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Inspection on 27/10/09 for Newfield Lodge Rest Home

Also see our care home review for Newfield Lodge Rest Home for more information

This inspection was carried out on 27th October 2009.

It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Newfield Lodge Rest Home The quality rating for this care home is: The rating was made on: two star good service 2 7 0 9 2 0 0 7 A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   Yes You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Anthony Cliffe Date of this annual service review: 2 8 1 0 2 0 0 9 Annual Service Review Page 1 of 7 Information about the service Address of service: Newfield Lodge 93-99 St Andrews Road South St Annes Lancashire FY8 1PU 01253721322 01253721322FP info@lythamresthomes.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Lakeview Rest Homes Ltd Number of places (if applicable): Under 65 Over 65 0 32 The registered person may provide the folowing category of service only: Care Home only - Code PC To Service Users of the following gender: Either Whose primary care needs on admission to the home are within the following categories: Old Age, not falling within any other category - Code OP The maximum number of Service Users who can be accommodated is: 32 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Newfield Lodge is a care home providing personal care and accommodation for up to 32 older people who need personal care only and enjoys high occupancy levels. The home is jointly owned by the experienced provider of a small group of homes in the local area and her son who provides day-to-day management responsibility. Newfield Lodge is located in close proximity to the centre of St Annes and is within Annual Service Review Page 2 of 7 2 7 0 9 2 0 0 7 easy reach of community services and resources. Newfield Lodge is arranged over three floors and provides individual, en-suite bedroom accommodation for all people that live there and is well maintained and furnished to a high standard. In addition, a communal bathroom provides a medic bath and walk-in shower facility for ease of access for people with mobility difficulties. A passenger lift is also provided to enable ease of access to all areas of the building. Although the home is not provided with a garden area, a large roof garden is provided with garden tables and chairs that can be accessed from a main corridor and small seating areas are available to the front and rear of the building. Information about Newfield Lodge can be obtained by contacting the owner or manager. Annual Service Review Page 3 of 7 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The AQAA was very detailed, giving us the the necessary information we needed to complete an annual service review (ASR). We got good information from the AQAA. It was very detailed with clear evidence of how the home has improved since the last key inspection. The home is able to think of new and creative ways to make sure that their service is able to do the things that matter to people. For example the home gave us a lot of evidence that showed people that live at the home are involved in the recruitment of staff and are able to contribute to the interview and selection of staff. The home has a continual process of asking people that use services, relatives and others with an interest in their care what they think about the standards of care and facilities provided at Newfield Lodge. Each month the owners send out surveys to relatives, visiting professionals and people who supply goods or provide entertainment to the home so they get a variety of comments from people who have an interest in the home. The manager also seeks the views of people that live at the home each month through satisfaction surveys to see what they think about the quality of the food served, care provided, housekeeping, laundry service and variety of activities available so an emphasis is placed on the services that are important to people living at the home. The AQAA told us that staff have received training in understanding the different needs Annual Service Review Page 4 of 7 of people so staff are able to support people who experience different ethnic, religious, sexual or cultural lifestyles and experiences. There is a high percentage of staff who hold NVQ level 2 and 3 qualifications so the home has well above the expected national average of suitably qualified staff. NVQ level 2 and 3 qualifications are nationally recognised qualification in social care. The AQAA tells us that the home continues to improve in how it gathers important information about the needs of people choosing and then living in the home so the most appropriate care can be planned around the needs of people living at the home. This has been done in partnership with health and social care professionals so arrangements in moving into the home or receiving medical care are not delayed. The AQAA tells us that people are put at the centre of their care and are involved in all aspects of decisions and choices about their care, daily routines and lifestyles so person centred care is provided. Improvements have been made in the menu and dietitians consulted about providing a nutritional menu so people living at the home receive a balanced diet. This has been aided by staff receiving training in nutritional care. Improvements in the building have been made with new furniture, central heating system and disposable hand washing facilities provided so people live in a well maintained hygienic building. The surveys returned by people living at the home said they are very happy with the home. They said that they were provided with information that helped them to decide Newfield Lodge was where they wanted to live. They said there was always or usually sufficient staff on duty to provide care and support and that staff listened to them and acted on what the said. Access to health care was said to be always available and a person described the home as excellent. People said there were activities arranged they could participate in and they enjoyed the meals served. The building was described overall as always clean so the home was well managed. Comments received from people were, I am happy and content here, Everything done is done to make this home pleasant, hygiene is excellent, social life is excellent and no complaints whatsoever and It does everything alright and nothing could be improved. People said they felt improvements could be made by having single sex toilets, the opportunity to eat their meals in smaller groups of people and more time allowed for staff to sit and spend individual time with them. A doctor who returned a survey said the home always sought medical advice and acted upon t to improve the health and social care needs of people using the service. The doctor said the staff at the home always had the right experience to care for people. We are always told about important things that have happened in the home since we did our last key inspection. The home is managed in a way that shows it has the interests of the people living there at the centre of what they do. The home sends us information about the welfare of people living there so we have up to date information about the home. We received no complaints about Newfield Lodge in the last year. They have told us that they had received no complaints. The home told us they had made no safeguarding referrals on the last 12 months and we have not received any safeguarding concerns about the home. The safeguarding Annual Service Review Page 5 of 7 procedure is how the local council and other agencies involved respond to and manage allegtaions of abuse against vulnerable adults and children. What are we going to do as a result of this annual service review? The Care quality Commission will continue to monitor information about this service and will carry out an inspection when required. Annual Service Review Page 6 of 7 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!