to during the visit thought very highly of the activity co-ordinator. The homes menu is varied and offers a choice at each meal time. Food provided is enjoyed. People that use the service are happy with the care that they receive. Comments made by people spoken to during the inspection and surveys received included, "The home environment has a pleasant atmosphere to be in. All management and staff ensure he/she is well cared for" "The home is marvellous we couldn`t ask for better the manager and staff really do care" "As a visitor I am always made to feel welcome and not long after arriving I am greeted by a tray of tea and biscuits" "The home is very good. Communication is good and the food is beautiful"
What has improved since the last inspection?
The manager of the home with the help of staff, relatives and people who use the service have created a fabulous corridor display of second world war memorabilia. One person spoken to during the visit said, "I helped to do the 1940`s display, it was great fun and brought back lots of memories". Ninety four percent of care staff working at the home have achieved a minimum qualification of NVQ level 2 in Care. The home have appointed care staff as dignity and infection control advisor`s. Appointed care staff have taken on their role seriously, received additional training and are now passing on their skills to others working at the home.
What the care home could do better:
Care plans need further development to ensure that they are individual to the person. Care plans need to include limitations, abilities, preferences and assistance required. The homes complaint procedure should be updated to include contact details of funding authorities to ensure that people are aware of who they can make a complaint to. The homes adult protection procedure should be updated to include clear action for staff to follow if abuse is suspected. The procedure should be updated with contact numbers of Local Authorities to help to ensure that a prompt referral is made and that staff know who to contact if abuse is suspected. The homes recruitment procedure is not as robust as it should be, which does not help to ensure that people are protected. Records looked at during the inspection identified that Criminal Record Bureau checks are not always carried out on staff before they start working at the home. The employment history on some staff application forms detailed years worked from until and not date specific, which would enable the exploration of gaps in employment.