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Inspection on 29/06/09 for Northernhay

Also see our care home review for Northernhay for more information

This inspection was carried out on 29th June 2009.

CQC found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

What follows are excerpts from this inspection report. For more information read the full report on the next tab.

Annual service review Name of Service: Northernhay The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.   Has this annual service review changed our opinion of the service?   No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Annie Foot Date of this annual service review: 2 9 0 6 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service Address of service: 6 Townstal Pathfields Dartmouth Devon TQ6 9HL 01803833964 01803835186 office@northernhaycarehome.co.uk Telephone number: Fax number: Email address: Provider web address:   Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Mrs Jane Susan Garland Number of places (if applicable): Under 65 Over 65 0 14 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Northernhay is a converted and extended house, set in a quiet residential area above the town of Dartmouth. The accommodation is provided on three floors. The first floor is accessed via a passenger lift and the lower ground floor by a stair lift. On the ground floor there are a lounge, separate sun lounge and a dining room. There are 14 single bedrooms with en-suite facilities. There are a further four WCs. There is an assisted bathroom on each floor. The home has attractive gardens to the front. The home is registered to provide care for up to eighteen people who require 24hr care for reasons of old age. The home does not provide intermediate care and it is not registered to provide nursing care. Information about the home including a copy of the last inspection report can be obtained on request from the administration office. Information in the guide to the home and the brochure indicates the current range of fees is from #468.56 to #570.54 per week. Additional charges are made for chiropody, hairdressing, optician, dentist, dry cleaning, escorted trips to appointments Annual Service Review Page 2 of 6 etc and toiletries. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review: What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection which took place on 31 May 2007 and the annual service review completed on 23 June 2008. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service and from other people with an interest in the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and detailed and gave us all the information we asked for. We received 6 completed surveys from people living at the home and 7 surveys from staff. We also received 3 surveys from health care professionals. The surveys from residents at the home tell us that everyone receives sufficient information about the home prior to making a decision to move in. Everyone has received a contract from the home. Everyone who responded to a survey told us that they always receive the care support and medical attention required. Staff tell us that always receive good information about new residents to the home in order to meet their needs. People living at the home tell us that staff are usually available when needed and always listen and act on what is said, all the staff are most helpful. The AQAA tells us that the home has an open door policy which encourages informal interactions and discussions between families, residents, staff and other professionals. Annual Service Review Page 4 of 6 The home promotes non-discrimination independence and personal choice and take pride in promoting equality and diversity. Activities are regularly arranged at the home, and are advertised in a communal area. The programme is varied and includes daily gossip sessions involving both residents and staff, and crosswords, quizzes and sing-songs. The majority of respondents to our surveys say they usually enjoy the sessions arranged, in particular the quiz, singing and listening to poetry or a reading. Any complaints are taken seriously and acted upon according to the Complaints Procedures. Everyone says they know how to make a complaint and who to talk to if they have any concerns. One complaint was received in the last year. The majority of staff know what to do if a resident, family member of advocate has concerns about the home. But all staff said if they didnt know what to do they would ask. 8 permanent care staff are employed at the home. Of these 4 have achieved an NVQ level 2 or above in care. Staff are very positive about their working environment. Comments included: all staff work as a team and residents help us being kind and friendly, we care for our residents like they are members of our own family we go to great lengths to ensure everything they want and need is fulfilled nothing is too much trouble. Staff said they received induction and ongoing training. All said they receive regular support and discussion with their manager. Health care professionals responding to surveys are very positive about the service provided at the home. Good communication and liaison between the home and outside professionals is highlighted coupled with appropriate and timely requests for assistance. Privacy and dignity is commended as top priority for residents. The manager excels herself in getting to know the residents and acting on any little worries. Relatives are kept informed and up to date. One survey summed the service up as very individual and caring with patient centred care. The home is very holistic in their care. The home continues to let us know about things that have happened since our last key nspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 30 May, 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!