Annual service review
Name of Service: Constance Way The quality rating for this care home is: The rating was made on: three star excellent service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Sughra Nazir Date of this annual service review: 2 9 0 6 2 0 0 9 Annual Service Review Page 1 of 5 Information about the service
Address of service: 2 Constance Way Leicester Place Leeds West Yorkshire LS7 1HX 01132457991 01132457993 constanceway@signhealth.org.uk www.signcharity.org.uk SIGN Telephone number: Fax number: Email address: Provider web address:
Name of registered provider(s): Conditions of registration: Category(ies) : learning disability mental disorder, excluding learning disability or dementia sensory impairment Number of places (if applicable): Under 65 Over 65 6 6 6 6 6 6 Have there been any changes in the ownership, management or the Yes service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service 2 Constance Way provides care and support in individual purpose-built flats for six profoundly deaf people, who have additional needs due to some mental health problems. The service is managed by SIGN, a national charity specialising in this area of care, whilst the building is owned and maintained by a housing association. The service is situated in a mixed residential/business area close to the universities in Leeds and within walking distance of key facilities, such as the centre for deaf people. The two storey building stands within a development of mixed housing and there is nothing from the exterior that identifies it as anything other than a complex of flats. However, internally the accommodation has been designed around the needs of deaf
Annual Service Review Page 2 of 5 None people and is fully equipped for this purpose. One of the ground floor flats is also equipped to accommodate a wheelchair user, although no-one with this type of disability currently lives there. This is a highly specialised service for culturally deaf people. The language of the house is British Sign Language (BSL). People are expected to use this form of communication, as are all of the staff team, the majority of whom are deaf themselves. Fees at the last inspection visit were £1,136 per week. Details of current fees can be obtained from the home. Annual Service Review Page 3 of 5 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included, Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? We have not received any information that changes our opinion of the service and the outcomes experienced by people. The service continues to let us know about things that have happened since the last key inspection and have shown that they manage issues well. They work well with us and have shown us that their service continues to provide excellent outcomes for the people who use it. What are we going to do as a result of this annual service review? We are not going to change our inspection plan and will do a key inspection by 8th April 2010. However, we can inspect the service at any time if we have concerns about the quality of service or the safety of the people who use it Annual Service Review Page 4 of 5 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
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