Care Home: Sutherland Court

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What the care home does well We asked people to tell us what the home does well. These are some of the comments we received in the staff surveys: "Promotes dignity and individuality" "Good teamwork". "Enable clients to have a settled environment, meeting their needs. Each man is treated individually and things are planned for them" . "Good support and communication with clients families". "Good documentaion". "Health care in general" What the care home could do better: These are some of the things people said could be improved: "More training and funding for NVQ level 3". "We need a higher budget for new chairs and decorating". "More staff development through training". Random inspection report Care homes for adults (18-65 years) Name: Address: Sutherland Court Upper Sutherland Road Lightcliffe Halifax West Yorkshire HX3 8NT two star good service The quality rating for this care home is: The rating was made on: A quality rating is our assessment of how well a care home, agency or scheme is meeting the needs of the people who use it. We give a quality rating following a full review of the service. We call this review a ‘key’ inspection. This is a report of a random inspection of this care home. A random inspection is a short, focussed review of the service. Details of how to get other inspection reports for this care home, including the last key inspection report, can be found on the last page of this report. Lead inspector: Lynda Jones Date: 1 6 0 6 2 0 1 0 Information about the care home Name of care home: Address: Sutherland Court Upper Sutherland Road Lightcliffe Halifax West Yorkshire HX3 8NT 01422203584 Telephone number: Fax number: Email address: Provider web address: areaoffice@st-annes.org.uk www.st-annes.org.uk Name of registered provider(s): Name of registered manager (if applicable) Mrs Julie Kathryn Gibson Type of registration: Number of places registered: Conditions of registration: Category(ies) : St Anne`s Community Services care home 7 Number of places (if applicable): Under 65 Over 65 7 7 learning disability physical disability Conditions of registration: 7 7 The maximum number of service users who can be accommodated is: 7 The registered person may provide the following category of service only: Care home only - Code PC, to service users of the following gender: Either, whose primary care needs on admission to the home are within the following categories: Learning disability - Code LD; Learning disability over 65 years of age - Code LD(E); Physical disability Code PD; Physical disability over 65 years of age - Code PD(E) Date of last inspection Care Homes for Adults (18-65 years) Page 2 of 9 Brief description of the care home Sutherland Court is registered to provide accommodation for seven adults with a learning disability. St Annes Community Services, a charitable organisation, manages the home. The home is in the Lightcliffe area of Halifax, it is on a bus route and close to shops and other local amenities. Accommodation is provided in two large adjoining bungalows. There is internal access to all parts of the house but, as the facilities are replicated in both parts of the house, the two sides tend to function as separate units. All of the bedrooms are single and each has a wash hand basin. Toilet and bathing facilities are near to the bedrooms and the lounges. The house is surrounded by a well-kept, enclosed garden. Care Homes for Adults (18-65 years) Page 3 of 9 What we found: This is the report of a random unannounced inspection that took place on 15 June 2010. During this time we talked to the Registered manager about the service and we looked at a sample of records. We looked at the information that we have received, or asked for, since the last key inspection or annual service review. This included: The annual quality assurance assessment (AQAA) that was sent to us by the service. The AQAA is a self-assessment that focuses on how well outcomes are being met for people using the service. It also gives us some numerical information about the service. Information we have about how the service has managed any complaints. What the service has told us about things that have happened in the service, these are called notifications and are a legal requirement. The previous key inspection and the results of any other visits that we have made to the service in the last 12 months. Relevant information from other organisations. What other people have told us about the service. What this told us about the service: The service sent us their AQAA when we asked for it, it was clear and gave us the information we asked for. The last key inspection took place in 2007. Since then we have carried out a series of Annual Service Reviews. A detailed assessment is carried out to make sure that peoples needs can be met before they move in. In the AQAA the manager said All prospective clients and families are fully involved in the assessment process and wherever possible we can tailor elements of the service to meet particular individuals needs. Comprehensive person centred plans are in place for all individuals that give details about their health, social and personal care needs. The AQAA told us Each client has at least one key worker who they have a good rapport with. These people act as advocates within the service and outside. Each client has a yearly person centred plan that is reviewed six monthly and a support plan that details what they like to happen. Everyone living at Sutherland Court is involved in a range of activities in the local community. In the AQAA the manager said Each client has dedicated leisure time each week, either in or out of the house. At other times clients have the opportunity to join in collective activities and outings. We identify specific goals to incorporate community participation and presence and these are actioned. We use local amenities, eg barber, shops. We support clients to attend theatres, cinema, concerts and other events at weekends and evenings. We are active in supporting clients to maintain links with family and friends and develop new relationships where possible. We organise get-togethers on a regular basis for clients and friends and families. Care Homes for Adults (18-65 years) Page 4 of 9 The home has good links with local health care services to ensure that individuals needs are met. Each person has an OK health check and an action plan that is reviewed regularly to make sure their healthcare needs are being met. Everyone has a health diary that is completed after every visit to health professionals. People live in a comfortable, homely environment that has been adapted where necessary to meet peoples individual needs. The lounges and some of the bedrooms have been decorated fairly recently. We saw one of the rooms that had just been re-painted. Some of the furniture needs replacing. We were told there are plans to buy new sofas for the lounge and to replace the kitchen tables and chairs. In the surveys we received from staff, most people commented on the need for new furniture and redecoration. Thorough checks are always carried on new staff before they start work to make sure that they are suitable. References are always taken up and checks are made with the Criminal Records Bureau and Protection of Vulnerable Adults register. The organisation has a whistle blowing policy in place and staff are encouraged to report any poor practice they witness. The AQAA confirms that policies and procedures are in place for dealing with complaints and protecting people. The service is good at making sure people are safe and protected, appropriate referrals are made to the Safeguarding Team in Calderdale and we are always notified when this occurs. The service is well managed and is run in the best interests of the people that use it. The staff continue to let us know about things that have happened since the last inspection and they have shown that they manage issues well. They work well with us and have shown us that their service continues to provide good outcomes for the people who use it. What the care home does well: What they could do better: Care Homes for Adults (18-65 years) Page 5 of 9 These are some of the things people said could be improved: More training and funding for NVQ level 3. We need a higher budget for new chairs and decorating. More staff development through training. If you want to know what action the person responsible for this care home is taking following this report, you can contact them using the details set out on page 2. Care Homes for Adults (18-65 years) Page 6 of 9 Are there any outstanding requirements from the last inspection? Yes £ No R Outstanding statutory requirements These are requirements that were set at the previous inspection, but have still not been met. They say what the registered person had to do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. No. Standard Regulation Requirement Timescale for action Care Homes for Adults (18-65 years) Page 7 of 9 Requirements and recommendations from this inspection: Immediate requirements: These are immediate requirements that were set on the day we visited this care home. The registered person had to meet these within 48 hours. No. Standard Regulation Requirement Timescale for action Statutory requirements These requirements set out what the registered person must do to meet the Care Standards Act 2000, Regulations 2001 and the National Minimum Standards. The registered person(s) must do this within the timescales we have set. No. Standard Regulation Requirement Timescale for action Recommendations These recommendations are taken from the best practice described in the National Minimum Standards and the registered person(s) should consider them as a way of improving their service. No Refer to Standard Good Practice Recommendations Care Homes for Adults (18-65 years) Page 8 of 9 Reader Information Document Purpose: Author: Audience: Further copies from: Inspection Report Care Quality Commission General Public 0870 240 7535 (telephone order line) Our duty to regulate social care services is set out in the Care Standards Act 2000. Copies of the National Minimum Standards –Care Homes for Adults (18-65 years) can be found at www.dh.gov.uk or got from The Stationery Office (TSO) PO Box 29, St Crispins, Duke Street, Norwich, NR3 1GN. Tel: 0870 600 5522. Online ordering from the Stationery Office is also available: www.tso.co.uk/bookshop Helpline: Telephone: 03000 616161 Email: enquiries@cqc.org.uk Web: www.cqc.org.uk We want people to be able to access this information. If you would like a summary in a different format or language please contact our helpline or go to our website. © Care Quality Commission 2010 This publication may be reproduced in whole or in part in any format or medium for noncommercial purposes, provided that it is reproduced accurately and not used in a derogatory manner or in a misleading context. The source should be acknowledged, by showing the publication title and © Care Quality Commission 2010. 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