Please wait

Please note that the information on this website is now out of date. It is planned that we will update and relaunch, but for now is of historical interest only and we suggest you visit cqc.org.uk

Inspection on 22/08/07 for Laurels Retirement Home

Also see our care home review for Laurels Retirement Home for more information

This inspection was carried out on 22nd August 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

The residents live in a home that is well managed and maintained with the appropriate number of trained staff to meet their needs. One relative commented `the Laurels is not grand but very homely and the staff offer a lot of loving care to all the residents`. An assessment is undertaken before admission to ensure that the resident knows that the home they are moving into will meet their needs. Health professionals commented `this is a first class care home. All aspects of their care are exemplary` and `good patient care. Treating residents as individuals`. The staff treat residents with respect and provide encouragement to pursue their own lifestyle, where feasible, and to make choices about their daily lives. Residents spoken with agreed that they were always addressed in the way they had requested. Activities are provided for those residents who want to participate. Comments from residents included `I undertake my own interests but join in when I feel like it` and `I peruse my own interests`. The staff encourage friends and relatives to visit and to maintain contact with the home. Both service users and relatives say that visitors are made welcome. One relative commented `I am always made so welcome when I visit. There is a lovely atmosphere in the home everyone seems so happy`. Residents are offered a menu that provides a varied and well balanced diet that is served in pleasant surroundings. Residents who commented were generally very positive about the quality of the meals provided. One relative commented `the food is of a high standard freshly cooked every day`.

What has improved since the last inspection?

Since the last inspection much work has been undertaken to maintain and improve the building including a new boiler to the main house, upgraded pipe work to the hot water system and replaced cylinders. The lighting and furniture has been replaced in the dining room and the seals to all fire doors have been renewed in line with fire safety standards.

What the care home could do better:

There were no requirements resulting from this inspection and only one recommendation that the staff rota includes the hours worked by the Registered Manager and the full name of all the staff. .

CARE HOMES FOR OLDER PEOPLE Laurels Retirement Home 195 Barrack Road Christchurch Dorset BH23 2AR Lead Inspector Chris Gould Key Unannounced Inspection 22nd August 2007 10:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Laurels Retirement Home Address 195 Barrack Road Christchurch Dorset BH23 2AR Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01202 470179 01202 485200 info@laurels.uk.net Mr Richard Kitchen Mrs Elizabeth Kitchen Mrs Tarina Ruth Price Care Home 20 Category(ies) of Dementia - over 65 years of age (20), Old age, registration, with number not falling within any other category (20) of places Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: 1. The registered person may provide the following category of service only: Care home only - Code PC to service users of either gender whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category (Code OP) Dementia aged 65 years or over (Code DE(E)) The maximum number of service users that can be accommodated is 20. 24th October 2006 2. Date of last inspection Brief Description of the Service: Laurels Retirement Home is a residential care home registered for twenty places under the category of OP (Old Age) and DE(E). It is an older style property, with a more recent extension, situated on one of the main roads into Christchurch town centre. Mr and Mrs Kitchen took over as proprietors of the home in September 2004. Mrs Price who was formally employed as Head of Care by the previous owners became the registered manager in June 2005 and has worked in the home for many years. The majority of bedrooms are for single occupancy with two providing en-suite facilities. One of the four double rooms is also en-suite. The home has a lounge and a dining room, which also has a small seating area that looks out onto the patio. There are stair lifts to the upper floors. To the rear of the property is a secure, private patio area with seating where service users can entertain visitors. The fees for the home range from £405 to £500 per week. Higher fees are charged when a single resident occupies a double room. There are additional charges for things such as chiropody services. This information is detailed within the Service User Guide. Further information about fair terms within contracts can be found at: www.oft.gov.uk Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This report details the findings of a key inspection to The Laurels that took place between 10am and 3pm. The aim of the inspection was to evaluate the home against the key standards for older people. Comment cards were returned from twelve residents of the home, five relatives of residents, six healthcare professionals and two care managers. The views contained within these were also used to help form the judgements on the service. During the inspection nine residents were spoken with about their experience of living at the home. A tour of the premises was made, staff spoken with and time spent with the manager. The inspector was also able to briefly meet Mr Kitchen, one of the registered providers, who was visiting the home that day. The Annual Quality Assurance Assessment form had been completed and returned to the Commission for Social Care Inspection prior to the inspection. What the service does well: The residents live in a home that is well managed and maintained with the appropriate number of trained staff to meet their needs. One relative commented ‘the Laurels is not grand but very homely and the staff offer a lot of loving care to all the residents’. An assessment is undertaken before admission to ensure that the resident knows that the home they are moving into will meet their needs. Health professionals commented ‘this is a first class care home. All aspects of their care are exemplary’ and ‘good patient care. Treating residents as individuals’. The staff treat residents with respect and provide encouragement to pursue their own lifestyle, where feasible, and to make choices about their daily lives. Residents spoken with agreed that they were always addressed in the way they had requested. Activities are provided for those residents who want to participate. Comments from residents included ‘I undertake my own interests but join in when I feel like it’ and ‘I peruse my own interests’. The staff encourage friends and relatives to visit and to maintain contact with the home. Both service users and relatives say that visitors are made welcome. One relative commented ‘I am always made so welcome when I visit. There is a lovely atmosphere in the home everyone seems so happy’. Residents are offered a menu that provides a varied and well balanced diet that is served in pleasant surroundings. Residents who commented were generally very positive about the quality of the meals provided. One relative commented ‘the food is of a high standard freshly cooked every day’. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 3 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Admissions only take place when the home is confident that they are able to meet the assessed needs of the prospective resident. EVIDENCE: The three care records viewed contained an assessment that had taken place prior to the admission of the resident and included information from professionals previously involved in providing their care. The two assessments undertaken since the last inspection contained sufficient detail to provide clear indication of how the person’s personal care needs are met including how much they were able to achieve for themselves and the level of assistance required with mobility. Residents confirmed that someone from the home had been to visit them before they moved in and staff agreed that they were aware of the resident’s needs at the time of their admission. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 9 One relative commented ‘we knew this was the place for X as soon as we walked in the door’. Following assessment a letter is sent to the prospective resident or their representative confirming that the home is able to meet their needs. The Larels does not provide intermediate care therefore standard 6 is not applicable. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8 9 and 10 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. Residents’ benefit from care plans being developed through the assessment process, their health needs being met and a kind respectful staff team. Medication procedures and practices ensure that medicines are administered to residents safely. EVIDENCE: Three residents care files were viewed prior to visiting them in their own room or the communal area. The care plans were typed, concisely written and found to reflect the needs as identified through the assessment process. The care plans were linked to risk assessments that had been carried out to minimise potential harm to residents and had been reviewed at least monthly reflecting the changing needs of the resident. On review one resident had been identified as at risk from falling, as there were two steps outside their bedroom. The care records show that short-term Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 11 actions had been put in place until a suitable room could be offered in another part of the home. One resident has developed a pressure ulcer and is being visited by the Community Nurse. The care needed and provided for the resident is clearly documented and monitored. The care plans demonstrate that the residents are encouraged to retain as much independence in meeting their own daily living needs as possible. The action plan for one resident states ‘encourage participation where safe to achieve’. While walking around the home it was observed that the residents were given time, prompting and encouragement to try and meet their own needs before assistance was provided. Practice is for residents to be involved in preparing care plans, however in cases where the person’s mental or physical health preclude this, relatives are invited to help draw up the plans and sign on their behalf. The residents’ personal files included records of visits from GPs, district nurses, opticians, dentist and chiropodists. The chiropodist was visiting on the day of the inspection. Health professionals commented ‘this is a first class care home. All aspects of their care are exemplary’ and ‘good patient care. Treating residents as individuals’. A procedure for the administration of medication is in place and the home operates a blister pack system for the safe administration of medicines. The resident’s care records include a care plan relating to their medication needs. The Medicines Administration Records (MAR) charts were checked and had been completed appropriately. All the staff that administer medication have undertaken training. The manager and senior carer share the responsibility for the ordering and receiving of medication. The residents spoken with all spoke highly of the staff and observations of the interaction between staff and residents demonstrated that there were good relationships between the staff and residents. Staff were seen knocking on doors and waiting for an answer before entering residents’ rooms. The name the resident wishes to be known as is recorded on their care records and the residents spoken with agreed that they were always addressed in the way they had requested. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 and 15 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The flexibility of the home and the activities provided enable residents to retain control over their lives where feasible and take part in social activities that meet their expectations. EVIDENCE: Part of the assessment process is to involve each resident in discussing their lives and what is important to them. This information is then used to draw into the care plan. The home employs a retired CPN who provides training to the staff on person centred planning for the staff and she also runs a weekly activity group for the residents. The activities the residents are involved in are recorded together with observation of their participation. Recently candle holders and tiles have been made out of clay, painted and are now waiting to be varnished. Other activities enjoyed by the residents include music activity once a month, gentle arm exercises weekly and a member of the clergy visits monthly. The manager informed that should a resident from another faith be admitted they would work with the resident to meet their spiritual needs. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 13 On the afternoon of the inspection five residents participated enthusiastically in a game of snakes and ladders that they all enjoyed. Residents who responded to the survey agreed that there is always or usually activities provided by the home that they are able to participate in. Comments from residents included ‘I undertake my own interests but join in when I feel like it’ and ‘I peruse my own interests’. Residents receive visitors whenever they wish. A record is maintained of all visitors to the home. The home encourages friends and relatives to keep in contact. Relatives who completed a survey agreed that they are kept up to date with important issues affecting their relative. One relative commented ‘I am always made so welcome when I visit. There is a lovely atmosphere in the home everyone seems so happy’. Those residents who were able to articulate a view confirmed that they were able to make choices about such matters as what they ate and when they got up in the mornings and went to bed at night. Residents are able to “personalise” their bedroom with additional items of their choice. This was confirmed when visiting residents’ bedrooms. One care manager commented ‘my service user is able to remain independent and make her own choices while receiving support and guidance’. Comments from residents were generally very positive about the quality of food provided. The menus were viewed and found to be varied and well balanced offering at least five pieces of fruit or vegetable every day. Meals are served in the ground floor dining room but can be served in the resident’s bedroom if that is their choice. The lunchtime meal was served and eaten in a very relaxed manner at the resident’s own pace. Hot and cold drinks are served at regular intervals. One resident commented following lunch ‘I always enjoy my food’. One relative commented ‘the food is of a high standard freshly cooked every day’. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The systems in place provide residents with the confidence that their complaints will be listened to and acted upon and they are protected from abuse. EVIDENCE: The complaints procedure is detailed within the Service User Guide that is available to the residents, within the terms and conditions of residence and also displayed within the reception area of the home. No complaints have been received by the home or CSCI since the last inspection. Residents that completed a survey agreed that they know how to make a complaint and who to speak to if they were not happy. One resident commented ‘I could not tell you as I am always happy. But I would go to Tarina’. The home has a copy of the local “No Secrets” document and also has its own policies and procedures that link into this main procedure. The home has policies and procedures on confidentiality, abuse and how to report on suspected incidents and whistle blowing. Training records were available and staff confirmed that training in adult protection through internal training and also from an outside trainer as part of the dementia training has been undertaken by all of the staff. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 15 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19 and 26 Quality in this outcome area is good This judgement has been made using available evidence including a visit to this service. The home provides residents with an environment that is safe, clean and well maintained. EVIDENCE: The home is comfortably furnished and well maintained. One relative commented ‘the Laurels is not grand but very homely and the staff offer a lot of loving care to all the residents’. All areas of the home that were seen during the tour of the home were in a clean condition and free from unpleasant odours, residents and visitors Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 16 confirmed that this is always the case. Residents confirmed that their bedroom was regularly cleaned. The home was found to have taken appropriate steps in maintaining infection control. In the hallway is a gel disinfector dispenser that people entering the home are encouraged to use. The home has a sluice room and there were procedures in place for the staff on how to use this facility. Protective clothing is supplied to staff in carrying out their duties and all of the staff receive infection control training. The home has a copy of the latest guidance issued by the Department of Health on infection control in residential care homes and has developed a procedure in the case of a pandemic outbreak. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 17 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. 27, 28, 29 and 30 The Laurels has systems in place for the recruitment and training of staff to ensure they are able to safely meet the needs of the people living at the home. EVIDENCE: The staff rotas record the staff on duty at any time during the day and night and in what capacity. To make the staff rota more robust it needs to include the hours worked by the registered manager and the full name of all the staff. Talking to residents, staff and viewing staff rotas confirmed that the number of staff on duty meets the needs of the present dependency levels of the residents at the home. Residents that completed the survey generally agreed that they receive the care and support they need and staff are available when they need them. There are additional ancillary staff to cover the kitchen, cleaning, maintenance, laundry and gardening. Three of the eleven care staff have obtained NVQ level 2 in care or equivalent and three are currently undertaking training. The Laurels has a very stable work force and there has been no new staff recruited since the last inspection when this standard was met. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 18 Viewing training records and talking to staff confirmed that the home has developed and implemented a programme of induction and ongoing training. All staff have received training including manual handling, protection of vulnerable adults, health and safety, infection control, first aid and dementia care. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 19 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35 and 38 Quality in this outcome area is good. This judgement has been made using available evidence including a visit to this service. The management arrangements at the Laurels and the quality assurance system ensures that the residents live in a home that is well managed and the service provided meets their needs. EVIDENCE: There is an ‘open door’ management style operated at the Laurels and this was evident during the inspection. Tarina Price, the registered manager has completed the NVQ level 4 in care and is near completion of the Registered Managers Award. Comments from residents and relatives included ‘The home is run with a very efficient and caring attitude’ and ‘I find the manger excellent to deal with’. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 20 The manager is supported by the Registered Provider who visits once or twice a week. A regulation 26 is completed and filed at the home. The manager safe keeps small sums of money on behalf of some residents. The records of two people was seen and were found to be detailed recording money deposited, withdrawn and the balance held. Receipts of all expenditure are also kept. The money held was checked and found to tally with the balance. The registered manager returned the completed Annual Quality Assurance Questionnaire to CSCI prior to the inspection. This will now form part of the home’s quality assurance programme. Satisfaction surveys are periodically used as part of the quality assurance programme for the home that involves residents their relatives and relevant others. This is carried out by a volunteer so as to be objective and the results are used to develop the service in line with residents and others wishes. The home has maintenance agreements and records are available to evidence that all gas installations, central heating, electrical wiring and appliances and equipment used to meet service user needs has been checked. Policies and procedures are available relating to health and safety, Control of Substances Hazardous to Health (COSHH), infection control, manual handling and first aid. A fire risk assessment has been undertaken and actions identified have either been completed or are in the process of being implemented. Fire training, drills and fire safety checks have been completed as required. An accident book is maintained. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 21 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X 3 X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 X X X X X X 3 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X X 3 Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 22 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard OP27 Good Practice Recommendations It is recommended that the staff rota include the hours worked by the Registered Manager and the full name of all the staff. Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 23 Commission for Social Care Inspection Poole Office Unit 4 New Fields Business Park Stinsford Road Poole BH17 0NF National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Laurels Retirement Home DS0000061915.V348861.R01.S.doc Version 5.2 Page 24 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!