Annual service review
Name of Service: Overdale The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sue. Turner Date of this annual service review: 2 6 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: 29-31 Kenwood Park Road Sheffield South Yorkshire S7 1NE 01142550257 01142550257 lesley@overdaleresidential.org.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Overdale Trust Number of places (if applicable): Under 65 Over 65 0 25 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Overdale is a care home providing personal care for up to twenty-five older people. The home is situated in the Nether Edge area of Sheffield, close to bus routes and local amenities. It is a detached Victorian villa, set in its own pleasant gardens. Accommodation is provided on three floors, all accessed by a passenger lift. All of the bedrooms are single, a proportion have en-suite toilet facilities. Communal lounges and a dining room are provided. Sufficient bathing facilities are available, with aids and adaptations in place. The home is served by a central kitchen and laundry. Overdale is a non-profit making voluntary care home run by a committee of Christian people from various churches. A copy of the previous inspection report was on display and available for anyone visiting or using the home. Information about how to raise any issues of concern or
Annual Service Review Page 2 of 6 make a complaint was on display in the entrance hall. The manager confirmed that the range of monthly fees from 1st April 2007 were #380 - #420 per week. Additional charges included newspapers, hairdressing and private chiropody. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included,The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service.Surveys returned to us by people using the service and from other people with an interest in the service.Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement.The previous key inspection and the results of any other visits that we have made to the service in the last 12 months.Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The Annual Quality Assurance Assessment (AQAA) was received on time. This shows that the service works in a cooperative manner with us. Examples were given of changes made following comments from people who use the service. Examples of these were that meals and menus were changed and that an activities provision was set up. The service is able to identify what it does well which included,Treat people as valued individuals.Meet peoples individual needs and maintain their health and well being.Assist people to access social events of their choice.An open door policy, which encourages people to see the manager and discuss any issues.Good staffing levels and very good retention of staff.Good relationships with other care professionals.The service is able to identify the developments they were aiming to achieve over the next 12 months. These included,The continued development of a website.Review and update some sections of the care plans.To redecorate and refurbish parts of the home.Build up a pool of quality relief staff.We received 5 surveys from people who use the service who told us,I like the meals, the care is very good and I enjoy the entertainment we have.No real grumbles, the staff are friendly and helpful and not too intrusive. They have responded very quickly if I have had a problem.I like everything about the home, they look after us very well.I am satisfied with everything.We received good care, the atmosphere is good and the staff are very understanding.The meals, entertainment and care is very good.We received 3 surveys from professionals who told us,Ruth Brown, the manager runs the home very well.Everyone seems very caring and helpful.The premises are very clean and odour free.District nurse and GP requests are always followed up.The meals always look appetising and are served with care.Visitors are always made welcome.On the odd occasion when a person is dying they have been left alone for quite long periods. It would be nice to see the staff sitting with them.Three staff sent back questionnaires. When asked what improvements could be made at the home staff said,Staff should try to communicate better with each other.When asked what does the service do well staff said,The staff and residents interact well together, which makes people feel at home.We have sufficient staff who have completed the required training.Training is of a high standard and the manager makes sure staff complete it.Its a happy environment where people can express their feelings openly. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change the inspection plan and will carry out a key inspection by 19/06/2010.However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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