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Inspection on 08/05/07 for Mount St Joseph`s Home

Also see our care home review for Mount St Joseph`s Home for more information

This inspection was carried out on 8th May 2007.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

The home is well managed and there are clear lines of communication and accountability within the organisation, which makes sure people that use the service, receive the care and support they need. The needs of all people that use the service are assessed before any service begins, these are also reviewed making sure their needs can be met at all times. Thorough staff recruitment and selection procedures are in place, which help to protect people from any form of abuse and all complaints are taken seriously. Staff are good at respecting the privacy of people in the home. People spoken with said "I like my privacy and "carers always knocked before entering" this was observed during the visit. They have very good knowledge of the people`s needs and respond well to them. The atmosphere in the home is warm, friendly and welcoming. People that use the service said that staff are genuinely caring and treat them with kindness and respect. Comments included, "all the staff are friendly and always ask if there is anything I need " and "the service is first rate". A varied and nutritious diet is provided and served in attractive dining rooms, but people can eat in the privacy of their rooms if so desired. People receive a good standard of health care. The staff team work well with the health professionals involved with people living in the home. Relatives spoken with said they are kept informed at all times of any changes.

What has improved since the last inspection?

The home has maintained a good standard of care to the people living there. Several bedrooms have been redecorated and re-carpeted. They have purchased four medical beds and purchased a 50lb steam drier to replace the old one in the laundry. Two new pumps have also been replaced in the central heating system.

What the care home could do better:

When an accident occurs the records do not always state what treatment is given in detail. This could be because there is not much room to record this information on the pro forma. There are arrangements in place for the provider to visit the home monthly and make a report, however the reports of these visits should be forwarded to the CSCI (Commission for Social Care Inspection). It is good practice as it feeds into the record.

CARE HOMES FOR OLDER PEOPLE Mount St Joseph`s Home Shire Oak Road Leeds Yorkshire LS6 2DE Lead Inspector Hebrew Rawlins Key Unannounced Inspection 8th May 2007 09:00 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service Mount St Joseph`s Home Address Shire Oak Road Leeds Yorkshire LS6 2DE Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 0113 2784101 0113 2305127 The Little Sisters of the Poor Sister Caroline Mary Kissane Care Home 46 Category(ies) of Old age, not falling within any other category registration, with number (46) of places Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 10th November 2005 Brief Description of the Service: Mount St. Josephs is a modern purpose built care home. It was built in Headingley and opened in December 1971. It is a residence for the elderly, owned and managed by the Little Sisters of the Poor. They are a voluntary religious organisation, which receives persons of modest income, of 65 years and over including single persons, or married couples. The nearest shops, bank and post office are in the Arndale Shopping Centre only 10 minutes walk away from the Home. Their philosophy of care is based upon the need to understand and respect people as individuals at all times, with the benefit of care staff providing care and reassurance 24 hours a day. The home is equipped with lifts and offers easy access for wheelchair users. All bedrooms have private en-suite facilities, which are furnished to a good standard, with a call system. A television point and telephone point are optional to every room. Arts and craft, library, hairdressing, payphones, laundry and a private post box are all made available to service users. The home has its own mini-bus for outings and social events. All meals are prepared and cooked on the premises. A flexible menu is planned and served each day and the cook is able to cater for any individual specialised meals or dietary requirements. Visitors are welcome at any time and while they are visiting they are offered complimentary beverages. Should visitors wish to stay for a meal, they are welcome to do so. Fees that applied at the time of this inspection range from £399.24 to £475.21 per week. There are additional charges for hairdressing, toiletries, chiropody, holidays, taxi’s, newspapers and magazines. Copies of previous inspection reports are available in the home. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. In April 2006 the Commission for Social Care Inspection (CSCI) made some changes to the way in which care services are inspected. Care services are now judged against outcome groups. The inspection report is divided into separate sections for each outcome group for example Choice of Home. An overall judgement is made for each outcome group based on the findings of the inspection. The judgements reflect how well the service delivers outcomes to the people using the service. The judgements categories are “excellent”, “good”, “adequate” and “poor”. The judgements are recorded within the main body of this report. More detailed information about these changes is available on our website – www.csci.org.uk This unannounced key inspection took place at 9.00am on the 8th May 2007. The purpose of the visit was to monitor standards of care in the home. The home completed a pre-inspection questionnaire. The information provided has been used in the preparation of this report. The methods used at this inspection included a tour of the building, looking at care records, observing working practices and talking with people living in the home, visitors and staff. Information gained from a pre-inspection questionnaire and the home’s service history records were also used. Survey cards were sent out to visiting professionals to the home and left at the home for other visitors and relatives. Comments from the survey cards can be found throughout this report. Feedback at the end of this inspection was given to the person in charge. Thanks are extended to everyone who contributed to the inspection and for the hospitality during the visit. Recommendations made during this visit can be found at the end of the report. What the service does well: Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 6 The home is well managed and there are clear lines of communication and accountability within the organisation, which makes sure people that use the service, receive the care and support they need. The needs of all people that use the service are assessed before any service begins, these are also reviewed making sure their needs can be met at all times. Thorough staff recruitment and selection procedures are in place, which help to protect people from any form of abuse and all complaints are taken seriously. Staff are good at respecting the privacy of people in the home. People spoken with said “I like my privacy and “carers always knocked before entering” this was observed during the visit. They have very good knowledge of the people’s needs and respond well to them. The atmosphere in the home is warm, friendly and welcoming. People that use the service said that staff are genuinely caring and treat them with kindness and respect. Comments included, “all the staff are friendly and always ask if there is anything I need ” and “the service is first rate”. A varied and nutritious diet is provided and served in attractive dining rooms, but people can eat in the privacy of their rooms if so desired. People receive a good standard of health care. The staff team work well with the health professionals involved with people living in the home. Relatives spoken with said they are kept informed at all times of any changes. What has improved since the last inspection? What they could do better: Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 7 When an accident occurs the records do not always state what treatment is given in detail. This could be because there is not much room to record this information on the pro forma. There are arrangements in place for the provider to visit the home monthly and make a report, however the reports of these visits should be forwarded to the CSCI (Commission for Social Care Inspection). It is good practice as it feeds into the record. Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 8 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 9 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1,2,3,4 and 5. Standard 6 does not apply to this home. People who use the service experience good quality outcomes in this area. This judgement has been made using available evidence including a visit to this service. The information provided about the service is good and gives people that are considering using the service the opportunity to decide whether or not the home can meet their needs. The assessment procedure is thorough and people can be sure that the home will not offer to provide a service unless the staff are able to meet their needs. EVIDENCE: The Statement of Purpose provides good information about the service, which helps people decide whether or not the home can meet their needs. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 10 The people living in the home and their relatives have been consulted and contributed to the assessment. One visitor spoken to said she had spoken to other relatives and had received good feedback about the home. Records sampled showed assessment details with sufficient information about the person’s needs and strengths in all aspects of their care to form the basis of a care plan. All the people in the home have a contract with the organisation that outlines all the terms and conditions. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 11 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7,8,9 and 10. People who use the service experience good quality outcomes in this area. This judgement has been made using available evidence including a visit to this service. Staff are aware of the specific needs of people living in the home. Their privacy and dignity is respected. People’s health care needs are met, and medication practices are safe. EVIDENCE: Six care plans were looked at. The recording of information to assist staff care for the people living in the home was comprehensive, and reviewed regularly. There was evidence of signatures by people agreeing to their plans of care. From discussion with staff it was clear that they knew the precise needs of the people living in the home and provided care based on individual needs and preferences. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 12 The home has a comprehensive medication policy that covers all aspects of recording and administering medication. Medication is stored in a safe environment. The storage and recording of controlled drugs was satisfactory. During conversations with relatives they said they had no concerns about their mother’s health care needs, and that the home responded to any changes in her condition. The GP who returned the survey card did not make any adverse comments about the home. Records sampled showed that people living in the home have chiropody and optical treatment. From discussions with people during the inspection and from their returned survey cards it is clear that they feel that their dignity and privacy is respected. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 13 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12,13,14 and 15. People who use the service experience good quality outcomes in this area. This judgement has been made using available evidence including a visit to this service. People living in the home are consulted about how they wish to live their life on a daily basis. They are supported and enabled to maintain contact with family, friends and the local community. Visitors are made to feel welcome. A good and varied diet is provided which offers choice. EVIDENCE: The home has an activity plan showing varied and regular activity. There is something on offer each day. Activities include arts and crafts, board games, quizzes, sing-a-long, skittles, and a large chapel holding daily services with video link. There also have hand massage, and German classes. There are Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 14 monthly entertainers, pat–a-dog, poetry and activities in the community such as shopping and trips to pantomimes. Relatives said they are always made welcome and informed of anything that affects their relative. The home has facilities for people to meet with their friends or relatives in private. During the visit people living in the home were occupying themselves by reading newspapers, watching TV, sing-a-long, quizzes or chatting with other people in the home and staff. Menus are varied and nutritionally balanced. Menus are developed after consultation with people in the home at meetings or on an individual basis. The cook goes round talking to people living in the home checking if they are happy with the meals. Meals are served in the dining rooms or people may have their meals in their own room. The dining rooms tables are arranged in small group settings that encourages conversation and makes meal times a social occasion. People are offered a choice of meals at every mealtime. All people spoken to said they enjoyed the food. One person said, “There are plenty of choices, anything you want you can have. The lunchtime meal seen on the day was attractively presented. One relative described the food as being ‘excellent’. The mealtime was relaxed and anyone who needed assistance at meal times was given this discreetly and with courtesy. Drinks were on offer at regular intervals Staff regularly assisted those who were not able to help themselves. People living in the home who are able to look after their own money are encouraged to do so. One resident said it was important that she kept her own purse on her saying “You never know when you might need something.” Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 15 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16 and 18. People who use the service experience good quality outcomes in this area. This judgement has been made using available evidence including a visit to this service. There is a robust complaints procedure and people are confident that complaints will be taken seriously. People in the home are protected by the existence of a vulnerable adults procedure and by a staff team that are aware of what to do if abuse is suspected or reported. EVIDENCE: A complaints procedure is available to all the people living in the home and is part of the service user guide. A visiting relative said she was aware of how to complain if needed and also added that she would complain to the CSCI (Commission for Social Care Inspection) if she felt this was necessary. A number of people living in the home said they had never had to complain but would go to the manager if they needed to. The management of the home is aware of their responsibility to report any serious complaints to the Commission for Social Care Inspection. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 16 Staff were familiar with the adult protection procedures and have received training on abuse and the protection of vulnerable adults. Staff were aware of the different types of abuse and how to report any concerns. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 17 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19,20,21,23,24,25 and 26. People who use the service experience excellent quality outcomes in this area. This judgement has been made using available evidence including a visit to this service. The home is clean and tidy throughout and offers a safe pleasant wellmaintained environment both inside and outside the home. EVIDENCE: The home is very well maintained. On the day of this inspection the home was having door closures fitted to the bedrooms. The home was very clean, tidy and attractively furnished and decorated. People commented on how hard staff work to maintain this standard. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 18 The home bedrooms are like small flats, they are attractively decorated and individual to the person. People are encouraged to bring in their own familiar pieces of furniture, ornaments and pictures. All rooms have en-suite toilets. There are a number of small lounge areas offering people a choice of where to sit. One of the lounges has been designated as a smoking lounge and there is a library with large print books for people to read or sit quietly if they wish. There are plenty of toilets and bathrooms for people living in the home. These are all very clean and well equipped. The kitchen was clean and hygienic. The cook takes responsibility for kitchen cleaning tasks and recording of food and fridge temperatures. All staff wore protective clothing before entering the kitchen. Infection control is well managed. Staff have received training and were seen to wear protective aprons and gloves when assisting people to the toilet. The home has some attractive garden areas. There are large areas where people can go for long walks or patio style with plenty of potted plants, garden decorations and seating. The manager conducts a monthly health and safety check of the building and premises. Any hazards or maintenance issues identified are logged and then reported for action to be taken. The laundry is well equipped and staff ensure all items are labelled to make sure they are returned to the rightful owner. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 19 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27,28,29 and 30. People who use the service experience good quality outcomes in this area. This judgement has been made using available evidence including a visit to this service. People that use the service are protected by thorough staff recruitment and selection procedures. There is a genuine commitment to staff training and to ensuring that people receive the standard of care they require. EVIDENCE: The home has a thorough staff recruitment and selection procedure, which includes obtaining at least two written references and a satisfactory Criminal Record Bureau (CRB) check before new staff start work. All staff are provided with written job descriptions, which outline their roles and responsibilities and a copy of the home’s code of practice. There is a probationary period for new staff during which they shadow an experienced member of staff until both they and the home feel they are competent to work without direct supervision. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 20 All new staff receive comprehensive induction and foundation training following which there is an expectation that they will study for a National Vocational Qualification (NVQ) at level two or above depending on the post they hold. At present about 57 of home care assistants have achieved a NVQ and further members of the team are currently studying for the award or are registered to do so. In addition to NVQ training they also offer a range of training courses both to meet the needs of people using the service and for staff development. Feedback from staff about training was generally positive and they confirmed that they are encouraged to take up training opportunities by their line manager and the training officer. To ensure clear channels of communications regular team meetings are held and all staff spoken with said they felt well supported by the home. Formal one-to- one staff supervision also takes place and all staff have an annual performance and development review, which is good practice. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 21 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31,32,33,34,35,36,37 and 38. People who use the service experience excellent quality outcomes in this area. This judgement has been made using available evidence including a visit to this service. The home is well managed and the management structure in place makes sure that the service is delivered effectively. The health and safety of people who use the service is safeguarded Effective quality assurance monitoring systems are in place and the views and opinions of people that use the service are sought and taken on board by the home. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 22 EVIDENCE: The home has an experienced manager who has a Registered Manager Award. There is a clear commitment by the manager and staff to safeguarding the best interests of the people who live in the home. This is evident from discussions with people at the home, who hold her in high esteem. Staff described an open and transparent management team who are always willing to help and support. Regular supervision takes place where there is discussion on people living in the home and staff training. Policies and procedures are in place regarding the storage and processing of the personal data, held either in manual form or on computer, which comply with the Data Protection Act 1998. There are arrangements in place for the monthly provider visits, as required, however the reports of these visits are not forwarded to the CSCI (Commission for Social Care Inspection). A recommendation is made at the end of the report. There are clear records of all the people money and there is clear policies and procedures about handling people monies. Records are kept of accidents occurring to people in the home and managers try to identify any trends. However when an accident occurs the records do not always state what action/treatment is given in detail. This could be because there is not much room on the pad. A recommendation is made at the end of this report. Information supplied with the pre-inspection questionnaire shows that all servicing and maintenance of equipment takes place as necessary. Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 23 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 3 3 3 3 N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 4 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 4 13 3 14 3 15 4 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 4 4 4 X 4 4 4 4 STAFFING Standard No Score 27 3 28 3 29 3 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 4 4 3 3 3 3 3 3 Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 24 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1 Refer to Standard OP37 Good Practice Recommendations When accidents occur to people in the home records should be more detailed showing action taken. The monthly report of the provider visit should be forwarded to the CSCI (Commission for Social Care Inspection). It is good practice as it feeds into the record. 2 OP37 Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 25 Commission for Social Care Inspection Aire House Town Street Rodley Leeds LS13 1HP National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI Mount St Joseph`s Home DS0000001360.V329108.R01.S.doc Version 5.2 Page 26 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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