This inspection was carried out on 10th August 2010.
CQC found this care home to be providing an Good service.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Random inspection report
Care homes for older people
Name: Address: St Georges Care Home Kenn Road St George Bristol BS5 7PD two star good service 07/04/2010 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Vanessa Carter Date: 1 0 0 8 2 0 1 0 Information about the care home
Name of care home: Address: St Georges Care Home Kenn Road St George Bristol BS5 7PD 01179541234 01179542233 stgeorgecarecentre@tiscali.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Mrs Helen Marshall Type of registration: Number of places registered: Conditions of registration: Category(ies) : St Georges Care Home Ltd care home 68 Number of places (if applicable): Under 65 Over 65 68 old age, not falling within any other category Conditions of registration: 0 Manager must be a RN on parts 1 or 12 of the NMC register. May accommodate up to 68 persons aged 50 years and over requiring nursing care. Staffing Notice dated 22/06/2001 applies Date of last inspection Brief description of the care home St. George Care Centre is registered to care for a maximum of 68 people requiring nursing care. The home is situated in a residential area, with easy access to local community facilities. It is less than 3 miles to the city centre. The home is purpose built, providing a mix of double and single en-suite rooms. Care is provided over two floors, the first being for the more dependent service users. Each floor offers
Care Homes for Older People Page 2 of 8 0 7 0 4 2 0 1 0 Brief description of the care home bedrooms, a communal lounge and dining room as well as bathroom facilities. There are pleasant gardens to the rear and side of the property. Passenger lifts provide access to all areas. Care Homes for Older People Page 3 of 8 What we found:
We visited this home to check on the progress being made in respect of a targetted training plan that Caring Homes put in place as a result of an investigation undertaken by their clinical director. This investigation came about because a family who had had a relative in the home had raised serious concerns about the standard of care delivered and the way in which specific care needs had been met. This family had also felt very unsupported. The home manager had previously provided us with a copy of the training plan and had stated that this would be achieved by 1 August 2010. For those readers who require a more detailed and informative report about this care service, then this report should be read alongside the full key inspection report dated 7 April 2010. What the care home does well: What they could do better:
The night time registered nurses, bank staff and a newly appointed registered nurse had not yet completed the Care of the Dying training. The home manager needs to ensure that further Care of the Dying training is arranged for the remaining registered nurses and also all care staff. This is to ensure that they adhere to their own training plan, that was devised as a result of a safeguarding investigation. The provider has told us that further training is arranged for the 29th September and 4th Ocober 2010. The timescale of 30th September can not be changed because this requirement is made under the Care Standards Act 2000, which ceases to be in force on this date. We expect the provider to ensure that this training is still completed as it will still be relevant under the Health and Social Care Act (2008). There needs to be additional Cultural Awareness training arranged for the rest of the
Care Homes for Older People Page 4 of 8 staff team so that staff can be better informed about residents individual needs. In their targeted training plan Caring Homes said this was to have been achieved by 15 July. The home have failed to achieve the training plan that they set for the staff team, within the timescales they set themselves. There was no evidence that forthcoming planning is arranged either and this is not good enough. The requirements that were issued following the last full inspection have been carried over in to this report . We request that St Georges Care Centre provided us with evidence that the associated regulations are now being met. We also request that new timescales are set and we are notified of these so that we can continue to monitor progress. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 30 18 The registered provider must 30/09/2010 ensure that all staff receive training that is relevant to their role and enables them to meet the needs of the people they are looking after. This is so that people receive care and support from staff who have the necessary skills and competencies to meet their individual needs. Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 30 The targeted training plan that was devised following an investigation into standards of care, should be revisited. New timescales should be devised stating when all staff will have completed the training. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
