Latest Inspection
This is the latest available inspection report for this service, carried out on 13th July 2010. CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
For extracts, read the latest CQC inspection for Oaklodge Care Home.
What the care home does well There were one requirement made at the last key inspection and two at the last random inspection. We saw that these requirements had been met. Copies of the provider`s monthly visit reports are available in the home. Evidence was seen to confirm that complaints are now reponded to, following the home`s own policies and procedures. Accurate records are now kept with regard to people`s personal allowances and receipts are given as appropriate. The manager told us that all of the people who live at the home have a personal care plan which informs the staff how they can support them and meet their needs. We looked at a sample of these during the course of the inspection. We found that they provide basic details for staff about how to look after people who live in the home. We looked at the medication. We found that the home have policies and procedures in place. Staff who give medications are trained to do so. People said that the activities are varied and that they are tailored to individual preferences. We observed the lunch. People confirmed that the food is good and that they are given a choice. Staff who were assisting people were doing so in a discreet manner. The home has a complaints procedure in place and would respond to any complaints quickly. This means that any problems are resolved and people are satisfied with the outcome. Evidence was seen since the last Inspection that complaints are now documented appropriately. Staff and people spoken with told us that that there are sufficient staff employed at the home and they have been trained in how to keep the people they care for safe. They said that the staff have knowledge about the homes procedures, why they are in place and what they are for. Some staff have vocational qualifications and there was evidence in staff files to confirm that some staff training has taken place. Whilst staff told us that they had completed all of the mandatory training, there was no training matrix available to confirm this. We looked at the recruitment records for some recently appointed staff. All staff need to complete an induction programme. The current induction programme needs to be more comprehensive. Staff and the people spoken with confirmed that the manager is approachable and that they can approach her if they have a problem or concern. Appropriate systems are in place for quality assurance. The management company company and the manager carry out regular audits. Regular meetings take place for staff, the people who live in the home and relatives. The maintenance certificates seen were up to date, as were the regular safety checks. What the care home could do better: The care plans would benefit from further expansion so that they are person centred. Evidence should also be available to confirm that the people who live in the home have been consulted with regard to their care and have agreed to their plans. When people are on some forms of medication, a risk assessment and care plan should be available to out line the specific risks with regard to that medication, for example Warfarin. All staff need to complete an induction programme, which is comprehensive and covers all aspects of the work that they undertake. A training matrix should be available to confirm that staff have completed mandatory training at the required intervals, so that any gaps can be quickly identified. Random inspection report
Care homes for older people
Name: Address: Oaklodge Care Home Oaklodge Care Home Stockton Street Haughton le Skerne Darlington Co.Durham DL1 2RY two star good service 06/05/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Susan Lowther Date: 1 3 0 7 2 0 1 0 Information about the care home
Name of care home: Address: Oaklodge Care Home Oaklodge Care Home Stockton Street Haughton le Skerne Darlington Co.Durham DL1 2RY 01325381135 01325381020 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) June Miller Type of registration: Number of places registered: Conditions of registration: Category(ies) : Care Stream Ltd care home 28 Number of places (if applicable): Under 65 Over 65 28 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 2 5 0 2 2 0 1 0 Oaklodge Care home provides nursing and residential care to older people. The home is registered for up to 28 service users. The home is spread over three floors the ground floor has 11 bedrooms, one of which is a double bedroom. It also has two bathrooms a lounge and a dining room. The first floor has 10 bedrooms a lounge/dining area and a bathroom. The second floor has a bathroom, one double room and 4 single bedrooms. The home meets those environmental standards required for services in existence prior to April 2002. There is a small patio area to the rear of
Care Homes for Older People Page 2 of 9 Brief description of the care home the property. The home is situated within Haughton Village and is close to the town centre. There are local shops and amenities nearby. Please contact the manager for details of costs and what they cover. Care Homes for Older People Page 3 of 9 What we found:
This unannounced inspection of this home took place on the 13 July 2010. Before the visit we looked at information we have received since the last visit, how the service dealt with any complaints and concerns since the last visit and any changes to how the home is run. During the visit we talked with people who use the service and staff. We looked at information about the people and how well their needs are met. We looked at other records which must be kept, checked that staff had the knowledge, skills and training to meet the needs of the people they care for, looked around the building to make sure it was clean, safe and comfortable, and checked what improvements had been made since the last visit. We told the deputy manager what we found. We have reviewed our practice when making requirements, to improve national consistency. Some requirements from previous inspection reports may have been deleted or carried forward into this report as recommendations but only when it is considered that people who use services are not being put at significant risk of harm. In future, if a requirement is repeated, it is likely that enforcement action will be taken. What the care home does well:
There were one requirement made at the last key inspection and two at the last random inspection. We saw that these requirements had been met. Copies of the providers monthly visit reports are available in the home. Evidence was seen to confirm that complaints are now reponded to, following the homes own policies and procedures. Accurate records are now kept with regard to peoples personal allowances and receipts are given as appropriate. The manager told us that all of the people who live at the home have a personal care plan which informs the staff how they can support them and meet their needs. We looked at a sample of these during the course of the inspection. We found that they provide basic details for staff about how to look after people who live in the home. We looked at the medication. We found that the home have policies and procedures in place. Staff who give medications are trained to do so. People said that the activities are varied and that they are tailored to individual preferences. We observed the lunch. People confirmed that the food is good and that they are given a choice. Staff who were assisting people were doing so in a discreet manner. The home has a complaints procedure in place and would respond to any complaints quickly. This means that any problems are resolved and people are satisfied with the outcome. Evidence was seen since the last Inspection that complaints are now documented appropriately. Staff and people spoken with told us that that there are sufficient staff employed at the home and they have been trained in how to keep the people they care for safe. They said
Care Homes for Older People Page 4 of 9 that the staff have knowledge about the homes procedures, why they are in place and what they are for. Some staff have vocational qualifications and there was evidence in staff files to confirm that some staff training has taken place. Whilst staff told us that they had completed all of the mandatory training, there was no training matrix available to confirm this. We looked at the recruitment records for some recently appointed staff. All staff need to complete an induction programme. The current induction programme needs to be more comprehensive. Staff and the people spoken with confirmed that the manager is approachable and that they can approach her if they have a problem or concern. Appropriate systems are in place for quality assurance. The management company company and the manager carry out regular audits. Regular meetings take place for staff, the people who live in the home and relatives. The maintenance certificates seen were up to date, as were the regular safety checks. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 7 15 Service users and or their 01/09/2010 representatives must be consulted about how their health and welfare needs will be met by the home. The results of this consultation must be reflected in a written care plan. This will ensure that the service user or their representative is happy and in agreement with how their health and welfare needs will be met. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 2 7 9 The care plans would benefit from further expansion so that they are person centred. When people are on some forms of medication, a risk assessment and care plan should be available to out line the specific risks with regard to that medication, for example Warfarin. Care Homes for Older People Page 7 of 9 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 3 30 A training matrix should be available to confirm that staff have completed mandatory training at the required intervals, so that any gaps can be quickly identified. All staff need to complete an induction programme, which is comprehensive and covers all aspects of the work that they undertake. 4 30 Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
