Care Home: Overdale

Similar services:

• Larchfield Manor
• Hawkhills
• Beeches The - North Yorkshire County Council
• Carentan House
• Ravensworth Lodge
• Snydale Care Home
• Abbey The

What the care home does well People living in the home said that the care they were receiving was very good. They made comments such as, "I am happy in the home. Staff provide friendly personal attention and are caring". "I would like to have more trips out and wish that the staff had more time to sit with us for a chat". "I receive excellent care and the staff are willing to listen to any concerns". "Communication is of a high standard which is vital to us elderly people". Relatives said: "There is an excellent friendly atmosphere and a genuine attitude to care". "I have no complaints at all. We couldn`t have found a nicer place for (our relative) to live". "Our (relative) is very happy and settled. We are confident that (our relative) is being well cared for". "Having visited several care homes this one stands out, which is probably down to thestaff and they deserve credit". "My (relative) is treated with respect and not talked down to. The home is homely and not institutional. Staff really listen to people". Health Professionals said: "When people are reaching the end of their life, it would be nice to see one of the staff sitting with them". "This is a very caring home and staff are always willing to listen". Staff said: "Communication could be better at times". "The new manager is capable and totally committed to Overdale". "We all work well together as a team". What the care home could do better: If people start to have difficulties eating a normal diet the appropriate health professionals should be contacted and asked to visit the person so that their individual needs can be assessed. This will ensure that people`s health and nutritional needs are appropriately met. The home`s complaints procedure should be revised so that it gives clearer information to people about who to contact, should they wish to make a complaint. Random inspection report Care homes for older people Name: Address: Overdale 29-31 Kenwood Park Road Sheffield South Yorkshire S7 1NE three star excellent service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Sue Turner Date: 1 9 0 4 2 0 1 0 Information about the care home Name of care home: Address: Overdale 29-31 Kenwood Park Road Sheffield South Yorkshire S7 1NE 01142550257 01142550257 lesley@overdaleresidential.org.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Miss Theresa Kennelly Type of registration: Number of places registered: Conditions of registration: Category(ies) : Overdale Trust care home 25 Number of places (if applicable): Under 65 Over 65 25 old age, not falling within any other category Conditions of registration: Date of last inspection Brief description of the care home 0 Overdale is a care home providing personal care for up to twenty-five older people. The home is situated in the Nether Edge area of Sheffield, close to bus routes and local amenities. It is a detached Victorian villa, set in its own pleasant gardens. Accommodation is provided on three floors, all accessed by a passenger lift. All of the bedrooms are single, a proportion have en-suite toilet facilities. Communal lounges and a dining room are provided. Sufficient bathing facilities are available, with aids and adaptations in place. The home is served by a central kitchen and laundry. Care Homes for Older People Page 2 of 9 Brief description of the care home Overdale is a non-profit making voluntary care home run by a committee of Christian people from various churches. A copy of the previous inspection report was on display and available for anyone visiting or using the home. Information about how to raise any issues of concern or make a complaint was on display in the entrance hall. The manager confirmed that the range of monthly fees from 1st April 2010 were £410 - £450 per week. Additional charges included newspapers, hairdressing and private chiropody. Care Homes for Older People Page 3 of 9 What we found: This random inspection was carried out by Sue Turner, Regulation Inspector and Brian Silverwood, Healthcare Assessor. The site visit started at 12:00 pm and finished at 15:15 pm. The Registered Manager is Theresa Kennelly and the Business Manager is Ruth Brown, both were present throughout the inspection. The Registered Manager and Business Manager were given feedback during and at the end of the site visit. During the site visit time was spent observing and interacting with people, relatives, staff and visitors. Six staff, one relative and five people living in the home were spoken to. Prior to the site visit we sent out surveys to people, relatives, staff and health professionals, asking them to give us their comments about the home. Ten people, nine relatives, nine staff and three health professionals returned surveys to us. The information given to us from the surveys is included in this report. The service also completed an Annual Quality Assurance Assessment (AQAA). The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information from the AQAA is also included in this report. During the site visit we saw that people were being offered care and support, by staff that were skillful and patient. We observed two people, in the dining room, eating a liquidised diet. The cook told us that three people were being provided with liquidised meals. One person was bed bound and was assisted to feed by the staff. We asked the manager if the people on liquidised diets had been seen by the speech and language therapist or dietitian. The manager said they hadnt, however the GP had said it would be advisable to provide these people with liquidised food due to their swallowing difficulties. We believe that people whose health needs change, resulting in them needing a change to their diet, should be referred to the appropriate health professional. This will ensure that peoples individual and specific needs are assessed and met appropriately. During the site visit we also looked at the outcomes for people regarding complaints and protection. The AQAA stated: In the past 12 months all staff have completed training in adult safeguarding and the Mental Capacity Act (MCA) and we will continue to deliver further training. We continue to have an open door policy and try to resolve any concerns before they escalate. If we do receive a formal complaint we act on this in accordance with our policy and procedure. The AQAA also stated that the policy and procedure for dealing with complaints was reviewed in April 2009 and the adult safeguarding policy and procedure was last reviewed in January 2009. We found that people and their families had been provided with a copy of the homes Care Homes for Older People Page 4 of 9 complaints procedure, which was also on display in the entrance hall. The homes complaints procedure said that people could contact the trustees if they wished, but their contact details werent given. The timescales for complaints to be resolved wasnt clear. The managers said they would review this and make sure people were given a revised copy. Relatives and people said, I have never had any reason whatsoever to complain. If I needed to speak to someone I would see the manager. I havent used the complaints procedure but I am aware of it. I have raised some small things with staff but they have always sorted them out for me. The home and the Care Quality Commission (CQC) has not received any complaints or adult safeguarding concerns or referrals in the last 12 months. Staff spoken to were aware of their role and responsibilities in dealing with any complaints or alleged safeguarding incidents. We saw evidence that updated and refresher training in adult safeguarding had been provided to all staff. Further training in adult safeguarding was planned for November 2010. What the care home does well: People living in the home said that the care they were receiving was very good. They made comments such as, I am happy in the home. Staff provide friendly personal attention and are caring. I would like to have more trips out and wish that the staff had more time to sit with us for a chat. I receive excellent care and the staff are willing to listen to any concerns. Communication is of a high standard which is vital to us elderly people. Relatives said: There is an excellent friendly atmosphere and a genuine attitude to care. I have no complaints at all. We couldnt have found a nicer place for (our relative) to live. Our (relative) is very happy and settled. We are confident that (our relative) is being well cared for. Having visited several care homes this one stands out, which is probably down to the Care Homes for Older People Page 5 of 9 staff and they deserve credit. My (relative) is treated with respect and not talked down to. The home is homely and not institutional. Staff really listen to people. Health Professionals said: When people are reaching the end of their life, it would be nice to see one of the staff sitting with them. This is a very caring home and staff are always willing to listen. Staff said: Communication could be better at times. The new manager is capable and totally committed to Overdale. We all work well together as a team. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations 1 8 If people start to have difficulties eating a normal diet the appropriate health professionals should be contacted and asked to visit the person so that the persons individual needs can be assessed and met. This will ensure that peoples health and nutritional needs are appropriately met. The homes complaints procedure should be revised so that it gives clearer information to people about who to contact, should they wish to make a complaint. 2 16 Care Homes for Older People Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!