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Inspection on 17/09/08 for Katherine House Rest Home

Also see our care home review for Katherine House Rest Home for more information

This inspection was carried out on 17th September 2008.

CSCI found this care home to be providing an Good service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

What the care home does well

People who are thinking of moving to New Cote Rest Home are given detailed information about the home and encouraged to visit before making a decision to move. The home also offers a respite service. The home ensures peoples` needs are assessed before moving to the home to help decide they can be met. A care plan is developed for people showing their individual needs and preferences. People have access to appropriate healthcare professionals. People living at the home told us that staff were kind and respectful. People told us that they `liked` living at the home and felt `well cared` for and that staff are `approachable.` Other comments included `This home provides an excellent place to live. I am happy here.`

What has improved since the last inspection?

At the last inspection four requirements were made relating to care plans, equipment and the environment. Three recommendations were made relating to communication, records, and training. At this visit we found appropriate action has been taken to address these requirements and recommendations resulting in improvements for a better outcome for people.

What the care home could do better:

A record needs to be kept of peoples` personal belongings showing the home is run in peoples` best interests.

CARE HOMES FOR OLDER PEOPLE New Cote Rest Home New Cote Rest Home Cote House Lane Westbury On Trym Bristol BS9 3UW Lead Inspector Sarah Webb Key Unannounced Inspection 10:15 17 & 18 September 2008 th th X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 3 SERVICE INFORMATION Name of service New Cote Rest Home Address New Cote Rest Home Cote House Lane Westbury On Trym Bristol BS9 3UW 0117 9873540 0117 9873631 acollins@merchantventurers.com Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) The Cote Charity Mrs Ann Collins Care Home 24 Category(ies) of Old age, not falling within any other category registration, with number (24) of places New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 4 SERVICE INFORMATION Conditions of registration: Date of last inspection 26th September 2007 Brief Description of the Service: New Cote Rest Home is managed by The Cote Charity and is registered by us to provide personal care to twenty-four people, both men and women, aged 65 years and over. The home is set in secluded grounds a short distance from Durdham Downs in Bristol. The home is accessible with rooms on one level plus lift to the first floor. The gardens are accessed by way of a sloped ramp. It is situated close to major bus routes and amenities. The City Centre is also a short distance away. The homes aims ‘to provide a good, affordable, accessible care and services for elderly people. Our vision of the future is to build on our current high standards of care maintaining a flexible, holistic and care for life programme respecting the independent lifestyle of elderly people.’ Plans were agreed in February 2008 for the Cote Charity to rebuild New Cote Rest Home and increase the size of the home to accommodate forty people. The range of fees is currently £404.96 to £468.45 week and extra charges are made for chiropody, hairdressing, and toiletries. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. The quality rating for this service is 2 star. This means the people who use this service experience good quality outcomes. The focus of this unannounced inspection visit was to inspect key areas and outcomes of peoples’ care and to follow up the requirements from the previous inspection in September 2007. We looked at information received since the last inspection. This included an Annual Quality Assurance Assessment (AQAA) and monthly reports of the home’s management. We received eight surveys from people using the service, eleven surveys from staff and one from a healthcare professional. Comments have been included in the report. The registered manager was available over the two days of the visit and we spoke with both people using the service and staff. We observed staff interactions with people and saw lunch being served. We were shown around the home and case tracked peoples’ care and support by looking at various records and documents. These included assessments, care plans, and how people are supported in taking risks safely. We also looked at records relating to staff training. The requirements have been met from the previous inspection. One recommendation has been made through this visit. . What the service does well: People who are thinking of moving to New Cote Rest Home are given detailed information about the home and encouraged to visit before making a decision to move. The home also offers a respite service. The home ensures peoples’ needs are assessed before moving to the home to help decide they can be met. A care plan is developed for people showing their individual needs and preferences. People have access to appropriate healthcare professionals. People living at the home told us that staff were kind and respectful. People told us that they ‘liked’ living at the home and felt ‘well cared’ for and that staff are ‘approachable.’ Other comments included ‘This home provides an excellent place to live. I am happy here.’ New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. The summary of this inspection report can be made available in other formats on request. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 1, 3, & 5 -Standard 6 is not applicable as the home is not registered to provide intermediate care. Quality in this outcome area is good. People are provided with appropriate information so that they can make a decision as to whether this is the right home for them.. Peoples’ needs are assessed before being offered a placement at the home to help ensure their needs can be met. People are provided with the information they need to make a decision about moving to the home. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The home has reviewed the statement of purpose in August 2008. This includes a mission statement, aims and objectives and a philosophy of care. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 9 The home has a web site that gives people information about the service and a service user manual is given to people that also has details about the home. This has also been reviewed and updated. There are currently nineteen people living at the home and there have been no new people admitted to the home since the last inspection. The home has planned for the numbers of people using the service to reduce. This is due to planned building work being started for the new build, and some people have agreed to move from their rooms to other vacant rooms so that building work can start. It was evident that people have been informed of the changes and people spoken with were pleased a new home is being built. The home would normally take referrals from social services, hospitals and the community. The manager follows the homes admission procedure for all new referrals. This involves a visit to assess their needs and whether they can be met by the home. Records seen confirmed pre admission assessments had been carried out. The AQAA confirmed that the home needed to be aware of the importance of individual assessments to ensure that people are properly placed so that their needs can be met. People can visit before making a choice about the home. All seven surveys received from people using the service showed that they had received enough information before moving in. Comments included ‘Had a useful visit’ and ‘Shown around on a visit and told a lot about the home.’ New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 10 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 7, 8, 9, & 10 Quality in this outcome area is good. People benefit from good care planning and information helping to promote a person centred approach to care. People are well cared for, are treated with respect and have access to appropriate healthcare professionals. People are supported safely with taking their medication. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The home stated in the AQAA that they have improved care plans ‘to provide a more clear and functional document.’ This was evidenced by looking at four peoples care records. Care plans included a ‘social history’ of the person showing their preferences and hobbies helping to promote a person centred approach to their care. Care records contained detailed assessments about peoples’ needs, including reducing the risk of falls, and moving and handling profiles to show how people should be supported safely. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 11 Care plans showed instruction as to how staff should be supporting people and are reviewed on a daily basis by care staff and at senior staff handover. Records showed that monthly reviews also take place and any changes to peoples care. Formal reviews are also held and these may include other healthcare professionals meeting a requirement made. A ‘dependency’ profile showed that staff monitor any changes to peoples’ care needs. Records showed that peoples’ healthcare needs are being met. Care records showed peoples’ medical history, and dietary assessments. We saw that people have access to appropriate healthcare professionals. Specialists such as community psychiatric nurses and district nurses advise the home if needed. People are visited by a domiciliary optician and chiropodist. Records are kept of healthcare appointments including to hospital and general practitioner (GP). A comment card received from a healthcare professional involved in peoples’ care stated they are ‘satisfied with the overall care’ provided and that staff ‘take appropriate decisions when they can no longer manage the care needs’ of the person. It has been identified through the AQAA that people would benefit from ‘End of Life’ care planning. We signposted the manager for advice to help develop a policy and procedure that the home can follow. The home involves families and encourages families to be involved. A requirement for care plans to be signed by either the person or their representative showing they have been involved in care planning has been met. During the visit we met a family member who said they were very happy with their relatives care. We spoke to three people about living at the home. They told us that staff were kind and respectful. People told us that they ‘liked’ living at the home and felt ‘well cared’ for and that staff are ‘approachable.’ Other comments included ‘This home provides an excellent place to live.’ We looked at the homes procedures for the management and administration of medication. The home uses a monitored dosage system (MDS) with pre printed medication administration records (MAR). We examined MAR sheets and they showed that medication had been checked in and signed. Medication administered had also been signed for. Medication is stored safely with appropriate storage for controlled medication. A record is kept of all controlled medication in a bound book. The balances of the controlled drugs were checked against the stock record and were correct. The home has been visited by the pharmacy dispensing the medication in April 2008 The manager, deputy and senior staff administer medication. Staff are trained through a written three module approach that is verified externally. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 12 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 12, 13, 14 & 15 Quality in this outcome area is good. People are consulted about their choices, are offered organised activities and supported to maintain contact with their families and friends. Visitors to the home are made to feel welcome. The home offers a wholesome and varied menu with choices available This judgement has been made using available evidence including a visit to this service. EVIDENCE: Since the last inspection the home has employed the activities coordinator for a third session each week. Staff said that there could be more activities offered and this was agreed to by the manager. She said that with the new build the current activity programme is to be reviewed offering more opportunities. This will be followed up at the next inspection. A detailed record is kept of the activities offered and outcomes for people. These include singing and musical sessions, quizes, reminiscence, and walks in the garden. The home is planning to to include more gardening activity for people to be involved with. Staff and families bring in their dogs following ‘Pat Dog’ scheme for people to be involved with. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 13 A hairdresser visits regularly and this was seen during the inspection. The home involves a local community church in visiting people offering spiritual support. People were seen relaxing in both the day rooms and in their own rooms. The home recognises that there are times when some people prefer the privacy of their room. The home has residents meetings to inform people and involve people in making suggestions. The minutes from the latest meeting were dispayed in the dining room. These included comments and suggestions about the menu. It was evident that families and friends were welcomed to the home and this was seen by a visit from a family member. The menus seen showed that people are offered a varied and nutritional diet. People have a choice of breakfast in either their room or in the dining area. We shared a mid day meal with people and observed staff serving this meal. The main meal was lamb hot pot with a pudding of semolina or lemon pudding with cream. A suppertime meal is also provided when people can make a choice between a hot meal or sandwiches. The cook was spoken with and she confirmed that the old cooker had been replaced with a new one meeting a requirement to take appropriate action. Some people were helped with cutting up their food and being assisted with their meal. Staff supported people in a gentle and sensitive way The agency has a policy on meals and mealtimes. This includes that if a person does not eat their meal then an alternative is offered. Comments from surveys included ‘I don’t like chicken but they give me something else.’ New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 14 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be. JUDGEMENT – we looked at outcomes for the following standard(s): 16, & 18 Quality in this outcome area is good. There are robust policies in place to manage complaints or allegations of abuse. People benefit from staff trained in safeguarding and awareness of protection matters. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The home has a complaints procedure showing clearly how the home responds to complaints raised. The complaints procedure is displayed in the hallway and the services users manual shows our contact details. The complaints log was seen and this showed one complaint that had been dealt with appropriately. The complaints log showed the complaint had been investigated with action taken. From our surveys received all but one person using the service stated they knew who to speak to if they are not happy. People gave a range of answers to the question about making a complaint: ‘I would talk to staff’, ‘My mother would be able to ask a family member to complain on her behalf’ and ‘Staff are approachable.’ The home follows its policies and procedures for the safeguarding of people from abuse. These include guidance from local agency protocols and strategies. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 15 Training of staff in the area of protection is regularly arranged by the home. Other training around dealing with physical and verbal aggression is also made available to staff as needed. This was seen through training records and through discussion with staff. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 16 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 19, 20, 22, 24, 25 and 26. Quality in this outcome area is good. People benefit from living in a safe, comfortable, and homely environment and have access to communal areas both inside and out of the home. People benefit from specialist equipment to help encourage independence. People are provided with suitably bedrooms that are safe, comfortable and personalised. The home has made improvements in providing an odour free environment. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The Cote Charity provide both residential and sheltered accomodation in six acres of ground. The manager took us around the home showing all the communal areas. These included a large lounge, conservatory and dining area. We did not view all the gardens but could see from communal areas of the home that the gardens were attractive and well maintained. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 17 We also had the opportunity to see some peoples’ rooms and speak with people at the same time. Rooms were furnished with personal belongings and people said they were comfortable with their rooms. Records showed that the home has a yearly maintenance programme to help ensure repairs are dealt with in a satisfactory manner. There would normally be a yearly programme of refurbishment and decoration, but as The Cote Charity has been granted planning permission to build a new residential home, it was evident that the existing home will be maintained to a satisfactory level until the move to the new home next year. Records confirmed that arrangements are in place for people to have access to the equipment and adaptations they were assessed as needing by health professionals. The communal areas were found to be clean and were well maintained. The manager said a requirement to provide an odour free environment is an ongoing daily aim. On the day of the visit it was evident that cleaners had addressed this. Records confirmed that arrangements for cleaning the home on a regular basis are satisfactory. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 18 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 27, 28, & 30 Quality in this outcome area is good. Peoples’ needs are met by satisfactory staffing levels so that their needs are met at all times. People are kept safe through appropriate staff checks. People benefit from a trained staff team who have a good understanding of their role and responsibilities. This judgement has been made using available evidence including a visit to this service. EVIDENCE: It is evident that there are sufficient staff employed at the home to meet the individual needs of people. Although the number of people using the service has been reduced, staffing levels have been maintained. There are sixteen care staff employed, with four kitchen staff, two domestics, and one part time office worker. People confirmed that staff were very helpful and supportive and that that they were treated with dignity and respect. Recruitment records were not seen during this visit as there are no new staff and these records were assessed at the last inspection and found to hold all necessary requirements. Evidence confirmed that that no member of staff is appointed until a Criminal Records Bureau (CRB) and Protection of Vulnerable Adults (POVA) check has been completed prior to staff working in the home. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 19 Ten staff have a National Vocational Qualification Level two, with five currently in the process of completing this. Some staff have also completed a Level three qualification. Other training staff have attended includes nutrition and diet in dementia, death and bereavement, and working with challenges. Training in diabetes has been booked through a local primary care trust. Staff spoken to during the inspection said the staff team communicated and worked well together and that they liked working in the home. It was evident that staff have a good understanding of their role and responsibilities and of peoples needs. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 20 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected. JUDGEMENT – we looked at outcomes for the following standard(s): 31, 33, 35, and 38 Quality in this outcome area is good. The manager is competent, has a good understanding of her role and responsibilities and runs the home in peoples’ best interests. People benefit from their finances being kept safe. The majority of record keeping safeguard peoples’ interests. However people would benefit from the home keeping a record of their personal belongings. There are systems in place to promote the health and safety and welfare of people using the service and staff are satisfactory. This judgement has been made using available evidence including a visit to this service. EVIDENCE: The New Cote Rest Home is overseen by a management committee and members visit the home monthly to carry out audits of the management of the New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 21 home. A housing and charities manager is responsible for the administration of the home. The manager has completed National Vocational Qualification Level Four. She is also a qualified National Vocational Qualification assessor. Other areas of training include advanced health and safety and essential skills for trainers. The deputy manager has completed the Registered Managers Award and is a trainer in manual handling. From observation and discussion with the manager it is evident that she has a good knowledge of peoples’ needs and has recruited a strong and skilled staff team. The home has arrangements for people to access their finances. Receipts are kept with two staff signatures. Two peoples’ financial records were seen and the balance of monies kept for safekeeping were consistent with records. However there was no evidence of records being kept of peoples’ valuables. A recommendation is made for a record to be kept. Contract compliance visits are made yearly. The last visit was in April 2007. Monthly ‘Person In Charge’ (PIC) visits are made by a member of the Cote committee during which people who use the service are spoken with and other areas of the management of the home monitired. Such a visit was made during the inspection. Records evidenced that there are arrangements in place for peoples health and safety to be promoted. This was seen through three monthly health and safety records. Staff are trained in first aid, health and safety and manual handling practice. Records showed the home has arrangements for the testing of fire equipment. The manager was unable to provide a current fire risk assessment. However she contacted the independent fire services who were responsible for this to be completed and who confirmed a risk assessment was carried out and are to forward the report to the home. We saw a copy of this correspondence and have requested the home to send a copy of the fire risk assessment. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 22 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 3 X 3 X 3 N/A HEALTH AND PERSONAL CARE Standard No Score 7 3 8 3 9 3 10 3 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 3 14 3 15 3 COMPLAINTS AND PROTECTION Standard No Score 16 3 17 X 18 3 3 3 X 3 X 3 3 3 STAFFING Standard No Score 27 3 28 3 29 X 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score 3 X 3 X 3 X 2 3 New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 23 Are there any outstanding requirements from the last inspection? NO STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard OP37 Good Practice Recommendations Keep a record of peoples’ personal belongings and valuables kept in safekeeping by the home. New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 24 Commission for Social Care Inspection South West Colston 33 33 Colston Avenue Bristol BS1 4UA National Enquiry Line: Telephone: 0845 015 0120 or 0191 233 3323 Textphone: 0845 015 2255 or 0191 233 3588 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI New Cote Rest Home DS0000026512.V368979.R01.S.doc Version 5.2 Page 25 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. 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