Annual service review
Name of Service: Helme Hall Care Home The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Karen Summers Date of this annual service review: 1 7 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Helme Lane Meltham Nr Holmfirth West Yorkshire HD9 5RL 01484850165 01484854339 info@helmhall.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Helme Hall Ltd Number of places (if applicable): Under 65 Over 65 0 46 The maximum number of service users who may be accommodated is: 46 The registered person may provide the following category of service only: Care home with Nursing - Code N To service users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category - Code OP; and Dementia - Code DE Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Helme Hall Care Home provides nursing and personal care for up to 46 older people. The accommodation is over three floors, all of which are accessed by a passenger lift. The home, which has recently been extended to provide further accommodation for people receiving personal care, has also had more areas provided in the grounds where people can sit out in the warmer months of the year and enjoy the surrounding views of the countryside.
Annual Service Review Page 2 of 6 Yes - Change of Manager There is ample parking to the rear of the building, and for ease of access a ramp leading to the entrance. The home is situated approximately half a mile from Meltham Village and five miles from Huddersfield. The bus stops at the end of the drive, which is approximately a quarter of a mile away from the home. However the local community bus will drop passengers off and pick them up at the home by prior arrangement. The local church, shops and public house are within five minutes drive. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? The quality rating for this care home is: Level 4 Excellent. The rating was made on: 22nd July 2008 We looked at all the information we have received or asked for since the last key inspection. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) and it was clear and gave us the information we asked for. Two surveys were returned from relatives of people living in the home. They tell us that people receive the care and support that they need and that staff are available when they need them. When asked what does the home do well, comments include, In general, looked after well. Place kept very clean. Staff always friendly, if a bit rushed sometimes. Food good and well planned and prepared. Accommodation re bedrooms very good. When asked, what the home could do better, one person said that the staff seemed to be busy and that they could spend more time listening and talking to people. Surveys were also received from three staff who work at the home, and when they were asked what the home does well, comments include, High standards of care, communication at all levels and activities for residents. A second person said, good family support and the third person said, Most things, training supervision and care. Its lovely working here, all the residents are happy. Staff said that they have enough support, experience and knowledge to meet the different needs of people who live at the home and the information in the AQAA confirmed this. Annual Service Review Page 4 of 6 The home continues to let us know about things that have happened since our last key inspection. There has been one safeguarding referral and one complaint in the last twelve months and appropriate action was taken. What are we going to do as a result of this annual service review? We are not going to change our inspection plan. We will do a key inspection by 21st July 2011. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
