Inspection on 10/01/06 for Helme Hall Care Home

This inspection was carried out on 10th January 2006.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Helme Hall Care Home 17/09/09

Helme Hall Care Home 22/07/08

Helme Hall Care Home 25/07/06

Helme Hall Care Home 07/06/05

Helme Hall Care Home 26/01/05

Helme Hall Care Home 04/08/04

Similar services:

Snydale Care Home

Abbey The

Larchfield Manor

Hawkhills

Beeches The - North Yorkshire County Council

The Grove Waltham

Carentan House

Ravensworth Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Helme Hall Care Home Helme Lane Meltham Huddersfield West Yorkshire HD9 5RL Lead Inspector Karen Summers Announced Inspection 10th January 2006 09:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 3 SERVICE INFORMATION Name of service Helme Hall Care Home Address Helme Lane Meltham Huddersfield West Yorkshire HD9 5RL 01484 850165 01484 854339 Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) Helme Hall Ltd Mrs Patricia Walker Care Home 30 Category(ies) of Old age, not falling within any other category registration, with number (30) of places Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 7th June 2005 Brief Description of the Service: Helme Hall is a converted, stone built, detached building set in its own extensive grounds. It provides nursing care for up to 30 elderly service users. The service users accommodation has been created from the original building and bedrooms are located on three floors, all of which are accessed by a passenger lift. The home is situated approximately half a mile from Meltham Village and five miles from Huddersfield. The bus stops at the end of the drive, which is approximately a quarter of a mile away from the home. However the local bus will drop passengers off and pick them up at the home by prior arrangement. The local church, shops and public house are within five minutes drive. There is a sheltered lawned area where service users may sit. There is also a flood lit car part to the rear of the home, and for ease of access a ramp leading to the entrance. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This report refers to an unannounced inspection at the home on the 10th January 2006, and the duration of the inspection was 6 hours. The manager, Mrs P Walker, and the proprietor, Mr P Hennersey, were present at the inspection, and four service users were also spoken with. The following methods have been used in the production of this report: examination of a sample of documents including financial records, recruitment files, health and safety documentation and food. The inspector would like to thank residents, staff and management for their time and hospitality throughout the inspection. What the service does well: What has improved since the last inspection? What they could do better: Mrs Walker should have an NVQ level 4 in management and care or equivalent. She has many year experience in nursing, and the care of older people, and has commenced the qualification. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 6 Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): EVIDENCE: These standards were not assessed on this occasion. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 10 Service users are treated with respect and their right to privacy is maintained. EVIDENCE: The arrangements for health and personal care ensure that service user’s privacy and dignity are respected. A recommendation was made at the last inspection that care records should be reviewed monthly. Care records are now reviewed and updated more frequently to meet the needs of the service users. The documentation was comprehensive and of a high standard. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 10 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12 - 15 Residents find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, religious and recreational interests and needs. Residents also receive a varied, appealing balanced diet, which is suited to individual assessed needs, and in pleasant surroundings. EVIDENCE: A dedicated activities person is employed and activities take place Monday to Thursday 10am until 12mid day, and then 2pm until 4pm, and on a Friday take place between 10am and 4pm. Activities include; beauty therapy, crafts, flowers arranging, planting of bulbs, individual activities, going out for a walk, attending local school productions, going to church and many more. In addition to this entertainers are booked to visit the home monthly. A people carrier car has also been purchased and residents enjoy the opportunity to go out and visit places of interest. Residents are encouraged and supported to keep in contact with their friends and relatives, and visitors are always made to feel welcome. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 11 Residents commented on how they enjoyed the food, and the menus offered variety and choice of wholesome food. Food preferences and diets are also taken into consideration when planning the menus. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 12 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 16 - 18 Service users and their relatives can be confident that their complaints will be listened to, taken seriously and acted upon in a timely manner. Service users are protected from abuse. EVIDENCE: There is a complaints procedure which specifies how complaints may be made, and with an assurance that they will be responded to within a maximum of 28 days. There is also a whistle blowing procedure, and staff receive abuse awareness training. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 13 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): The standards were not inspected however, the recommendation from the last inspection was. EVIDENCE: The carpets that were showing signs of wear have been replaced. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 14 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): EVIDENCE: These standards were not inspected on this occasion. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 15 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35 & 38 The registered manager is of good character and competent to manage the home. The health, safety and welfare of service users and staff are promoted and protected. EVIDENCE: Mrs P Walker, the manager, has many year experience in nursing, and the care of older people, and she has commenced an NVQ level 4 in management and care. Service users personal finances were inspected and found to be correct. Routine health & safety checks and maintenance checks are carried out and the appropriate records are kept. Service user & relatives/ visitors comment cards were distributed by the home on behalf of the Commission, and fourteen were returned. Seven were received from each group of people. Without exception all residents said they Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 16 liked living at the home, and thought that they were well cared for, two residents said that sometimes the home does not provide suitable activities, and one of those residents also said that sometimes they did not like the food. The residents who were spoken with were playing ball games in the lounge, and they said that they were happy with their life at the home. Three of the relatives/ visitors made comment; one relative said that in their opinion there are not always sufficient numbers of staff on duty. The second said that they were delighted with the care their relative receives, and also said that the staff are all very friendly and helpful and that the home has a peaceful atmosphere. The third person said that in their opinion the food is only average. They also said that the main strength of the home was the genuine care from the staff. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 17 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X X X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 X 8 X 9 X 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 3 18 3 3 X X X X X X X STAFFING Standard No Score 27 X 28 X 29 X 30 X MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 2 X 3 X 3 X X 3 Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 18 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard OP31 Good Practice Recommendations Standard 31.2 - The manager should have an NVQ level 4 in management and care or equivalent. Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 19 Commission for Social Care Inspection Brighouse Area Office Park View House Woodvale Office Park Woodvale Road Brighouse HD6 4AB National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Helme Hall Care Home DS0000059075.V266666.R01.S.doc Version 5.1 Page 20 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!