Inspection on 18/11/08 for Northway House Residential Home Limited
Also see our care home review for Northway House Residential Home Limited for more information
This inspection was carried out on 18th November 2008.
CSCI found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
Northway House provides older people with a homely and comfortable environment. People told us that they were very happy living at the home and were positive about the environmental improvements that had been made. People told us that they were happy with their bedrooms and it was evident that people are encouraged to personalise their private space. People told us that they could make choices about their lives and all confirmed that their needs and preferences were being met by staff at the home. People were positive about the kindness of staff and they told us that they were treated with respect. The home has procedures in place to ensure that people thinking about using the service have the information they need to enable them to make an informed decision about moving there. We were able to see evidence that people are appropriately assessed before a placement at the home is offered. Care plans are drawn up from appropriate assessments so that peoples` needs can be met. The home ensures that people have access to appropriate health care professionals. Procedures are in place to ensure the safe handling and administration of peoples` medication. Appropriate procedures are in place which reduce the risk of harm or abuse to the people living there. Staffing levels are appropriate to the needs of the people currently using the service. No concerns were raised about staffing levels from staff or from the people living at the home. The home has procedures in place to ensure that staff have the skills and training to meet the needs of people living at the home. 65% of the care team have achieved a minimum of an NVQ Level 2 in care. This exceeds the recommended 50% of the National Minimum Standards. The registered person has ensured that the home is effectively managed in the absence of a registered manager. People spoken with were very positive about the acting manager and management team. Systems are in place to review the quality of care provided and people are given opportunities to express their views. The standard of cleanliness within the home is of a very good standard and procedures are in place to reduce the risk of the spread of infection. Appropriate procedures are followed to ensure the health and safety of persons at the home.
What has improved since the last inspection?
The home have ensured that care plans are fully reflective of individuals` assessed needs. The acting manager has plans to further improve the care planning format to make it more accessible. People were very positive about the improvements made around activities. The homehas employed an activities coordinator who has devised an activity programme which is based on the views of the people living there. This improvement has had a positive outcome for the people living at the home. The registered person has implemented a major refurbishment and redecoration programme which is on-going. People spoken with were very positive about the improvements already made. At this inspection we were able to see evidence that the home had taken action to address all of the six remaining requirements from the additional random inspection.
What the care home could do better:
This was a positive inspection and no statutory requirements were raised.