Annual service review
Name of Service: Manorfield The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Ann Peace Date of this annual service review: 1 5 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Clappers Lane Earnley Chichester West Sussex PO20 7JJ 01243673023 Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Miss Christina Susan Buckley,Mr Raymond John Buckley,Mrs Lorraine Louise Leach,Mrs Marguerite Gertru Conditions of registration: Category(ies) : old age, not falling within any other category physical disability Conditions of registration: The maximum number of service users to be accommodated is 22 The registered person may provide the following category of service only: Care home only (PC) to service users of the following gender: Either whose primary care needs on admission to the home are within the following categories: Physical disability (PD) Old age, not falling within any other category (OP) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Manorfield is a residential care home for older people. The home is also registered to admit 4 people with a physical disability who are under the age of 65 years. The home is situated at the end of a short drive with only a few other houses. Earnley is a quiet
Annual Service Review Page 2 of 6 Number of places (if applicable): Under 65 Over 65 0 22 22 0 village. There is a bus service although this is not frequent. The home has its own transport. The building is modern and the newer extension is purpose built. There is plenty of car parking space for visitors and the gardens are attractive and well maintained. Information about the home, including previous reports from the CSCI will be made available on request. The fees range between #325 and #600 per week. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all of the information we have received, or asked for, since the last key inspection. This included: The Annual Quality Assurance Assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met by the people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the last Annual Service Review report. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their AQAA when we asked for it. It was clear and gave us all of the information we asked for. The home is registered to take 4 people with a physical disability who are under the age of 65 years of age. We received seven surveys from residents the majority told us that they had received enough information about the home to be able to make a decision if the home would be able to meet their needs, four said they had a contract, one said they did not have one, two did not know and one did not answer. Five residents told us that they always receive the care and support they need and that staff were available two said usually. Six residents said that staff listen to them and act on what they say, one said usually. Three residents said that there were enough activities arranged and three said usually. Two said they always liked the meals, four said they usually liked the meals and one did not answer. Six residents said they knew who to complain to informally, one did not answer, four said they knew how to complain formally but two did not and one did not answer. Six residents said the home was always fresh and clean, one did not answer. Some comments were: There is a good relationship between residents and staff. Staff are always attentive. You could not find better everyone is always so willing to help and listen. Annual Service Review Page 4 of 6 We received two surveys from staff who work at the home and they told us that they are always given enough information about the residents to be able to look after them. They had all of the recruitment safety checks carried out and they are given training. They told us that they have regular support, know what to do if someone complains and have enough support to meet residents needs. We are told in the AQAA that in the last twelve months the home has improved in the following areas: The assistant manager has developed their role to take on more responsibility and has completed The Registered Managers Award. There have been staff meetings to discuss the running of the home so problems can be identified early and sorted out. There has been distance training offered in Dementia Care and more staff have completed a National Vocational Qualification. There has been an improvement in record keeping, the activities have been re organized and responsibility given to head of care to provide feedback. The early morning staff routine has been changed to accommodate residents who wish to lie in. A new hoist has been purchased along with four electric beds and a new telephone system has been installed that residents can have access to. We are told that improvements for the next twelve months include: To continue with the staff development plan, continue to upgrade facilities and equipment and consider changes to the building. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 29/09/2010. However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people living there. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
