Random inspection report
Care homes for older people
Name: Address: Pendale Retirement Home 6/8 Greystoke Place Blackpool Lancashire FY4 1NR zero star poor service 15/12/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Wesley Cornwell Date: 0 2 0 3 2 0 1 0 Information about the care home
Name of care home: Address: Pendale Retirement Home 6/8 Greystoke Place Blackpool Lancashire FY4 1NR 01253342191 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Pendale Care Limited care home 23 Number of places (if applicable): Under 65 Over 65 23 old age, not falling within any other category Conditions of registration: 0 The maximum number of service users who can be accommodated is 23. The registered person may provide the following category of service only: Care home only: Code PC, to service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP. Date of last inspection Brief description of the care home Pendale Care Home provides 24-hour care and accommodation to 23 older people of both sexes. The home is situated in a residential area in the south of Blackpool and is close to the sea front. There is a small parking area for visitors at the front of the building. The home has 23 single bedrooms all with an en-suite facility. The ground floor comprises of two lounges and a dining room with the front lounge overlooking the Solarium Gardens and the promenade. The home has a passenger lift, which people
Care Homes for Older People Page 2 of 9 1 5 1 2 2 0 0 9 Brief description of the care home can use independently. The home has a Statement of Purpose and Service User Guide providing information about the care provided, the qualifications and experience of the owners and staff and the services residents can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is available from the owner to help people make an informed choice whether to move into the home. The range of fees at the home are two hundred and seventy seven pounds and twenty pence to three hundred and nineteen pounds and forty one pence covering all aspects of care, food and accommodation. The Home owner provided this information on the 5th February 2010. Hairdressing is provided free of charge unless people wish to make their own arrangements. Care Homes for Older People Page 3 of 9 What we found:
This unannounced random inspection was carried out to assess the progress made by the home in addressing requirements made by the Care Quality Commission following previous inspections undertaken in September and December 2009 and ensure the homeowners had complied with an enforcement notice issued in respect of the homes financial records. The inspection included a site visit to the home where we looked at financial and staff records, undertook a tour of the building, spoke to two people who live there and the manager. We looked at the contracts of residence that have been issued by the home owners since the last inspection and found that they explained to people the fees they are being charged and the services they can expect to receive on moving into the home. The contract explained to people that they would be given one months notice if their fees were to be reviewed and the period of notice both parties should provide in writing if they wished to terminate the agreement. The contracts we saw had been signed by the person living at the home or their representative confirming they were happy with the terms and conditions being offered. One person we spoke to confirmed they had been provided with a copy of their contract. The care plan records we looked had documented the arrangements in place at the home for handling the personal monies of the people in their care. The care plan had been signed by the person or their Representative confirming these had been discussed with them and they agreed with the arrangements in place. We looked at the savings records in respect of one person unable to handle their own finances and found these were being well maintained ensuring their interests were being safeguarded. We found financial records in respect of peoples accommodation charges and payments were being retained at the home and were available for inspection. These clearly showed when people had been invoiced by the homeowners and when payment had been received. One person who has a private arrangement with the homeowners had recently received a statement of account. The statement had been settled and receipt issued by the homes manager confirming payment had been received. The records we saw were well maintained confirming the financial interests of people are being safeguarded. Since our last visit the homes complaints procedure has been amended to make it clear to people that their complaints will be responded to within 28 days and they will be informed of any action that is to be taken following investigation. The procedure was on display in prominent positions around the home for the attention of people living in the home and their visitors. The people we spoke to told us they knew how to make a complaint if they were unhappy. All said they were happy and had no reason to make a complaint. The homeowners have purchased a training package for their staff to receive training about the protection of vulnerable adults and gain a clear understanding of the procedures to be followed in the event of any allegations or suspicion of abuse or neglect. When we visited the manager was in the process of implementing the training package.
Care Homes for Older People Page 4 of 9 She told us all staff employed by the home will be attending the training and regular refresher updates will be provided. This should ensure the people living in the home are protected and safe. There have been no new staff members employed to work at the home since our last visit. The manager told us she was in the process of recruiting a new staff member who she had recently interviewed. We looked at the documentation received and the procedures being followed by the manager and this confirmed thorough and robust systems are now in place for recruiting staff members ensuring the protection of people living there. A tour of the building confirmed there hasnt been much progress in upgrading the environmental standards since the last inspection. Accommodation on the second floor remains empty and a number of rooms on the first floor are unoccupied. The furnishings and decor in these rooms are looking tired and in need of refurbishment. The rooms that were being occupied were clean and tidy and one person who was being cared for in bed looked comfortable and well cared for. The manager told us she has discussed the environmental standards with the homeowners and there are plans for some refurbishment work to be implemented. The home is still without a manager who has been registered with the Commission and accountable for the day to day service being provided. What the care home does well: What they could do better:
A redecoration and refurbishment programme should be implemented to provide a pleasant and comfortable environment for people to live. The home is presently without a manger who is registered with the Commission. The owner of the home knows this matter needs to be addressed. The acting manager told us the homeowners have discussed the situation with her and have informed her they are looking to recruit a manager who is qualified and experienced and who will run the home for the benefit of the people who live there.
Care Homes for Older People Page 5 of 9 If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 19 23 An ongoing refurbishment programme must be implemented to improve the environmental standards being provided. This will ensure people live in a well maintained and comfortable environment. 22/03/2010 2 31 9 The person in day to day control of the home must apply to be registered with the Commission. This will ensure the home is being run for the benefit of the people who live there. 25/02/2010 Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
