This inspection was carried out on 6th November 2009.
It is an annual review prepared by CQC after examining previous reports and information from the provider. At the time of this report, CQC judged the service to be Good.
The inspector made no statutory requirements on the home as a result of this inspection
and there were no outstanding actions from the previous inspection report.
Annual service review
Name of Service: Sutherland Court The quality rating for this care home is: The rating was made on: two star good service A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection We do an annual service review when there has been no key inspection of the service in the last 12 months. It does not involve a visit to the service but is a summary of new information given to us, or collected by us, since the last key inspection or annual service review.
Has this annual service review changed our opinion of the service?
No You should read the last key inspection report for this service to get a full picture of how well outcomes for the people using the service are being met. The date by which we will do a key inspection: Name of inspector: Lynda Jones Date of this annual service review: 2 4 0 9 2 0 0 9 Annual Service Review Page 1 of 6 Information about the service
Address of service: Upper Sutherland Road Lightcliffe Halifax West Yorkshire HX3 8NT 01422203584 Telephone number: Fax number: Email address: Provider web address:
areaoffice@st-annes.org.uk www.st-annes.org.uk St Anne`s Community Services Name of registered provider(s): Conditions of registration: Category(ies) : learning disability physical disability Conditions of registration: Number of places (if applicable): Under 65 Over 65 7 7 7 7 The maximum number of service users who can be accommodated is: 7 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD; Learning disability over 65 years of age - Code LD(E); Physical disability Code PD; Physical disability over 65 years of age - Code PD(E) Have there been any changes in the ownership, management or the No service’s registration details in the last 12 months? If yes, what have they been: Date of last key inspection: Date of last annual service review (if applicable): Brief description of the service Sutherland Court is registered to provide nursing care and accommodation for seven adults with a learning disability. St Annes Community Services, a charitable organisation, manages the home. The home is in the Lightcliffe area of Halifax, it is on a bus route and close to shops and other local amenities. Accommodation is provided in two large adjoining bungalows. There is internal access to all parts of the
Annual Service Review Page 2 of 6 house but, as the facilities are replicated in both parts of the house, the two sides tend to function as separate units. All of the bedrooms are single and each has a wash hand basin. Toilet and bathing facilities are near to the bedrooms and the lounges. The house is surrounded by a well-kept, enclosed garden. Annual Service Review Page 3 of 6 Service update since the last key inspection or annual service review:
What did we do for this annual service review? We looked at all the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gave us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What has this told us about the service? The home sent us their annual quality asssurance assessment (AQAA) when we asked for it. It was clear and gave us all the information we asked for. We looked at the information in the AQAA and our judgement is that it is still a good service. Anyone considering moving in to Sutherland Court would be fully assessed to make sure that their needs could be met. In the AQAA they said all prospective clients and their families are fully involved in the assessment process and wherever we can we tailor elements of the service to meet particular individual needs. In the AQAA we asked them to tell us how they meet individual needs and choices. They said all service users are treated as individuals and each clients likes and dislikes are incorporated into our service provision and we support clients to explore and expand their life experience whilst ensuring that they and the people around them are safe. We asked them to tell us about the sort of lifestyles people experience, they told us: Each client has 7.5 hours of dedicated leisure time each week, at other times service users have the opportunity to join in collective activities & outings. We support our clients to locate and attend adult education classes. We support service users to attend theatres, the cinema, concerts and other events on an evening and at weekends. We are active in supporting clients to maintain links with family and friends and develop new relationships where possible. We organise get-togethers on a regular basis for clients, families and friends to socialise. We show respect to our clients at all times and pay due regard to their dignity and rights. Annual Service Review Page 4 of 6 The AQAA also tells us that peoples personal care and support is provided in private to maintain each persons dignity. Healthcare needs are assessed and regularly monitored, annual OK Health Checks are carried out where individual needs are identified, health action plans are set up and an OK Health Check diary is completed after every visit to health care providers. In the surveys we received from relatives they told us their family member received the medical care and support that they required. St Annes has a clear procedure for dealing with complaints and for making sure that people in their care are safe and protected. All staff receive training about their duty to protect people and to report poor practice. When people first move in, they and their relatives are given a copy of the complaints procedure. In the surveys, people confirmed that they know how to make a formal complaint. We have not received any complaints about the service. The home is appropriately staffed to meet the needs of the people living there. Staff recruitment is thorough; everyone is properly checked before they start work at the home. According to the AQAA, all new staff receive a detailed induction before they start workand all staff receive regular supervision and an annual appraisal. The home is well managed, and there are appropriate quality assurance and monitoring systems in place that ensure that peoples health, safety and welfare is promoted and protected. In the surveys we asked people to tell us what the home does well. They said All the staff seem very caring & are very kind to relatives as well and looking after the residents What are we going to do as a result of this annual service review? We are not going to change our inspection plan, and will do a key inspection by 17/8/10 However we can inspect the service at any time if we have concerns about the quality of the service or the safety of the people using the service. Annual Service Review Page 5 of 6 Reader Information
Document Purpose: Author: Audience: Further copies from: Annual service review CQC General Public 0870 240 7535 (national contact centre) Our duty to regulate social care services is set out in the Care Standards Act 2000. The content of which can be found on our website. Helpline:
Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a copy of the findings in a different format or language please contact our helpline or go to our website. Copyright © (2009) Care Quality Commission (CQC). This publication may be reproduced in whole or in part, free of charge, in any format or medium provided that it is not used for commercial gain. This consent is subject to the material being reproduced accurately and on proviso that it is not used in a derogatory manner or misleading context. The material should be acknowledged as CQC copyright, with the title and date of publication of the document specified. Annual Service Review Page 6 of 6 - Please note that this information is included on www.bestcarehome.co.uk under license from the regulator. Re-publishing this information is in breach of the terms of use of that website. Discrete codes and changes have been inserted throughout the textual data shown on the site that will provide incontrovertable proof of copying in the event this information is re-published on other websites. The policy of www.bestcarehome.co.uk is to use all legal avenues to pursue such offenders, including recovery of costs. You have been warned!
