Annual service review
Name of Service: Riverside The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Jo Palmer Date of this annual service review: 1 1 0 5 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Riverside Westbury Sherborne Dorset DT9 3QZ 01935812046 F/P01935812046 riversidehouse@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Conditions of registration: Riverside Nursing Home Limited Number of places (if applicable): Under 65 Over 65 0 39 One named person (as known to CSCI) under the age of 65 may be accommodated to receive care. Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Riverside is located on the outskirts of Sherborne, within level walking distance of the town centre. The home is owned by Riverside Nursing Home Ltd; the director and responsible person is Mr Farhad Pardhan. The home is registered to provide residential nursing care to a maximum of 39 people. A registered nurse is on duty throughout each 24-hour period. Mrs Judith Maidment is the registered manager; she is a trained nurse with extensive experience of nursing in a residential setting. Accommodation is on the ground and first floors and provides 25 single and 7 shared bedrooms, a lounge/dining room on the ground floor, conservatory, first floor lounge and an additional visitors area. A passenger lift provides level access to all
Annual Service Review Page 2 of 6 None parts of the home. A section of ground floor corridor is slightly sloped, to overcome the necessity for stairs between the original building and a later constructed extension. Assisted bathroom and toilet facilities are provided and most bedrooms have en-suite toilets. Laundering of clothing and household linen is carried out within the home at no additional cost to residents; items requiring dry cleaning are charged additionally because it is necessary to send them out of the home for this service. A hairdresser visits the home each week; there is an additional charge for this service. Fees are charged weekly; at present fees range between #600 and #750 (for the larger bedrooms) per person. Information regarding the subjects Value for Money and Fair Terms in Contracts can be obtained from the web link: www.oft.gov.uk A report entitled Care Homes in the UK - A Market Study is available on web link http:/www.oft.gov.uk/NR/rdonlyres/5362CA9D-764D-4636-A4B1A65A7AFD347B/0/oft780.pdf Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection. This included the annual quality assurance assessment (AQAA) that was completed by the service and returned to us on 16th April 2009. The AQAA is a selfassessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. We also looked at notifications received. These are a legal requirement; the service must tell us about certain things that happen in the service. The report of the previous inspection undertaken on 16th May 2007 was also considered in this review. What has this told us about the service? The home sent us their annual quality assurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. In the completed AQAA, Judith Maidment, the registered manager at Riverside Nursing Home has identified what they feel they do well which gives no cause for concern about the service, which is consistent with the last key inspection undertaken May 2007, which made no requirements of the service. In the AQAA Judith Maidment has identified that improvements in the next 12 months will include a review of all care plan documentation and creation of an indexing system, an audit of social activity and action plan to move social care forward, changes and refurbishment of some of the living space and increase and develop staff training programmes. The data provided with the AQAA tells us about the level of occupancy in the home and an outline of the dependencies of service users, the data also provides information about the staffing levels and competencies. Although some anomalies, a discussion with Judith Maidment clarified these figures. There are 22 full time care staff employed and 4 part time, 15 of these staff members (72 ) have achieved NVQ level 2 or equivalent and the remaining 7 care staff are undertaking the award. There are 6 full time registered nurses and 2 part time. Correspondence and communications held on file relating to reported incidents have been well managed by the service (The Care Homes Regulations (CHR 2001) expect homes to inform the Commission about certain incidents or events in the home, these are called notifications under regulations 37 of the CHR) A review of notifications sent to us shows that they keep us informed of any incidents or events in the home that may affect the well being of residents. In telephone discussion with Judith Maidment it was evident how reported incidents are being investigated and progressed in accordance with statutory guidelines. We have not received any surveys from service users giving their views on the service and care provided although it is evident from the completed AQAA that Riverside Nursing Home uses an internal quality assurance audit using surveys and questionnaires to residents and relatives and regular meetings with residents individually to discuss and review their care progress. Staff meetings and staff supervision are also carried out and used for quality audit purposes. Annual Service Review Page 4 of 6 What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by May 2010 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
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