Random inspection report
Care homes for older people
Name: Address: Strawberry Bank 17 Strawberry Bank Liversedge West Yorkshire WF15 6JT zero star poor service 09/02/2009 The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lynda Jones Date: 0 8 0 7 2 0 0 9 Information about the care home
Name of care home: Address: Strawberry Bank 17 Strawberry Bank Liversedge West Yorkshire WF15 6JT 01924410471 01924405070 info@strawberrybankcarehome.co.uk www.strawberrybankcarehome.co.uk Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Type of registration: Number of places registered: Conditions of registration: Category(ies) : Prince Edward Anojan Joseph care home 24 Number of places (if applicable): Under 65 Over 65 24 old age, not falling within any other category Conditions of registration: 0 To complete Schedule 1 of the Fire Safety Officers report To forward a Statement of Purpose and Service User Guide within three months of becoming the registered provider. Date of last inspection Brief description of the care home Strawberry Bank provides personal care and support for 24 older people. The home is located at the head of a quiet cul-de-sac, off the main Halifax road into Liversedge. Accommodation is on three floors, with a lounge, and a dining area on the middle floor. A passenger lift serves all floors. There is a mixture of both single and shared bedrooms. There is also a patio to the rear of the property, where people can sit out in the warmer months of the year. In addition to the weekly fee there are additional charges for hairdressing, newspapers, and magazines. Information about the home and the services provided is available from the home in the statement of purpose and
Care Homes for Older People Page 2 of 9 0 9 0 2 2 0 0 9 Brief description of the care home service user guide Care Homes for Older People Page 3 of 9 What we found:
The last key inspection took place on 9 February 2009, the rating for the service is zero star - poor service. We also carried out a random inspection on 18 March 2009 because we were concerned that the home had insufficient funds to purchase food and cleaning materials and we were concerned that the home was not adequately staffed to meet the needs of the people living there. On that visit the manager was able to confirm that the budgeting arrangements had been improved and there were sufficient funds available for supplies to be ordered and paid for. The manager was also able to confirm that the home was adequately staffed to meet peoples needs. On 30 June 2009 the provider of Strawberry bank went into administration. The joint administrators P&A Partnership, then appointed WM Health Care to act as their advisors. This random inspection took place on 8 July 2008 because we were concerned that the health and safety of people living at the home was placed at risk because equipment in the home was unsafe and had not been serviced at the correct intervals. We also wanted to check that people were receiving the care that they needed. On 3 July 2009 a member of the management team from WM Health Care told us that the boiler used for heating and hot water at the home was unsafe beacuse it was not sufficiently ventilated. On 3 March 2008 when the boiler was serviced, the provider was notified that additional work needed to be carried out to ventilate the boiler to meet changes in regulations. When the boiler was next serviced on 2 March 2009, the ventilation work had not been carried out ; the engineer switched off the boiler and issued an at risk notice. When WM Healthcare checked the boiler, they found that it had been switched back on but the ventilation work had not been carried out. We talked to one of the managers from WM Healthcare during our visit who informed us that arrangements had been made for a gas engineer to inspect the boiler and a decision was made to switch it off. We were told that the home had two immersion heaters; an electrician had inspected both of them but only one was suitable for immediate use. While we were there, the registered manager checked the hot water supply and checked the temperature of the water supply at the taps. Seven bedrooms, one bathroom and the kitchen had a supply of hot water. The temperature of the hot water was within safe limits in the bathroom and all but two of the bedrooms. The representative from WM Health Care then made immediate arrangements for risk assessments to be conducted in these areas, for regular checks of water temperatures to be carried out and for all staff to be made aware of the need for caution. We were told that arrangements were in place for an electrician to ensure that the second immersion heater was in safe working order by the end of the day so that there was a
Care Homes for Older People Page 4 of 9 further supply of hot water available. The temperature of the hot water in additional rooms would also be monitored. When we visited, WM Healthcare had started to carry out a detailed assessment of health and safety issues at the home and reported that they were unable to find up to date details of the annual servicing of equipment used in the home. They had started to contact the suppliers of equipment that the home had contracts with, to check whether servicing was up to date and make to arrangements for work to be carried out where it was needed. A visit from the fire safety officer had also been requested by WM Health Care and an audit of the premisies had been carried out. This highlighted preventative and protective measures that needed to be carried out for the safety of people at the home. We were given a copy of the fire officers report and informed that WM Health Care had arranged a visit from a fire safety consultant on 9 July 2009 to assess the work that was required. We did not check all of the outstanding requirements arising from the last key inspection on this visit. WM Health Care assured us that immediate action had been taken to ensure that people living at the home were safe and receiving adequate care. They told us they will continue with their detailed assessment of the service and will notify us of any concerns that affect the well being of people living there. WM Health Care will provide us with full details of their assessment of the service. What the care home does well: What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 9 Are there any outstanding requirements from the last inspection? Yes R No £ Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action 1 7 15 Care plans and risk assessments must be kept up to date and reviewed regularly. This is an outstanding requirement from 24 January 2008. This is to make sure that people receive the care and support they require. 20/03/2009 2 7 15 Care plans must be in place that address peoples ongoing health care needs. This will make sure they get the treatment they need. 20/03/2009 3 8 12 People must be weighed regularly and nutritional assessments and food and fluid intake must be monitored regularly. This is an outstanding requirement from 24 january 2008. This is to prevent the risk of people being malnourished. 20/03/2009 4 18 13 Staff must receive appropriate training to ensure that they are aware of their responsibility to safeguard people in their care. 20/03/2009 Care Homes for Older People Page 6 of 9 Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action To ensure that people using the service are safe and protected from abuse. 5 33 26 Arrangements must be made 20/03/2009 to carry out monthly visits to the home and make monthly reports available about the conduct of the home. To ensure the home is being run in the best interests of the people living there. Care Homes for Older People Page 7 of 9 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action 1 38 8 All of the equipment used in the home must be serviced and in good working order In order that peoples health and safety is not placed at risk. 31/07/2009 Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations Care Homes for Older People Page 8 of 9 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Care Homes for Older People Page 9 of 9 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
