This inspection was carried out on 4th March 2010.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Park House, Little Knowle The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Teresa Anderson Date of this annual service review: 1 5 0 2 2 0 1 0 Annual Service Review Page 1 of 6 Information about the service
Address of service: 11 Park Lane Little Knowle Budleigh Salterton Devon EX9 6QT 01395443303 01395443303 perry_pilkingtonparkhouse@hotmail.com Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : dementia mental disorder, excluding learning disability or dementia old age, not falling within any other category physical disability Mrs Mabel Eileen Lily Perry,Mrs Suzanne Lily Mary Pilkington Number of places (if applicable): Under 65 Over 65 0 0 0 0 27 27 27 27 Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Park House is a large detached property situated in a large garden approximately half a mile from Budleigh Salterton town centre. Bedroom accommodation is provided on the ground and first floors. The first floor bedrooms can be reached by a chair lift. The home provides personal care for up to 27 older people who may have physical needs or dementia. A comprehensive statement of purpose and service user guide is available at the home, which includes details about the philosophy of the home and details about living at the home. This is made available to all potential residents before
Annual Service Review Page 2 of 6 they make a decision about living at Park House. A copy of the most recent inspection report is also freely available. Current fees are available directly from the home. Services not included in this fee are chiropody, hairdressing and newspapers. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Surveys returned to us by people using the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We received the annual quality assurance assessment (AQAA) when we had asked for it. We got good information from the AQAA. It was detailed with evidence of how the service has continued to provide a good service since the last key inspection. This information included how the service involves people in the running of the home. This service sends out annual questionnaires to users of the service and to their supporters, including health and social care professionals. The service also involves individuals in how their needs can be best met, and act upon any comments received. Notice boards have been put up to ensure people are aware which staff are on duty, what the date is, and what is for lunch. This service provides free aromatherapy, yoga, manicures, and a range of social and occupational activities and entertainment. The service also provides free transport, to hospital out patients appointments and always make sure that someone accompanies residents to appointments or to the hosital. People who use the service, in surveys, told us that they get the care they need and that staff listen and act on what they say. Comments include this is a well run home with a dedicated matron and staff, the care and wellbeing of the residents is the first priority, this is a home with a warm and friendly atmosphere and staff are caring. We received two suggestions about what the home could do better. One was that staff should have their skills in caring for people with dementia further developed, perhaps through training. Another suggestion was that the lounge needs more fresh air. The person who wrote this said they understand that people need to kept warm, but that sometimes the lounge can become stuffy and stale. The Commission received one concern about this service in the last year. This was passed to the local authority to investigate. They did not uphold the concerns raised. The service has not received any concerns or complaints directly. Annual Service Review Page 4 of 6 We are kept up to date with all events at the home through notifications. What are we going to do as a result of this annual service review? We will carry out an unannounced key inspection, as already planned, according to the inspection programme. We will inspect the service at any time if we have concerns about the quality of this service or the safety of the people using this service. Annual Service Review Page 5 of 6 Reader Information
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