Inspection on 07/06/05 for Park Road 9

This inspection was carried out on 7th June 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Adequate. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Park Road 9 24/04/07

Park Road 9 28/11/05

Park Road 9 02/02/05

Park Road 9 07/07/04

Similar services:

Larch Avenue

Alderson Road 12

Cranworth Close Registered Care Home

The Cornerstone

John Street Nursing Home

Pennine Camphill

Whitwood Hall

Muston Road (70)

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOME ADULTS 18-65 9 Park Road 9 Park Road Harrogate North Yorkshire HG2 9BH Lead Inspector Terry Downey Unannounced 7 June 2005 09:30 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Adults 18-65. They can be found at www.dh.gov.uk or obtained from The Stationary Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 3 SERVICE INFORMATION Name of service 9 Park Road Address 9 Park Road, Harrogate, North Yorkshire, HG2 9BH Telephone number Fax number Email address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01423 521014 01423 521014 Foresight Residential Ltd Miss Abigail Ruth Burks Care Home 12 Category(ies) of Learning disability (12) registration, with number of places 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 4 SERVICE INFORMATION Conditions of registration: Learning disability with an associated sensory impairment. Date of last inspection 2nd February 2005 Brief Description of the Service: 9 Park Road is registered to provide residential personal and social care to 12 people with learning disabilities and associated sensory impairment. The home is situated a short distance from Harrogate town centre and with good access to the town’s services and amenities. The registered provider is Foresight Residential.There is no registered manager at present but a new manager has been appointed and will start work shortly and apply for registration. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This was an unannounced inspection carried out as part of the inspection process on 7th June 2005. At the time of the inspection the manager had left and the deputy was not on duty. Mrs Christine Flemming was the officer in charge and assisted with the inspection. During the course of the inspection it was possible to speak to eight residents and four members of staff. The inspection also involved a check on the requirements and recommendations from the previous inspection, a tour of the premises and a check on the records kept by the home. The inspection took 8.5 hours which included preparation and travelling time. All the residents and many of the staff have been at the home for many years so know each other well and have established routines. There was however the feeling that a fresh approach is still adopted to encourage and challenge the residents to help them to develop their skills. The home was clean, well decorated and furnished, and there was a pleasant atmosphere. Some residents were in the home doing life skills training others were at day services and two were having one to one care to carry out specific tasks. Those at one of the day services returned home for lunch so it was a busy time but staff and residents knew what they were doing and happily and efficiently went about their work. All the residents were pleased to talk about their home and said they felt in control of their lives and that the staff were encouraging and helpful and that it ‘ was a very nice place to live’. The inspection showed that the home was well organised and that the staff were aware of their duties, and the residents were well cared for and had full well structured lives. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 6 What the service does well: What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–5) Individual Needs and Choices (Standards 6-10) Lifestyle (Standards 11-17) Personal and Healthcare Support (Standards 18-21) Concerns, Complaints and Protection (Standards 22-23) Environment (Standards 24-30) Staffing (Standards 31-36) Conduct and Management of the Home (Standards 37 – 43) Scoring of Standards Statutory Requirements Identified During the Inspection 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 8 Choice of Home The intended outcomes for Standards 1 – 5 are: 1. 2. 3. 4. 5. Prospective service users have the information they need to make an informed choice about where to live. Prospective users’ individual aspirations and needs are assessed. Prospective service users’ know that the home that they will choose will meet their needs and aspirations. Prospective service users have an opportunity to visit and to “test drive” the home. Each service user has an individual written contract or statement of terms and conditions with the home. The Commission consider Standard 2 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 2, 5. Residents know that if they choose to live in the home that they will be well cared for. EVIDENCE: All the residents have lived at 9 Park Rd for several years but assessments involving residents’ family / carers and other professionals were carried out prior to admission to ensure that the staff could meet their needs. All residents have an individual contract and reasonable steps have been taken to ensure that it is explained to them. This makes sure that they are aware of the terms and conditions of their stay in the home and that their needs can be met by the staff in the home 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 9 Individual Needs and Choices The intended outcomes for Standards 6 – 10 are: 6. 7. 8. 9. 10. Service users know their assessed and changing needs and personal goals are reflected in their individual Plan. Service users make decisions about their lives with assistance as needed. Service users are consulted on, and participate, in all aspects of life in the home. Service users are supported to take risks as part of an independent lifestyle. Service users know that information about them is handled appropriately, and that their confidences are kept The Commission considers Standards 6, 7 and 9 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 6,7,8,9. The residents health and personal care needs are met and they are encouraged and supported to make choices about their daily lives. This helps them to have control over their lives in the home EVIDENCE: Comprehensive assessments and care plans identify their personal and social care needs. Although staff said they were updated regularly it was difficult to find where this was recorded. Risk assessments are included in the care plans so that both staff and residents are aware of the support required. The residents are involved in all aspects of running the home and it was clear that they valued and enjoyed this. Residents hold regular meetings to discuss issues related to the home and they found these helpful and a good way of being involved in the running of the home. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 10 Lifestyle The intended outcomes for Standards 11 - 17 are: 11. 12. 13. 14. 15. 16. 17. Service users have opportunities for personal development. Service users are able to take part in age, peer and culturally appropriate activities. Service users are part of the local community. Service users engage in appropriate leisure activities. Service users have appropriate personal, family and sexual relationships. Service users’ rights are respected and responsibilities recognised in their daily lives. Service users are offered a healthy diet and enjoy their meals and mealtimes. The Commission considers Standards 12, 13, 15, 16 and 17 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 11,13,14,15,16,17. Residents eat well and enjoy a wide range of activities both inside and out of the home and are part of the local community EVIDENCE: Each resident had an individual programme aimed at developing their skills and staff are available to support them. The staff are constantly looking for new activities which will interest the residents and provide further stimulation and development. All residents use the local facilities in Harrogate eg theatre, cinema, cafes, pubs, church. They said they felt part of the local community and enjoy Harrogate. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 11 The home has a cook who prepares the midday meal which the residents all enjoy. The cook knows their likes and dislikes and prepares the food the way they like it. The cook explained that fresh fruit, vegetables, and meat are delivered to the home when ordered, and she also has an account at a local supermarket. She considered that the budget is sufficient to meet the residents needs and provide a wholesome well balanced diet. She also said that the kitchen was well equipped and there was sufficient storage space. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 12 Personal and Healthcare Support The intended outcomes for Standards 18 - 21 are: 18. 19. 20. 21. Service users receive personal support in the way they prefer and require. Service users’ physical and emotional health needs are met. Service users retain, administer and control their own medication where appropriate, and are protected by the home’s policies and procedures for dealing with medicines. The ageing, illness and death of a service user are handled with respect and as the individual would wish. The Commission considers Standards 18, 19, and 20 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 18,19,20. The residents physical and emotional health needs are met. EVIDENCE: Residents have their personal support needs identified in their care plans and include instruction about how support is provided safely and according to the service users preference The home has very good communication with other professionals and agencies which ensures that the healthcare needs of residents are met when required. The home uses the Boots MDS system. All medication records were well maintained and the storage and administration meets with the requirements and is checked by the pharmacist. None of the service users at present administer their own medication. All staff are doing the accredited training in the administration of medication with York College which will ensure that they are up to date with current good practice. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 13 Concerns, Complaints and Protection The intended outcomes for Standards 22 – 23 are: 22. 23. Service users feel their views are listened to and acted on. Service users are protected from abuse, neglect and self-harm. The Commission considers Standards 22, and 23 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 22,23. Residents are protected from abuse, neglect, and self harm. EVIDENCE: The home has a detailed complaints procedure, in suitable formats for the residents. The residents said they would speak to staff if they had any concerns and felt happy that they would deal with it. The vulnerable adults procedure is available in the home and training of staff has been recorded. The officer in charge was not fully aware of the procedure and it is recommended that it should be part of the staff meeting agenda at least quarterly so the staff become familiar with the process. There were no concerns about residents not being protected. All the residents go out regularly and meet with many people who could be advocates for them if they were not being cared for properly. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 14 Environment The intended outcomes for Standards 24 – 30 are: 24. 25. 26. 27. 28. 29. 30. Service users live in a homely, comfortable and safe environment. Service users’ bedrooms suit their needs and lifestyles. Service users’ bedrooms promote their independence. Service users’ toilets and bathrooms provide sufficient privacy and meet their individual needs. Shared spaces complement and supplement service users’ individual rooms. Service users have the specialist equipment they require to maximise their independence. The home is clean and hygienic. The Commission considers Standards 24, and 30 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 24,25,28,30. The home is clean, and well decorated and furnished and provides a comfortable place to live. EVIDENCE: Residents are encouraged to choose their own decorations and furniture in their rooms and to provide their own personal items which makes it their own private space. The communal rooms are well furnished and decorated and residents said they were happy to bring people into the home. The home was clean and hygienic and free from offensive odours. There is an infection control policy to alert staff and ensure good hygiene practices. The home has a planned maintenance programme to ensure that it is kept safe and comfortable. Residents said it was a very nice place to live. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 15 Staffing The intended outcomes for Standards 31 – 36 are: 31. 32. 33. 34. 35. 36. Service users benefit from clarity of staff roles and responsibilities. Service users are supported by competent and qualified staff. Service users are supported by an effective staff team. Service users are supported and protected by the home’s recruitment policy and practices. Service users’ individual and joint needs are met by appropriately trained staff. Service users benefit from well supported and supervised staff. The Commission considers Standards 35 the key standard to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 31,32,33,35. The staff are well trained and well organised which ensures that residents feel supported and staff are aware of their duties. Bank staff must be included in training programmes to ensure the safety of the residents. EVIDENCE: The staff rota is organised around the needs of the residents who all felt supported by them. Staff also felt that there were enough staff on each duty to meet the needs of the residents. A key worker system operates in the home. Residents felt that this was helpful to have someone to work closely with. Staff also felt that it helped the residents especially with communicating their care needs. Some senior staff work occasional 14 hour shifts which is not considered good practice. This has been discussed over several inspections and staff have discussed this with residents who feel that they are happy for them to continue as they provide a consistent level of support during that shift. Staff training is on going and relates to the specific needs of the residents which makes staff more confident in their role. Bank staff are not included in fire training, POVA training, or health and safety training and this must be addressed. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 16 Conduct and Management of the Home The intended outcomes for Standards 37 – 43 are: 37. 38. 39. 40. 41. 42. 43. Service users benefit from a well run home. Service users benefit from the ethos, leadership and management approach of the home. Service users are confident their views underpin all self-monitoring, review and development by the home. Service users’ rights and best interests are safeguarded by the home’s policies and procedures. Service users’ rights and best interests are safeguarded by the home’s record keeping policies and procedures. The health, safety and welfare of service users are promoted and protected. Service users benefit from competent and accountable management of the service. The Commission considers Standards 39, and 42 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for standard(s) 39,42. The health, safety and welfare of the residents is promoted but gaps exist which could put residents at risk. EVIDENCE: All residents have been at the home for many years and they were satisfied that it was run as they wanted. The home has applied for the RNIB Accreditation Scheme and all staff have had the training and are just awaiting the approval. This includes a quality assurance system aimed at seeking the views of residents and other stakeholders. All full time staff have health and safety training and were aware of the issues. As mentioned previously bank staff are not included. All records relating to health and safety were well maintained with the exception of the water temperature checks. These showed that on three separate occasions water was found to be too hot but there was no evidence of any action taken. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 17 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Adults 18-65 have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME CONCERNS AND COMPLAINTS Standard No 1 2 3 4 5 Score x 3 x x 3 Standard No 22 23 ENVIRONMENT Score 3 1 INDIVIDUAL NEEDS AND CHOICES Standard No 6 7 8 9 10 LIFESTYLES Score 2 3 3 3 x Score Standard No 24 25 26 27 28 29 30 STAFFING Score 3 3 x x 3 x 3 Standard No 11 12 13 14 15 16 17 3 x 3 3 3 3 3 Standard No 31 32 33 34 35 36 Score 3 3 3 x 1 x CONDUCT AND MANAGEMENT OF THE HOME PERSONAL AND HEALTHCARE SUPPORT Standard No 18 19 20 21 9 Park Road Score 3 3 3 x Standard No 37 38 39 40 41 42 43 Score x x 3 x x 1 x J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 18 no Are there any outstanding requirements from the last inspection? STATUTORY REQUIREMENTS This section sets out the actions which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. 1. Standard 23 Regulation 13 Requirement Staff must be made aware of the protection of vulnerable adults procedure and this should be reinforced regularly at staff meetings / supervison sessions. Records must be maintained of any action taken following any faults detected when checking the hot water temperatures. Timescale for action 11th July 2005 2. 42 13 11th July 2005 RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. 1. Refer to Standard 6 Good Practice Recommendations Care plans must be reviewed 6 monthly and staff should be made aware of the outcomes. 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 19 Commission for Social Care Inspection York Area Office Unit 4, Triune Court Monks Cross York, YO32 9GZ National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI 9 Park Road J53_J04_S61604_Park Road (9)_V229288_070605_Stage 4.doc Version 1.30 Page 20 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. 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