Inspection on 10/02/09 for Northlea Court

This inspection was carried out on 10th February 2009.

CSCI found this care home to be providing an Excellent service.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Northlea Court 04/04/07

Northlea Court 07/12/05

Northlea Court 10/08/05

Northlea Court 09/03/05

Northlea Court 23/06/04

Similar services:

Turret Villa Retirement Home

Moor House

Mendip House

Beaconsfield Court Care Home

Little Sisters Of The Poor

Manor House

Middleton Hall Ltd

Middlesbrough Intermediate Care Centre

Extracts from inspection reports are licensed from CQC, this page was updated on 19/06/2009.

Inspecting for better lives Key inspection report Care homes for older people Name: Address: Northlea Court Northumbrian Road Cramlington Northumberland NE23 1XX     The quality rating for this care home is:   three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full assessment of the service. We call this a ‘key’ inspection. Lead inspector: Suzanne McKean     Date: 1 6 0 2 2 0 0 9 This is a report of an inspection where we looked at how well this care home is meeting the needs of people who use it. There is a summary of what we think this service does well, what they have improved on and, where it applies, what they need to do better. We use the national minimum standards to describe the outcomes that people should experience. National minimum standards are written by the Department of Health for each type of care service. After the summary there is more detail about our findings. The following table explains what you will see under each outcome area. Outcome area (for example Choice of home) These are the outcomes that people staying in care homes should experience. that people have said are important to them: They reflect the things This box tells you the outcomes that we will always inspect against when we do a key inspection. This box tells you any additional outcomes that we may inspect against when we do a key inspection. This is what people staying in this care home experience: Judgement: This box tells you our opinion of what we have looked at in this outcome area. We will say whether it is excellent, good, adequate or poor. Evidence: This box describes the information we used to come to our judgement. Copies of the National Minimum Standards – Care Homes for Older People can be found at www.dh.gov.uk or bought from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Our duty to regulate social care services is set out in the Care Standards Act 2000. Care Homes for Older People Page 2 of 28 Reader Information Document Purpose Author Audience Further copies from Copyright Inspection report CSCI General public 0870 240 7535 (telephone order line) Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. www.cqc.org.uk Internet address Care Homes for Older People Page 3 of 28 Information about the care home Name of care home: Address: Northlea Court Northumbrian Road Cramlington Northumberland NE23 1XX 01670-737735 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : northlea.court@fshc.co.uk Tamaris Healthcare (England) Ltd care home 50 Number of places (if applicable): Under 65 Over 65 50 old age, not falling within any other category Additional conditions: Date of last inspection Brief description of the care home 0 Northlea Court is situated to the west of Cramlington and is a purpose built two-storey building set in its own grounds. It is of traditional brick built design with an apex-tiled roof and is shaped around the car park area, which is at the front of the building. The access to the home is through the front entrance which has double door width level access. All of the resident areas of the home are accessible to wheelchair users and there is a lift to the first floor. The home is on a bus route and has a small shopping centre with a pharmacy and a health centre close by as well a public house. The home is close to a local school giving the opportunity for a close relationship to have been developed. The home charges fees of between #388.47 and #389.24 per week depending upon the needs and requirements of the individual residents. As the home provides nursing care the free nursing care element of the funding is provided in addition to the costs charged to the resident. The home provides information about the service through the service user guide. A copy of the last inspection report from The Commission for Social Care Inspection is available in the entrance to the home. Care Homes for Older People Page 4 of 28 Care Homes for Older People Page 5 of 28 Summary This is an overview of what we found during the inspection. The quality rating for this care home is: Our judgement for each outcome: three star excellent service Choice of home Health and personal care Daily life and social activities Complaints and protection Environment Staffing Management and administration peterchart Poor Adequate Good Excellent How we did our inspection: We have reviewed our practice when making requirements, to improve national consistency. Some requirements from previous inspection reports may have been deleted or carried forward into this report as recommendations, but only when it is considered that people who use services are not being put at significant risk of harm. In future, if a requirement is repeated, it is likely that enforcement action will be taken Summary: This is an overview of what the inspector found during the inspection. How the inspection we carried out:- Before the visit we looked at, the information we Care Homes for Older People Page 6 of 28 have received since the last visit on 4th April 2007. How the service dealt with any complaints and concerns since the last visit. Any changes to how the home is run. The providers view of how well they care for people. The views of people who use the service and their relatives, staff and other professionals. The visit: An unannounced visit was made on 10th November 2008 it was started at 09:30 and was carried out over seven hours a second visit was made on 16th February to that the manager could be involved in specific areas of the inspection. During the visit we: Talked with people who use the service, relatives, staff, the manager and visitors. Looked at information about the people who use the service and how well their needs are met. Looked at the records which must be kept. Checked the staff had the knowledge, skills and training to meet the needs of the people they care for. Looked around the building and parts of the building to make sure it was clean, safe and comfortable. Checked what improvements had been made since the last visit. We told the manager what we found. What the care home does well: What has improved since the last inspection? What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 4. The report of this inspection is available from our website www.cqc.org.uk. You can get printed copies from enquiries@cqc.org.uk or by telephoning our order line –0870 240 7535. Care Homes for Older People Page 8 of 28 Care Homes for Older People Page 9 of 28 Details of our findings Contents Choice of home (standards 1 - 6) Health and personal care (standards 7 - 11) Daily life and social activities (standards 12 - 15) Complaints and protection (standards 16 - 18) Environment (standards 19 - 26) Staffing (standards 27 - 30) Management and administration (standards 31 - 38) Outstanding statutory requirements Requirements and recommendations from this inspection Care Homes for Older People Page 10 of 28 Choice of home These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People are confident that the care home can support them. This is because there is an accurate assessment of their needs that they, or people close to them, have been involved in. This tells the home all about them and the support they need. People who stay at the home only for intermediate care, have a clear assessment that includes a plan on what they hope for and want to achieve when they return home. People can decide whether the care home can meet their support and accommodation needs. This is because they, or people close to them, have been able to visit the home and have got full, clear, accurate and up to date information about the home. If they decide to stay in the home they know about their rights and responsibilities because there is an easy to understand contract or statement of terms and conditions between them and the care home that includes how much they will pay and what the home provides for the money. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. Good assessments carried out before offering a place, allow the home to make sure they can care for residents, and that the residents can be sure that their needs can be met. Evidence: The service user guide is comprehensive and contains all of the information identified in Schedule 1 of the Care Standards Regulations. It includes a large amount of information about the services offered by the home including information about staffing, who the home can care for, social activities, arrangements for religious observance as appropriate, fire safety, complaints, care planning, and the homes environment. There is a shortened version, which can be taken away, to be read later. Alternative formats are available but these are provided on request and were not in the home. Care Homes for Older People Page 11 of 28 Evidence: Residents and their representatives are encouraged to visit the home and spend time, this results in them having good information on which to base their decision to move into the home. The home uses the company assessment document which is designed to give the staff in the home information a way of recording information about the needs of the people who are considering moving into the home or staying for a short period. The tool assists the staff to find out about all of the aspects of peoples lives and needs. The manager is confident that it gives her the information she needs to make the judgment about offering a place. The manager has shown in the past that she is very careful when offering a place to make sure that they can not only meet their needs but that she has considered the residents already in the home. Potential residents can visit the home and spend time in the communal areas prior to making the decision to move in but those spoken to on the day had relied on their relatives to make the choice for them. One said my daughter looked at 3 homes and chose this one for me, good choice. Care Homes for Older People Page 12 of 28 Health and personal care These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People’s health, personal and social care needs are met. The home has a plan of care that the person, or someone close to them, has been involved in making. If they take medicine, they manage it themselves if they can. If they cannot manage their medicine, the care home supports them with it, in a safe way. People’s right to privacy is respected and the support they get from staff is given in a way that maintains their dignity. If people are approaching the end of their life, the care home will respect their choices and help them feel comfortable and secure. They, and people close to them, are reassured that their death will be handled with sensitivity, dignity and respect, and take account of their spiritual and cultural wishes. This is what people staying in this care home experience: Judgement: People using this service experience excellent quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. People living in the home have their health and personal care needs met in a well planned way and the care is delivered in a respectful but friendly manner. Evidence: Each person living in the home has an individual care plan which is developed from the very detailed admission assessment and added to throughout their stay. These care plans show that the personal and health care needs of the resident are being met and how that is being achieved. The staff spoken to were knowledgeable about the contents of the care plans. They were able to describe the needs of the residents and were clear about the way that they had to record the care given and the need to report any relevant issues to senior staff. Care plans are in place around both the physical needs and the social care needs of the people living in the home. Necessary risk assessments are completed for a selection of areas including falls, nutrition and deterioration in skin condition. These were being reviewed and the reviews were detailed and up to date. Care Homes for Older People Page 13 of 28 Evidence: Some areas of the care plans were particularly comprehensive in there level of detail, an example of this being the information about the care that is provided when the resident has a wound. They clearly identify the type of treatment being given and the frequency of the dressing changes. Specialist advice is sought regarding wound management as necessary and this advise is followed closely. Generally the care plans are very person centered. One in particularly around moving and assisting was very well completed and easy for staff to follow. The staff work hard to make sure that they communicate well within the team and with outside primary care team advisors. Residents are supported to access NHS services and facilities as and when they need to. The care plans showed that the specialist advisors are used extensively for individual people living in the home and their advice is followed closely. The residents and their representatives are supported to take part in the review of their care. Residents said that they felt well cared for by the staff and an example of this was the staff are very caring and helpful and I feel safe and comfortable living here. Residents were dressed for the activities they were undertaking and looked comfortable and tidy. A number of residents were positive about the care they were being given and were very complementary about the staff. Care was given in a discreet manner taking into account the individual residents previous lifestyles and the way they want to spend their time. The residents are encouraged to maintain contact with their families, friends and visitors and can use either their own rooms or the communal areas. The relatives are given good assistance to help them to be as involved in the care as they feel comfortable. One visitor was very positive about the way they had been supported in the initial period when their relative had moved into the home. The home manages the administration of prescribed medication appropriately. There are appropriate systems in place to arrange for the ordering of the residents medication and the records were up to date and in good order. The home has a contract for the disposal of the medication which is no longer required and the records of this were in place. Controlled drugs are managed appropriately. Specific routes of administration are followed and any omissions or changes to the way that the medications are given are recorded. Care Homes for Older People Page 14 of 28 Evidence: The Manager has introduced the end of life care pathway for people in the home and staff have been given training so that they can use the documentation effectively. Care Homes for Older People Page 15 of 28 Daily life and social activities These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: Each person is treated as an individual and the care home is responsive to his or her race, culture, religion, age, disability, gender and sexual orientation. They are part of their local community. The care home supports people to follow personal interests and activities. People are able to keep in touch with family, friends and representatives. They are as independent as they can be, lead their chosen lifestyle and have the opportunity to make the most of their abilities. People have nutritious and attractive meals and snacks, at a time and place to suit them. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The people living in the home are well supported to live active and fulfilled lives in line with their choices, abilities and previous lifestyles. Evidence: The home employs an activities co-ordinator for twenty five hours per week which is to increase to thirty hours in April 2009. She works hard to give the people living in the home opportunities to participate in activities they will enjoy and give them a positive lifestyle. The staff are knowledgeable about the social and recreational care needs of the people living in the home. This was shown in the care plans where there is a individual life story document. These are not all completed but they are being developed over time with the help of the resident, their relatives or carers. This was confirmed by residents. There are regular activities for the service users. One service user described some of the opportunities they had been offered and although they felt that this was enough they did not always want to take part. There is an open bar at least two days per week and residents are supported to take part in evening social gatherings. On the day Care Homes for Older People Page 16 of 28 Evidence: of the visit, which was unannounced, there was an entertainer in the home. He was a singer and was very well received and enjoyed by the people living in the home. The company undertakes resident / relative surveys that are carried out centrally and the information collected is anonymous and given to the home for them to create an action plan from. The manager Mrs Scoble has an open door policy which gives residents and relatives access to her for most of the time she is on duty. The residents are supported to continue their religious practices and there are opportunities for residents to participate in services which are appropriate to their particular faith and beliefs. Service users confirmed that they are free to join in social activities if they wish and that they are not made to join in activities if they do not want to. A relatives commented that they are aware of the activities that the staff organises for the service users. The home supports the relatives to make positive contribution to the care provided in the home. The meal time was well organised and staff were sensitive when assisting the residents with their meals. The residents were observed enjoying their meal which looked appetising and well presented. The meal on the day of the visit was mince pie, mashed pots, cauliflower, broccoli, and turnip, which was served with gravy. The alternative choice was sweet and sour chicken and rice. This was tasted by the inspector and was really tasty and served at the correct temperature. Sauces and condiments were available. The pudding served was bananas and custard or yogurt. It was noted that the residents on the first floor were being offered tea or juice, however those living on the ground floor were only offered fruit juice. This was discussed with the care staff who were very responsive to the discussion and offered a strategy to offer more choice. The residents are offered lots of fluids at differed times through the day, good records for this and the their food intake were being kept. The staff were aware of choice and dignity issues. There is a monthly catering audit carried out which looks at the documentation kept and the food being provided. Care Homes for Older People Page 17 of 28 Complaints and protection These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: If people have concerns with their care, they or people close to them know how to complain. Any concern is looked into and action taken to put things right. The care home safeguards people from abuse and neglect and takes action to follow up any allegations. People’s legal rights are protected, including being able to vote in elections. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. There are good policies and procedures in place which are followed by the staff to make sure that complaints are dealt with effectively and that residents are safeguarded from harm. Evidence: The complaints procedure is made available to residents and relatives through the service user guide. Relatives confirmed that the staff and the manager listened to their views and opinions. The manager and the senior staff are committed to responding to any concerns raised, even those that are minor in nature. There is a good system for the management of complaints. There have been no formal complaints in the last year and the manager feels that this is as a result of dealing with any problems as near to the issue as possible. There is an appropriate protection of vulnerable adults policy and staff were aware that any events effecting the welfare of the residents must be looked at with reference to the safeguarding guidance and CSCI need to be informed. There is a whistle-blowing policy which is made known to the staff very early in their employment through the induction process. Care Homes for Older People Page 18 of 28 Care Homes for Older People Page 19 of 28 Environment These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People stay in a safe and well-maintained home that is homely, clean, pleasant and hygienic. People stay in a home that has enough space and facilities for them to lead the life they choose and to meet their needs. The home makes sure they have the right specialist equipment that encourages and promotes their independence. Their room feels like their own, it is comfortable and they feel safe when they use it. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home offers accommodation which is clean and well maintained and has design features to help people of this client group and to promote their dignity, comfort and welfare. Evidence: The building is sited in a mixed residential and commercial area in Cramlington. It is sited near to a public bar / restaurant which is used by some of the people living in the home and their visitors and close to a selection of small shops and a supermarket. The home has been appropriately maintained and access into and within it is good and meets the needs of those people who have mobility difficulties or have use of walking aids or wheelchairs. There are good assisted bathing facilities for residents who have moving and handling needs and require assistance from staff to bath safely. All bedrooms and toilets have suitable locks on the door to ensure privacy. This provides the opportunity for residents to remain independent and to enjoy good levels of privacy. There are sufficient numbers of communal areas for people living in the home to choose from. These include a range of lounges, dining rooms and communal spaces Care Homes for Older People Page 20 of 28 Evidence: that residents can use, these are well decorated and clean. The bedrooms are of varied shapes and sizes and they were well decorated, furnished and were personalised to the taste of the occupant. Residents were asked how they felt about their rooms and all were happy with the level of cleanliness. The manager has a good understanding of Health and Safety issues and she is responsible for facilitating good practices that safeguard the people living there. It is well decorated and furnished and there was no unpleasant odours anywhere in the home. Safety checks are carried out in line with the homes policies. The staff are trained in control of infection procedures and were using these practices throughout the day to minimise the risk of cross infection. There is a sluice disinfector on each floor and they were operating on the day. The homes arrangements for laundering are good and there is a sluicing facility on the washing machine. Care Homes for Older People Page 21 of 28 Staffing These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have safe and appropriate support as there are enough competent staff on duty at all times. They have confidence in the staff at the home because checks have been done to make sure that they are suitable to care for them. Their needs are met and they are cared for by staff who get the relevant training and support from their managers. There are no additional outcomes. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. There are skilled, well trained, and competent staff employed in sufficient numbers to make sure that they can provide very good care to the people living in the home. Evidence: The home maintains good staffing levels and on the day of the visit there were, the Manager, two qualified nurses and seven care staff. The homes management structure gives good leadership to the nurses, carers, and domestic staff. There were sufficient numbers of domestic and catering staff on duty. These levels are appropriate for the number and dependencies of the people living in the home and to make sure that their personal and health care needs are being met. The nurses and care staff are encouraged to go on a variety of courses. They are given the necessary training to make sure that they are able to carry out their roles safely including moving and assisting, fire, control of infection, first aid and food hygiene. Staff records are kept of recruitment and selection. A sample of these were examined and found to contain the necessary information to make sure that the residents are safeguarded from harm by good processes. The induction of staff is in line with current good practice guidance. Additional training is given to staff around other areas such as infection control, medication training and stroke management. Care Homes for Older People Page 22 of 28 Care Homes for Older People Page 23 of 28 Management and administration These are the outcomes that people staying in care homes should experience. They reflect the things that people have said are important to them: People have confidence in the care home because it is led and managed appropriately. People control their own money and choose how they spend it. If they or someone close to them cannot manage their money, it is managed by the care home in their best interests. The environment is safe for people and staff because appropriate health and safety practices are carried out. People get the right support from the care home because the manager runs it appropriately with an open approach that makes them feel valued and respected. The people staying at the home are safeguarded because it follows clear financial and accounting procedures, keeps records appropriately and ensures their staff understand the way things should be done. They get the right care because the staff are supervised and supported by their managers. This is what people staying in this care home experience: Judgement: People using this service experience good quality outcomes in this area. We have made this judgement using a range of evidence, including a visit to this service. The home is well managed in line with good health and safety practises and in the best interest of the residents, making sure that their needs are met and that the staff are supported in the roles they undertake. Evidence: The manager, Mrs Scoble provides very good leadership in the home and has appropriate qualifications, experience and skills to make sure that the home is managed in the best interest of the people living there. She is also a registered nurse. Staff said that they felt well supported and were able to work toward relevant qualifications and that the manager would listen to any views they had about the home. There is a quality assurance system in place, which is used to identify any necessary improvements. Residents and relatives are asked their views on the service provided through annual surveys carried out by the company. The are resident and relative Care Homes for Older People Page 24 of 28 Evidence: surveys are used to find out the views of relatives and residents. These are analysed centrally with anonymous information given to the home so that they can make changes if necessary. Residents described the open door policy of the manager and that she regularly tours the home to speak with both residents and staff. The home has a good well managed system to assist residents in managing their personal finances/allowances. The individuals money is kept separately and the records are maintained well. There are receipts kept for any purchases made on behalf of the residents and there are systems in place to make sure that people in the home are provided with money for them to have the items they need. There is an extensive programme of audit carried out by the home which is then looked at by the regional manager to determine its validity. The audit programme is effective in assisting the Manager and her team to continually review the standards and to make improvements as part of an improvement programme in a proactive way. Care Homes for Older People Page 25 of 28 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 26 of 28 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No. Refer to Standard Good Practice Recommendations 1 15 It is recommended that the way that drinks are offered to the residents during meal times are reviewed to make sure that all of them have the same alternatives and are supported to make the choice. Care Homes for Older People Page 27 of 28 Helpline: Telephone: 03000 616161 or Textphone: or Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Commission for Social Care Inspection (CSCI). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CSCI copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 28 of 28 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. 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