Inspection on 21/12/05 for Sidney Gale House

This inspection was carried out on 21st December 2005.

CSCI has not published a star rating for this report, though using similar criteria we estimate that the report is Good. The way we rate inspection reports is consistent for all houses, though please be aware that this may be different from an official CSCI judgement.

The inspector made no statutory requirements on the home as a result of this inspection and there were no outstanding actions from the previous inspection report.

Other inspections for this house

Sidney Gale House 25/06/07

Sidney Gale House 07/07/05

Sidney Gale House 18/01/05

Sidney Gale House 07/04/04

Similar services:

Fairfields Country Rest Home

Queensmount

Poldhu

Trevaylor Manor

Didsbury Court Rest Home

Belma

Hunters Care Centre

Manor Lodge

Extracts from inspection reports are licensed from CQC, this page was updated on 09/07/2008.

CARE HOMES FOR OLDER PEOPLE Sidney Gale House Flood Lane Bridport Dorset DT6 3QG Lead Inspector Gloria Ashwell Unannounced Inspection 21st December 2005 10:30 X10015.doc Version 1.40 Page 1 The Commission for Social Care Inspection aims to: • • • • Put the people who use social care first Improve services and stamp out bad practice Be an expert voice on social care Practise what we preach in our own organisation Reader Information Document Purpose Author Audience Further copies from Copyright Inspection Report CSCI General Public 0870 240 7535 (telephone order line) This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. Extracts may not be used or reproduced without the express permission of CSCI www.csci.org.uk Internet address Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 2 This is a report of an inspection to assess whether services are meeting the needs of people who use them. The legal basis for conducting inspections is the Care Standards Act 2000 and the relevant National Minimum Standards for this establishment are those for Care Homes for Older People. They can be found at www.dh.gov.uk or obtained from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering: www.tso.co.uk/bookshop This report is a public document. Extracts may not be used or reproduced without the prior permission of the Commission for Social Care Inspection. Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 3 SERVICE INFORMATION Name of service Sidney Gale House Address Flood Lane Bridport Dorset DT6 3QG Telephone number Fax number Email address Provider Web address Name of registered provider(s)/company (if applicable) Name of registered manager (if applicable) Type of registration No. of places registered (if applicable) 01308 423782 01308 423965 Dorset County Council Mairi Elisabeth Manvell Care Home 44 Category(ies) of Dementia - over 65 years of age (14), Old age, registration, with number not falling within any other category (30) of places Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 4 SERVICE INFORMATION Conditions of registration: 1. 2. 3. Staffing levels must be those determined in accordance with guidance recommended by the Department of Health. Two named persons (as known to the Commission for Social Care Inspection) under the age of 65 with dementia may be accommodated at any one time. One named person (as known to the Commission for Social Care Inspection) may be accommodated in the category PD. 7th July 2005 Date of last inspection Brief Description of the Service: Sidney Gale House is a purpose built home situated approximately ½ mile from the town centre providing care and accommodation for elderly people. The home is owned and managed by Dorset County Council Social Services Directorate; Mrs Mairi Manvell is the manager and Mr Harry Capron the registered person. The manager has overall responsibility for the home which provides care for up to 44 residents within the categories of old age (OP), dementia over 65 years of age (DE (E)) and mental disorder over the age of 65 years of age (MD (E)), with 9 of these places available for respite care. The home accommodates residents in single bedrooms arranged over three floors in six units (two on each floor). Each unit has a communal room, kitchenette, bathrooms and toilets. There is a small smokers lounge on the first floor. None of the bedrooms has en suite hygiene facilities, close to all bedrooms there are toilets and bathrooms suitable for residents with mobility difficulties. Ground floor rooms include offices, a hairdressing room, activities room, laundry, large commercial kitchen and a large lounge with toilets and a kitchen for residents use. The home is surrounded by gardens mainly laid to lawn with mature trees and a paved area at the side of the home. There is a car park and a nearby bus stop, for buses to and from the centre of Bridport. Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 5 SUMMARY This is an overview of what the inspector found during the inspection. This inspection was one of the two statutory inspections required in accordance with the Care Standards Act 2000. The previous inspection took place during July 2005; since that inspection no complaints against the home have been received or investigated. The inspector spoke to many residents, and together with manager Mrs Manvell considered other evidence relating to the National Minimum Standards, as described in this report. Additional information used to inform the inspection process included the reports routinely sent to the Commission by the provider organisation and the Comment Cards completed and returned to the Commission since the previous inspection from residents and health and social care professionals. The cards indicated high levels of satisfaction. In recognition of the circumstances and history of this home, which is known to routinely meet the National Minimum Standards this inspection was relatively brief in duration and focussed on discussion with residents and assessment of only the most essential standards. Standards assessed and found met during the previous inspection were not reassessed during this inspection; this report should therefore be read in conjunction with the report of the previous inspection. What the service does well: Sidney Gale House provides residents with a very good quality of life and social care, in comfortable surroundings providing privacy, companionship and assistance when needed. Residents are encouraged and assisted to maintain independence whenever possible. Staff relate well to service users. The quality of life and standard of social care is exceptionally good; appropriate and well organised activities regularly take place and there are occasional excursions. Staff are encouraged to undertake training in related subjects and are supported and supervised in their work. Standards of user satisfaction are very high. Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 6 What has improved since the last inspection? What they could do better: Please contact the provider for advice of actions taken in response to this inspection. The report of this inspection is available from enquiries@csci.gsi.gov.uk or by contacting your local CSCI office. Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 7 DETAILS OF INSPECTOR FINDINGS CONTENTS Choice of Home (Standards 1–6) Health and Personal Care (Standards 7-11) Daily Life and Social Activities (Standards 12-15) Complaints and Protection (Standards 16-18) Environment (Standards 19-26) Staffing (Standards 27-30) Management and Administration (Standards 31-38) Scoring of Outcomes Statutory Requirements Identified During the Inspection Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 8 Choice of Home The intended outcomes for Standards 1 – 6 are: 1. 2. 3. 4. 5. 6. Prospective service users have the information they need to make an informed choice about where to live. Each service user has a written contract/ statement of terms and conditions with the home. No service user moves into the home without having had his/her needs assessed and been assured that these will be met. Service users and their representatives know that the home they enter will meet their needs. Prospective service users and their relatives and friends have an opportunity to visit and assess the quality, facilities and suitability of the home. Service users assessed and referred solely for intermediate care are helped to maximise their independence and return home. The Commission considers Standards 3 and 6 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): Standard 3 was assessed and found met at the previous inspection The home does not provide intermediate care so Standard 6 does not apply. EVIDENCE: Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 9 Health and Personal Care The intended outcomes for Standards 7 – 11 are: 7. 8. 9. 10. 11. The service user’s health, personal and social care needs are set out in an individual plan of care. Service users’ health care needs are fully met. Service users, where appropriate, are responsible for their own medication, and are protected by the home’s policies and procedures for dealing with medicines. Service users feel they are treated with respect and their right to privacy is upheld. Service users are assured that at the time of their death, staff will treat them and their family with care, sensitivity and respect. The Commission considers Standards 7, 8, 9 and 10 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 7, 8, 9 & 10 were found met at the previous inspection Risk assessments form the basis for care plans and daily records describe the care of each resident. Staff are familiar with each resident’s needs and circumstances. Staff involved in handling medicines receive related training. EVIDENCE: Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 10 Daily Life and Social Activities The intended outcomes for Standards 12 - 15 are: 12. 13. 14. 15. Service users find the lifestyle experienced in the home matches their expectations and preferences, and satisfies their social, cultural, religious and recreational interests and needs. Service users maintain contact with family/ friends/ representatives and the local community as they wish. Service users are helped to exercise choice and control over their lives. Service users receive a wholesome appealing balanced diet in pleasing surroundings at times convenient to them. The Commission considers all of the above key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 12 (Standards 13, 14 & 15 were met at the previous inspection) The quality of life and standard of social care is exceptionally good. EVIDENCE: The inspector spoke to a number of residents and the visiting relatives of 2 residents; all expressed satisfaction with the home, including the frequency and variety of recreational and social activities. At the time of the inspection a group of residents were baking in the activity room kitchen, while others watched television in small lounges, spoke with each other and staff, read books and newspapers and were generally engaged in the activities of their choosing. At intervals during the day various residents were seen to be entering and leaving the home, for shopping trips, visiting friends etc. Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 11 Complaints and Protection The intended outcomes for Standards 16 - 18 are: 16. 17. 18. Service users and their relatives and friends are confident that their complaints will be listened to, taken seriously and acted upon. Service users’ legal rights are protected. Service users are protected from abuse. The Commission considers Standards 16 and 18 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 16 & 18 were assessed and found met at the previous inspection The home has implemented a suitable complaints procedure. The home has developed and implemented written policies and procedures for the protection of residents from abuse or neglect and has provided staff with associated training. EVIDENCE: Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 12 Environment The intended outcomes for Standards 19 – 26 are: 19. 20. 21. 22. 23. 24. 25. 26. Service users live in a safe, well-maintained environment. Service users have access to safe and comfortable indoor and outdoor communal facilities. Service users have sufficient and suitable lavatories and washing facilities. Service users have the specialist equipment they require to maximise their independence. Service users’ own rooms suit their needs. Service users live in safe, comfortable bedrooms with their own possessions around them. Service users live in safe, comfortable surroundings. The home is clean, pleasant and hygienic. The Commission considers Standards 19 and 26 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): Standards 19 & 26 were assessed and found met at the previous inspection EVIDENCE: Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 13 Staffing The intended outcomes for Standards 27 – 30 are: 27. 28. 29. 30. Service users’ needs are met by the numbers and skill mix of staff. Service users are in safe hands at all times. Service users are supported and protected by the home’s recruitment policy and practices. Staff are trained and competent to do their jobs. The Commission consider all the above are key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 30 (Standards 27 & 29 were found met at the previous inspection) Staff receive appropriate training and are competent to carry out their jobs. All staff are properly supervised. The home meets the recommended standard for at least 50 of care staff to hold a National Vocational Qualification in care. EVIDENCE: All new staff undertake induction training. Staff receive training appropriate to their needs and are supported and encouraged to train for National Vocational Qualifications. Staff trained in First Aid and health care are on duty in the home at all times. Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 14 Management and Administration The intended outcomes for Standards 31 – 38 are: 31. 32. 33. 34. 35. 36. 37. 38. Service users live in a home which is run and managed by a person who is fit to be in charge, of good character and able to discharge his or her responsibilities fully. Service users benefit from the ethos, leadership and management approach of the home. The home is run in the best interests of service users. Service users are safeguarded by the accounting and financial procedures of the home. Service users’ financial interests are safeguarded. Staff are appropriately supervised. Service users’ rights and best interests are safeguarded by the home’s record keeping, policies and procedures. The health, safety and welfare of service users and staff are promoted and protected. The Commission considers Standards 31, 33, 35 and 38 the key standards to be inspected at least once during a 12 month period. JUDGEMENT – we looked at outcomes for the following standard(s): 33, 35 & 38 The home is well managed and staff understand their work and receive training appropriate to their needs. Discussion with residents indicated they are very satisfied with the home. Residents are satisfied with the home and feel staff care for them well and put them at their ease. With the exception of the personal allowances of some residents, the home does not manage the finances of residents. Service users and staff are properly protected from harm and their wellbeing is promoted. Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 15 EVIDENCE: Mrs Mairi Manvell is the registered manager of Sidney Gale House; she possesses NVQ4 in management in care and is suitably experienced. The home has arranged for provision of a ‘Suggestion Box’; there are periodic Residents Meetings and ‘user satisfaction’ questionnaires have been issued to ensure that residents and their representatives remain satisfied with all aspects of the home. With the exception of the personal allowances of some residents (for which all transactions are confirmed by receipt), the home does not manage the finances of residents. At all times there are staff on duty in the home trained in First Aid and with knowledge of how to deal with accidents and health emergencies. Residents indicated they are extremely well satisfied with Sidney Gale House; they said they feel safe and well cared for. Records of fire safety equipment checks and tests, staff fire safety training and fire drills show that these essential aspects receive appropriate attention. The inspector was shown records indicating the safety of the premises and equipment including the water supply and gas and electrical installations. Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 16 SCORING OF OUTCOMES This page summarises the assessment of the extent to which the National Minimum Standards for Care Homes for Older People have been met and uses the following scale. The scale ranges from: 4 Standard Exceeded 2 Standard Almost Met (Commendable) (Minor Shortfalls) 3 Standard Met 1 Standard Not Met (No Shortfalls) (Major Shortfalls) “X” in the standard met box denotes standard not assessed on this occasion “N/A” in the standard met box denotes standard not applicable CHOICE OF HOME Standard No Score 1 2 3 4 5 6 ENVIRONMENT Standard No Score 19 20 21 22 23 24 25 26 X X X X X N/A HEALTH AND PERSONAL CARE Standard No Score 7 X 8 X 9 X 10 X 11 X DAILY LIFE AND SOCIAL ACTIVITIES Standard No Score 12 3 13 X 14 X 15 X COMPLAINTS AND PROTECTION Standard No Score 16 X 17 X 18 X X X X X X X X X STAFFING Standard No Score 27 X 28 X 29 X 30 3 MANAGEMENT AND ADMINISTRATION Standard No 31 32 33 34 35 36 37 38 Score X X 3 X 3 X X 3 Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 17 Are there any outstanding requirements from the last inspection? No STATUTORY REQUIREMENTS This section sets out the actions, which must be taken so that the registered person/s meets the Care Standards Act 2000, Care Homes Regulations 2001 and the National Minimum Standards. The Registered Provider(s) must comply with the given timescales. No. Standard Regulation Requirement Timescale for action RECOMMENDATIONS These recommendations relate to National Minimum Standards and are seen as good practice for the Registered Provider/s to consider carrying out. No. Refer to Standard Good Practice Recommendations Sidney Gale House DS0000032141.V274481.R01.S.doc Version 5.1 Page 18 Commission for Social Care Inspection Poole Office Unit 4 New Fields Business Park Stinsford Road Poole BH17 0NF National Enquiry Line: 0845 015 0120 Email: enquiries@csci.gsi.gov.uk Web: www.csci.org.uk © This report is copyright Commission for Social Care Inspection (CSCI) and may only be used in its entirety. 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