Annual service review
Name of Service: Sevenfields Resource Centre The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Shelagh Murphy Date of this annual service review: 0 9 0 6 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 239 Ben Lane Wisewood Sheffield S6 4SB 01142348993 01142311650 none None Sheffield City Council Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : old age, not falling within any other category Number of places (if applicable): Under 65 Over 65 0 27 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sevenfields is a care home providing rehabilitation and respite care for 27 people. Sevenfields is owned by Sheffield City Council and is situated in the Wisewood area close the shops and other local amenities and on a main bus route. The home is purpose built and has recently been completely refurbished. All bedrooms are for single occupancy none have en-suite facilities. There are lawned areas to the back of the property where residents can sit out. Although there are some permanent residents at the home no further referrals are being accepted for permanent care beds, as the home is to concentrate on specialist rehabilitation and respite care. There is no charge for the first six weeks of rehabilitation at Sevenfields. After this charges may be applicable and are means tested. Additional charges are made for hairdressing, newspapers, chiropody and toiletries. A copy of the most recent inspection report is available to read in the home and can be requested from the reception area. None. Annual Service Review Page 2 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we received, or asked for, since the last key inspection. This included, The Annual Quality Assurance Assessment or AQAA report that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Any surveys returned to us by people using the service. Information we have about how the service managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspections and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality assurance assessment or AQAA report when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that the home is still providing an excellent service and that they know what further improvements they need to make. For example the AQAA report stated that the service will continue to listen to people who use the services at the home. They say they do this by holding, Regular meetings with service users. They also tell us that they, Send out customer surveys to people, their relatives and other professionals and, Feedback from these routes is followed up and changes made as required. This is positive as it demonstrates how the views of people using the service are promoted and incorporated in developments in the service. The AQAA report also tells us that people have regular reviews of their care plans. This should ensure peoples needs are met appropriately. The AQAA report also stated that as a result of listening to people the service has improved the nutritional content of meals and the dining experience for people at the home. They told us, Service users have been fully involved in the development of menus and a quality assurance document , which focuses on the whole dining experience. This is positive as it has focused on service users experience of meal times at the home. Annual Service Review Page 3 of 5 The manager goes on to tell us that in order to improve the service over the next year what they intend to do. We are going to work in partnership with the Care Homes Best Practice group, to provide specific health care training to our staff, on for example, Depression and Diabetes. And, We have set up a working group to ensure all staff are aware of the implications of the Mental Capacity Act and the Deprivation of Liberty Act . This is very positive as it shows the provider is being proactive to protect peoples health, welfare and rights. The AQAA report tells us that they also intend to improve activities and opportunities for people who use the service by, Implementing plans for employing an activities coordinator, to meet with people to devise an activities program to meet their needs. All of these developments at the service are very positive and should improve people experience of the service and ultimately their opportunities. None of the people living in the home have completed and returned surveys to us. The AQAA report tells us that the service has an experienced and stable staff team and that over 90 per cent of the staff have NVQ2 in Care awards. This is extremely good and shows the services commitment to supporting staff in developing their skills and knowledge. None of the staff who work at the home completed and returned surveys to us. None of the Health professionals that we sent surveys to returned them to us. The home continues to let us know about things that have happened since our last key inspection and they have shown that they have managed issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. There has been one complaint made to the service over the last year. This was not upheld. We have not received any concerns or comments from relatives of people who use the service over the last year. There have been no adult safeguarding referrals made over the last year from the service. And no adult safeguarding investigations have been carried out with anyone at the service. What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 23 June 2010. However, we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 4 of 5 Reader Information
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