Random inspection report
Care homes for older people
Name: Address: Sun Hill 147 Manchester Road Burnley Lancashire BB11 4HT two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Susan Hargreaves Date: 0 9 0 3 2 0 1 0 Information about the care home
Name of care home: Address: Sun Hill 147 Manchester Road Burnley Lancashire BB11 4HT 01282422500 01282434696 sun_hill_residential@hotmail.com Telephone number: Fax number: Email address: Provider web address: Name of registered provider(s): Name of registered manager (if applicable) Miss Brenda Ormonde Type of registration: Number of places registered: Conditions of registration: Category(ies) : S.J. Care Homes (Wallasey) Limited care home 22 Number of places (if applicable): Under 65 Over 65 0 0 0 7 dementia learning disability mental disorder, excluding learning disability or dementia old age, not falling within any other category Conditions of registration: 22 1 4 0 The registered person may provide the following categories of service only. Care home only - code PC, to people of the following gender:- Either. Whose primary care needs on admission to the home are within the following categories: - Old age not falling within any other category - Code OP, (maximum number of places: 7) Dementia Code DE Mental disorder, excluding learning disability or dementia - Code MD (maximum number of places: 4) Learning disability - Code LD (maximum number of places 1) The maximum number of people who can be accommodated is: 22
Care Homes for Older People Page 2 of 8 Date of last inspection Brief description of the care home Sun Hill provides 24-hour care and accommodation to older people and older people who have a dementia or mental health problem. One person has a learning disability. The home is a large detached house, located on a main road close to Burnley town centre. There are good bus and rail links nearby. There is car parking at the front of the home and an enclosed garden/patio at the back. Car transport with staff escort is provided. There are two lounges and a dining room/lounge on the ground floor. Private single bedrooms and one double (most en-suite) are on the ground, first and second floors. There is a lift to the upstairs bedrooms. The home has an activities programme that includes movement to music, reminiscence, entertainers, dominoes, bingo and outings. The home has a Statement of Purpose and Service User Guide providing information about the care provided, the qualifications and experience of the owners and staff and the services residents can expect if they choose to live at the home. A copy of the Service User Guide and most recent inspection report is issued to all prospective residents and their relatives/representatives to help them make an informed choice whether to move into the home. The range of fees at the home are £366.00 to £433.00 covering all aspects of care, food and accommodation. The manager provided this information on the 13th May 2008. Care Homes for Older People Page 3 of 8 What we found:
The quality rating for this service is 2 stars. This means that the people who use this service experience good outcomes. The reason for this random inspection was to monitor recruitment practices following information received that these may not be thorough. We asked the manger for the the files of all staff recruited in the last six months including the ones of people who had been recruited and then left during that time. The manager told us that some of these files were at her home and went to get them. When she returned the only documents she returned with were the certificates confirming the qualifications for one member of staff. The manager explained that she was unable to find the other files and said they were all in a filing cabinet. The office and filing cabinet were very disordered with files and documents left in untidy piles on desks and the floor making it difficult to find individual items. However, the manager did find some recruitment information for five members of staff. One file contained an application form, a Criminal Records Bureau check (CRB), dated after the person had started working at the home, and certificates confirming the persons qualifications. There were no written references nor was there any evidence to suggest that these had been requested. The only information for two of the others was an application form. The manager explained that she was waiting for the CRB checks for three people to come back before they started working at the home. Two of these files were available for inspection. One contained an application form and the other documents as proof of the persons identity and a photocopy of the first page of a CRB application form. The manager said, Theres no way I would employ anyone without a POVA/CRB check. Having thorough recruitment procedures in place ensures people who use the service are protected from the employment of unsuitable staff. This includes obtaining two written references and a CRB check before any new employees start working at the home. We discussed recruitment procedures with three members of staff on duty. They had all worked at the home for less than eighteen months. All of them said they had completed an application form and attended for interview. One person told us they had waited a few weeks for the CRB check to come through before they had started working at the home. Another member of staff said they did not recall receiving a copy of the CRB certificate. Further discussions took place with the manager about staff recruitment. She did tell us that she had obtained POVA/CRB checks and two written references for people she had recruited but said they were held in another place. However, the manager was unable to produce evidence of them on the day of this visit. What the care home does well:
Care Homes for Older People Page 4 of 8 There were no significant areas of good practice identified with recruitment procedures for staff appointed in the last six months. What they could do better: If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Older People Page 5 of 8 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements
These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards.
No. Standard Regulation Requirement Timescale for action Care Homes for Older People Page 6 of 8 Requirements and recommendations from this inspection:
Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours.
No. Standard Regulation Requirement Timescale for action 1 29 17 Staff recruitment files must include an application form, POVA/CRB check and two written references. This protects people using the service from the employment of unsuitable staff 11/03/2010 Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set.
No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service.
No Refer to Standard Good Practice Recommendations 1 29 To ensure staff recruitment files are available to authorised personnel they should be stored securely at the home and should not be taken off the premises. Care Homes for Older People Page 7 of 8 Reader Information
Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Older People can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. Care Homes for Older People Page 8 of 8 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
