Inspection on 16/10/08 for Park House
Also see our care home review for Park House for more information
This inspection was carried out on 16th October 2008.
CSCI found this care home to be providing an Adequate service.
The inspector found there to be outstanding requirements from the previous inspection report. These are things the inspector asked to be changed, but found they had not done. The inspector also made 6 statutory requirements (actions the home must comply with) as a result of this inspection.
What follows are excerpts from this inspection report. For more information read the full report on the next tab.
What the care home does well
People who use the service and staff were positive regarding the home and the care provided. Staff told us: `In general I feel the home is a very good one. It is always clean and tidy. The food is just as good as a hotel. We accommodate if a function is on outside the home towhich the residents have been invited`. `My manager is very supportive, approachable and is contactable when ever needed day or night` People who use the service told us `I am looked after very well, the staff could not be better and the food is excellent` and `This must be the best care home in Britain, they take good care of me. The staff are very happy, work hard and are polite`. Care plans are detailed and inform staff of the action they must take to meet peoples individual care needs. The privacy and dignity of people who use the service is promoted and respected. The home supports and encourages people to be in control of their lives and be involved in activities both within the home and externally within the local community. People who use the service and their relatives / representatives spoke highly of the food they are provided with.
What has improved since the last inspection?
The last inspection identified seven requirements. Of these 4 have been addressed. These are regarding the standard of the kitchen, fitting appropriate locks to the toilet and bathroom doors, renewing the call bell system and improving the induction training for staff. A programme of maintenance and refurbishment is in place and it is evident that parts of the home have been redecorated and refurbished. A new heating and water system has been installed.
What the care home could do better:
3 requirements from the last inspection report remain in this report. These are regarding developing the adult protection policy and procedure, development of risk assessments and regular fire training and drills for the night staff. Further information should be included within the statement of purpose and service users guide and contracts completed for all people admitted to the home. Procedures and systems around medication should be reviewed to ensure that risks to people who use the service are minimised. The staffing arrangements at night should be reviewed to ensure that the care needs of all of the people who use the service can be met when needed.