This inspection was carried out on 25th February 2010.
CQC found this care home to be providing an Good service.
The inspector found there to be outstanding requirements from the previous inspection
report. These are things the inspector asked to be changed, but found they had not done.
The inspector also made 2 statutory requirements (actions the home must comply with) as a result of this inspection.
Random inspection report
Care homes for older people
Name: Address: Oaklodge Care Home Oaklodge Care Home Stockton Street Haughton le Skerne Darlington Co.Durham DL1 2RY two star good service 06/05/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Susan Lowther Date: 2 5 0 2 2 0 1 0 Information about the care home
Name of care home: Address: Oaklodge Care Home Oaklodge Care Home Stockton Street Haughton le Skerne Darlington Co.Durham DL1 2RY 01325381135 01325381020 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Care Stream Ltd care home 28 Number of places (if applicable): Under 65 Over 65 28 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 0 6 0 5 2 0 0 9 Oaklodge Care home provides nursing and residential care to older people. The home is registered for up to 28 service users. The home is spread over three floors the ground floor has 11 bedrooms, one of which is a double bedroom. It also has two bathrooms a lounge and a dining room. The first floor has 10 bedrooms a lounge/dining area and a bathroom. The second floor has a bathroom, one double room and 4 single bedrooms. The home meets those environmental standards required for services in existence prior to April 2002. There is a small patio area to the rear of the property. The home is situated within Haughton Village and is close to the town centre. There are local shops and amenities nearby.
Care Homes for Older People Page 2 of 7 Brief description of the care home The current weekly charge for residential care at Oaklodge is three hundred and fifty five pounds. Nursing costs vary. Goods and services not included in that overall charge are, newspapers, toiletries, and transport. There is no standing charge for these and costs vary according to the service users own preference. If the service user wishes, Oaklodge will arrange private chiropody at ten pounds per session. Please contact the manager for details of costs and what they cover. Care Homes for Older People Page 3 of 7 What we found:
We visited Oak Lodge on 25 February 2010 following receipt of some complaints about the service. Two were about the management of the home not responding when complaints had been raised. Another was about the management of personal monies within the home. We initially spoke with the deputy manager as the registered manager was not available. The deputy manager felt that she could not respond to our queries and therefore telephoned for the registered manager to attend. When the manager arrived we discussed with her about the management of complaints. We asked to see the record of complaints made to the home. The recording book could not be located for some time. When we saw the book, the last recorded complaint was from February 2009. However the CQC are aware of at least 2 complaints which have been made to the home since then. Informal complaints are not recorded We then discussed personal finances. We then looked at a snapshot of those monies for 5 people. We found these to be in order in some aspects. When money is spent on behalf of people, two signatures are recorded and receipts are obtained. However when money is received on behalf of people, this is recorded on the sheet and witnessed by two people. However the person handing in the money is not given a receipt. This means that an audit trail is not possible and potentially places people at risk of abuse. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 4 of 7 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 33 26 The registered provider must 30/06/2009 provide a copy of the written report to the registered manager on the conduct of the home following their monthly visit. This report must be available in the home for inspection by the Care Quality Commission. Care Homes for Older People Page 5 of 7 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 16 22 Ensure that any complaint made under the complaints procedure is fully investigated. So that people are confident that their complaints will be listened to, taken seriously and acted upon. 09/04/2010 2 35 17 Ensure that written records of all financial transactions are maintained. So that peoples financial transactions are safeguarded. 09/04/2010 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 6 of 7 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 7 of 7 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
