Random inspection report
Care homes for older people
Name: Address: Pendale Retirement Home 6/8 Greystoke Place Blackpool Lancashire FY4 1NR two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Wesley Cornwell Date: 0 2 0 9 2 0 0 9 Information about the care home
Name of care home: Address: Pendale Retirement Home 6/8 Greystoke Place Blackpool Lancashire FY4 1NR 01253342191 Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Pendale Care Limited care home 23 Number of places (if applicable): Under 65 Over 65 23 old age, not falling within any other category Conditions of registration: 0 The registered person may provide the following category of service only: Care home only: Code PC, to service users of the following gender: Either. Whose primary care needs on admission to the home are within the following categories: Old age, not falling within any other category: Code OP. The maximum number of service users who can be accommodated is 23. Date of last inspection Brief description of the care home Pendale Care Home provides 24-hour care and accommodation to 23 older people of both sexes. The home is situated in a residential area in the south of Blackpool and is close to the sea front. There is a small parking area for visitors at the front of the building. The home has 23 single bedrooms all with an en-suite facility. The ground floor comprises of two lounges and a dining room with the front lounge overlooking the Solarium Gardens and the promenade. The home has a passenger lift, which people can use independently. The home has a Statement of Purpose and Service User Guide
Care Homes for Older People Page 2 of 8 Brief description of the care home providing information about the care provided, the qualifications and experience of the owners and staff and the services residents can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is available from the owner to help people make an informed choice whether to move into the home. The range of fees at the home are two hundred and forty one pounds and fifteen pence to three hundred pounds covering all aspects of care, food and accommodation. The owner provided this information on the 2nd September 2009. Hairdressing is provided free of charge unless people wish to make their own arrangements. Care Homes for Older People Page 3 of 8 What we found:
Due to the nature of this inspection the Responsible Individual of the company owning the home (company representative) was given notice that the inspection was taking place to ensure the documentation that we needed to inspect would be available. The inspection was carried out as part of an on-going adult safeguarding investigation. A representative from the local authority was present during the inspection. To undertake this focused inspection we spoke to the person nominated by the company as having responsibility for the care home. We looked at the records relating to individual service users personal monies being retained by the home. Other records relating to accommodation charges were not available in the home. It was evident that an allegation of financial irregularities had been made by a person living at the home in August 2008 which involved a senior staff member. The company representative did not inform the Commission or any other agency of the allegation at the time. An Annual Service Review of the home was undertaken in July 2009 and the home were required to submit to the Commission an Annual Quality Assurance Assessment (AQAA) which is a comprehensive document used to demonstrate to the Commission how well the home is meeting the needs of the people who live there. Other information needs to be submitted in the AQAA to show that the home is operating in a way which meets the requirements of the law. No mention of the allegation or how it was being managed was documented in the AQAA. Information about the incident only came to light when an Inspector telephoned the home for information required to complete the Annual Service Review. The lack of information provided to the Commission and reporting to other relevant agencies demonstrates a lack of judgment and serious omission on the part of the company owning the home. It was evident that safeguarding policies were in place and available at the home indicating the procedure to be followed should an allegation of financial abuse be made. These procedures were not followed. At the time of the inspection records and receipts for monies being retained for people living at the home for the period of 2006 and 2008 were looked at. The records seen were in a state of disarray and it was not possible to audit these effectively in the home. As a result of this copies of records and receipts were taken from the home for further analysis. Other records which the company representative had been asked to be made available and which related to information about accommodation fees and other charges made by the home were unavailable. The company representative stated these were with the homes accountants. These are records which should be available in the home for inspection purposes at all times. The fact that they remained unavailable despite these being requested to be available in the home prior to the inspection is unacceptable. The company representative agreed to make these available to the local authority for their safeguarding investigation within 21 days of this inspection. What the care home does well:
This inspection was undertaken to focus specifically on the management arrangements in place at the home and obtain copies of financial records as part of an ongoing safeguarding referral. The inspection was limited in focus and undertaken as part of an adult safeguarding investigation.
Care Homes for Older People Page 4 of 8 What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 32 37 The process of running the 11/09/2009 home must be open and transparent with all incidents that occur within the home including allegations of abuse being reported without delay. This will ensure that effective systems are in place for the safeguarding of vulnerable people. 2 37 17 Financial records must be well maintained and kept securely at the home and availble for inspection. The finacial interests of people are safeguarded by the homes accounting and finacial procedures. 24/09/2009 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
