Inspection on 09/02/10 for Lickhill Manor Nursing Home
Also see our care home review for Lickhill Manor Nursing Home for more information
This inspection was carried out on 9th February 2010.
CQC found this care home to be providing an Poor service.
The inspector found there to be outstanding requirements from the previous inspection report but made no statutory requirements on the home.
Other inspections for this house
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
The home provides a friendly environment for people to live in and to visit. Written information is available on request to help people decide if they wish to move into Lickhill Manor. Residents are able to bring some of their own personal possessions into the home so that they are able to create a more homely room. The home has been extended to provide more single en suite bedrooms for people to use so they do not have to share a room unless they choose to.
What has improved since the last inspection?
From reviewing the information we received prior to the inspection and visiting the home for the key inspection, we found that the service has failed to demonstrate any improvement since the last key inspection which was completed in April 2009.
What the care home could do better:
The main areas of concern were around health and safety issues in the home. The registered provider must ensure that maintenance and servicing of all systems and equipment is completed to ensure the safety of people living in the home and for staff working there. Issues around medication were found during the inspection. The home must ensure that people receive their prescribed medication correctly. Staffing arrangements need to be reviewed to ensure that staff are always deployed effectively and in sufficient numbers so that people in the home have the individual care and attention they need. The home needs to work on improving the quality of written plans describing people`s care needs to make sure the plans give clear information and guidance to staff and reflect each person`s needs and wishes. The health and social care needs of the people who use the service need to be promoted and staff need to act upon outcomes of assessments and instructions from health professionals to ensure people are not placed at risk of harm through neglect of care. If the Home is going to continue to accommodate people with dementia type illnesses they need to find out more about recognised best practice in this area of care, including care practice, communication, training and how the environment can be used to help people. To further protect people living in the home, all accidents should be reviewed and investigated, while significant events should be reported to the Care Quality Commission under regulation 37. The hours allocated for cleaning should be reviewed to ensure that the staff have sufficient time to clean and maintain a good standard for the people living in the home. To further protect people living in the home all staff recruited should follow the correct procedure and safety checks. The home should ensure that policies and procedures are in place, and staff are aware of them to ensure best practice for the people living in the home. To ensure that people feel listened to, the complaints procedure should be reviewed.