Latest Inspection
This is the latest available inspection report for this service, carried out on 30th June 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Hazelgrove Court Nursing Home.
What the care home does well Hazelgrove Court provides people with a purpose built, spacious, comfortable and well maintained environment. People living at Hazelgrove court are happy with the care and service provided. During the inspection staff were observed to interact well with people that use the service. Staff approached people in a supportive and respectful way. Comments made by people spoken to during the visit included; "Everything I need is here. The staff are brilliant and the food is really good too" "The staff are good. There isn`t anything else I want or need. The Manager is good he is always there if you need him" "The staff are so caring and always treat me with respect" What the care home could do better: The review and updating of care plans should continue to ensure that care plans set out in detail what the person can do independently and the action that needs to be taken by care staff to meet the health, personal and social care needs of the person. Random inspection report
Care homes for older people
Name: Address: Hazelgrove Court Nursing Home Randolph Street Saltburn-by-Sea TS12 1LN two star good service 22/07/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Katherine Acheson Date: 3 0 0 6 2 0 1 0 Information about the care home
Name of care home: Address: Hazelgrove Court Nursing Home Randolph Street Saltburn-by-Sea TS12 1LN 01287625800 Telephone number: Fax number: Email address: Provider web address: hazelgrovecourt@new-meronden.co.uk Name of registered provider(s): Name of registered manager (if applicable) Mr Damian Bernard Hunt Type of registration: Number of places registered: Conditions of registration: Category(ies) : Premier Nursing Homes Limited care home 48 Number of places (if applicable): Under 65 Over 65 24 24 0 dementia old age, not falling within any other category physical disability Conditions of registration: 0 0 48 Manager (Mrs Lesley Smith) to attain the `Caring for people with Dementia` course or equivalent within 1 year of registration. The Manager (Mrs Lesley Smith) should attain a relevant Management qualification by 2005. To allow the admission of one named individual who is under the age category to reside in the home. To allow the admission of upto 3 people with a Physical Disability (PD) aged 55 years plus. To allow the admission of upto 3 people with Dementia aged 55 years plus.
Care Homes for Older People Page 2 of 9 Date of last inspection Brief description of the care home 2 2 0 7 2 0 0 9 Hazlegrove is a 48-bedded care home providing both personal and nursing care. The home offers single room accommodation, which meets with the national minimum standards as to size. All rooms have en-suite toilet facilities, which consist of a toilet and hand wash basin. The home is operated as two specific units; on the ground floor the home provides care for 24 older people with physical disabilities; on the first floor care is provided for 24 older people with dementia. Each unit has two lounges and a dining room. Toilet and bathing facilities are available on each unit. The home is situated in Saltburn close to the town centre and sea front; it is close to local shops and amenities. Care Homes for Older People Page 3 of 9 What we found:
This random inspection of the service took place on 30 June 2010. Before this inspection visit we looked at all of the information that we have receive since the last inspection of the service on 22 July 2009. The reason for this inspection was to check/monitor compliance of requirements identified at the last inspection in July 2009 and to see how good a job the home does in meeting the national minimum standards set by the Government for care homes. Numerous records were examined including care records of people living at the home, the complaints and adult protection procedure and staff records. People living the home, relatives and staff working there were also spoken to. Discussion also took place with the Manager and Office Administrator. Choice of home The Manager said that people who are to use the service are assessed before coming into the home. First they receive an assessment from a Social Worker or another health care professional. This assessment is sent to the home for the Manager to look at. Once this assessment has been reviewed the Manager or Deputy Manager then visit the person at home or in hospital to carry out a further assessment. These assessments are used to decide if the home can meet their needs. Evidence of assessments was available on care files looked at during the visit. Health and personal care The care files of three people that use the service were looked at during the visit. It was evident that the Manager and staff had worked very hard since the last inspection to improve the standard of care planning for people that use the service. The last inspection of the service in July 2010 highlighted the need for care plans to be developed to ensure that they were individual and specific to the person. Assessments looked at during this inspection contained good detail. Care plans provided guidance to staff about how to meet the needs of the person and included some evidence of personal choice. The Manager said that he was aware of the need to include more detail and make care plans more personal to ensure that all aspects of health, personal and social care is met. People spoken to during the visit were complimentary about life in the home and care received. Comments made included; I think that the staff are exceptional nothing is too much trouble, staff are here because they want to be The staff are really good and caring. They also have a sense of humour and they make you laugh
Care Homes for Older People Page 4 of 9 This is a lovely place. Everyone is so caring. The Manager is very supportive and the food is great I am always made to feel welcome when I visit my mother in law. I am asked if I would like a drink. I often go and make a drink Complaints and protection The last inspection of the service highlighted that the complaints procedure needed to be updated to include contact details of funding authorities and that the adult protection procedure needed to be updated to include clear action for staff to take if abuse was suspected. Both procedures were looked at during this inspection and were seen to have been updated. People spoken to during the visit said that they would feel comfortable in approaching the Manager if they wanted to raise a concern. Comments made included; I find the Manager to be quite good. I needed to speak to him and he was available straight away The Manager is always polite you can speak to him about anything Environment The last inspection of the service highlighted that antibacterial hand gel dispensers had been fitted to a number of areas in the home. There were a number of antibacterial hand gel dispensers fitted to the main corridor area on the dementia unit. Following the inspection a requirement was made that a risk assessment be carried out to determine if it was safe for dispensers to be in the areas of people that use the service. The Manager said that the day after the inspection antibacterial hand gel dispensers were moved from corridor areas. He said that the antibacterial hand gel dispensers are now in the main entrance of the home and in the entrance to the dementia unit. All staff have been issued with antibacterial hand gel which they keep in their pocket to use at any time. Staffing The last inspection of the service highlighted that the homes recruitment procedure was not as robust as it should be. Employment history on staff application forms were incomplete. Dates of previous employment were not date specific to allow the exploration of any gaps. Criminal Record Bureau checks were not always carried out on staff before they started work. Three files of newly recruited staff were looked at during this visit. Care files contained an application form that included a full employment history of the person. Application forms were date specific and gaps in employment had been explored. Records were available on all three files to confirm that an ISA Adult First and Criminal Record Bureau check had been carried out on staff before they started work. Staff spoken to during the inspection spoke positively of the home, manager and training, comments made included;
Care Homes for Older People Page 5 of 9 We have a good work force and a good Manager who always listens. We get lots of training I love it here. I want to come to work. You go home shattered after a twelve hour shift but you cant wait to come back again The home is well run. Anything the residents want they get. We have done a massive amount of training What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 7 The review and updating of care plans should continue to ensure that care plans set out in detail what the person can do indepenently and the action that needs to be taken by care staff to meet the health, personal and social care needs of the person. Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
